--- title: "Nimra Khalid" description: "Nimra Khalid, Chief Operating Officer at SS Support Network LLC, owns the AssistBPO operating model: the 72-hour match, the daily rhythm. Meet the team." url: https://assistbpo.com/team/nimra-khalid/ updated: 2026-09-20 publisher: AssistBPO (SS Support Network LLC) language: en-US --- # Nimra Khalid Chief Operating Officer Nimra Khalid is Chief Operating Officer at SS Support Network LLC, the company behind AssistBPO. She owns the AssistBPO operating model: the 72-hour match, the named assistant plus backup plus team lead desk, the daily rhythm with its end-of-day report, the weekly review and the monthly QA scorecard for calls and tickets. Updated September 2026 ## Who is Nimra? Nimra Khalid is Chief Operating Officer at SS Support Network LLC, overseeing delivery teams across the US, UK, Canada and Australia. She reviews client-facing guidance on this site before it is published. ## What does Nimra review on this site? Home page, how it works, pricing, the compare pages, glossary entries, research reports and every guide in the resources library. Reviewed pages carry a "Reviewed by" line with the date. See the [editorial policy](https://assistbpo.com/editorial-policy/). ## What has Nimra written or reviewed? Guide Sep 19, 2026 ### [Dental front desk outsourcing: recalls, eligibility and scheduling done remotely](https://assistbpo.com/resources/dental-front-desk-outsourcing-recalls-eligibility-and-scheduling-done-remotely/) How dental front desk outsourcing works inside Dentrix and Open Dental: recall lists, eligibility checks, no-show reduction, a week on the desk and KPIs. Guide Sep 19, 2026 ### [E-commerce virtual assistant: running a Shopify store with a remote ops team](https://assistbpo.com/resources/e-commerce-virtual-assistant-running-a-shopify-store-with-a-remote-ops-team/) Ecommerce virtual assistant tasks mapped to Shopify, Gorgias and Klaviyo: WISMO, returns, listings, a peak season pod and the KPIs that prove it works. Data guide Sep 19, 2026 ### [How much does a virtual assistant cost in 2026? (US, UK, Canada, Australia)](https://assistbpo.com/resources/how-much-does-a-virtual-assistant-cost-in-2026-us-uk-canada-australia/) Virtual assistant cost in 2026 across the US, UK, Canada and Australia: hourly rates, monthly plans, in-house comparisons and what moves a quote. Guide Sep 19, 2026 ### [HIPAA and virtual assistants: what a medical practice must put in place](https://assistbpo.com/resources/hipaa-and-virtual-assistants-what-a-medical-practice-must-put-in-place/) A HIPAA virtual assistant needs a signed BAA, minimum necessary access, documented training and audit logs. Here is the checklist a practice works through. Checklist Sep 19, 2026 ### [How to evaluate a virtual assistant company: 30 questions to ask](https://assistbpo.com/resources/how-to-evaluate-a-virtual-assistant-company-30-questions-to-ask/) 30 questions to ask a virtual assistant company, grouped by employment model, phones, hours, security, management, pricing, replacement and references. Checklist Sep 19, 2026 ### [How to onboard a virtual assistant in 72 hours (checklist)](https://assistbpo.com/resources/how-to-onboard-a-virtual-assistant-in-72-hours-checklist/) A day-by-day virtual assistant onboarding checklist: access before day one, a written brief by hour 24, real work by hour 48 and a report by hour 72. ## Knows about - Operations management - Virtual receptionist services - Customer support outsourcing - Quality assurance - Onboarding ## Who else is on the team? - [Shahzaib Shah](https://assistbpo.com/team/shahzaib-shah/) Founder & CEO - [Issabela Masters](https://assistbpo.com/team/issabela-masters/) General Manager ## Talk to the team A 20-minute call is with someone who runs the desks, not a sales script. Or write to [sales@assistbpo.com](mailto:sales@assistbpo.com). [Book a 20-minute call](https://assistbpo.com/book-a-call/)[Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) Next step ## Your desk, staffed. Wherever you are. Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/). - A named assistant proposed within 72 hours - Employed, screened and managed staff, never freelancers - Your hours, your tools, your data --- Source: https://assistbpo.com/team/nimra-khalid/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt