--- title: "The people behind your desk" description: "The founder, the chief operating officer and the general manager who assign and manage every AssistBPO engagement. Read who stands behind your desk." url: https://assistbpo.com/team/ updated: 2026-09-20 publisher: AssistBPO (SS Support Network LLC) language: en-US --- # The people behind your desk Team The AssistBPO team is built around one shape on every client desk: a named assistant. Works your hours, a trained backup who covers leave, and a team lead who runs the weekly review and the monthly QA scorecard. - Owner-operated since 2020 - Employed staff, never freelancers - US, UK and AEST coverage [Book a 20-minute call](https://assistbpo.com/book-a-call/)[Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) The three people below own that model across the US, UK, Canada and Australia. Bios and photos are published only with each person's approval. Updated September 2026 ## Who leads AssistBPO? - ### [Shahzaib Shah](https://assistbpo.com/team/shahzaib-shah/) Founder & CEO He built the company from a live-phones healthcare back-office team into a multi-brand outsourcing group serving clients in the United States, United Kingdom, Canada and Australia, and still sets the operating standards every client desk runs on: a named person, a trained backup and a team lead who reports to the client. - ### [Nimra Khalid](https://assistbpo.com/team/nimra-khalid/) Chief Operating Officer She owns the AssistBPO operating model: the 72-hour match, the named assistant plus backup plus team lead desk, the daily rhythm with its end-of-day report, the weekly review and the monthly QA scorecard for calls and tickets. - ### [Issabela Masters](https://assistbpo.com/team/issabela-masters/) General Manager She runs the desks day to day: assigning the named assistant, backup and team lead to each client, running the hiring pipeline described on the How we hire page, and scoring the monthly QA sample. ## Which four roles sit on every client desk? The same four whether you buy one part-time assistant or a pod of ten. - ### Named assistant One person who learns your business, your tools and your regulars, and sends the end-of-day report. - ### Trained backup Has shadowed your desk and steps in the same day when the named assistant is off. - ### Team lead Runs the 20-minute weekly review with you, owns coaching, cover and replacement. - ### QA reviewer Scores a monthly sample of calls and tickets on the QA scorecard and shares the results. Assistants are employees of SS Support Network LLC working from the company's offices on managed devices. Clients never co-employ them and never deal with a freelancer marketplace. [How we hire and manage assistants](https://assistbpo.com/how-we-hire/). ## How does the team show up in your week? 1. ### Match Discovery call, then a named assistant proposed within 72 hours with a short profile you can meet on a call. 2. ### Onboard Access through your own user accounts, scripts and SOPs written with you, dry runs before the first live day. 3. ### Daily rhythm Start-of-day check-in, the task stream, and the end-of-day report: handled, waiting on you, tomorrow. 4. ### Weekly review 20 minutes with the team lead on KPIs, the QA scorecard and next week's priorities. ## Are the photos and names real? Team photos are our own, never stock, and appear only with the person's approval. Assistant profiles on the role pages are anonymized templates, never a real staff record. ## Join the team Remote assistant, receptionist and support roles across our US base and second office in Pakistan. [Open roles and how to apply](https://assistbpo.com/careers/). Next step ## Your desk, staffed. Wherever you are. Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/). - A named assistant proposed within 72 hours - Employed, screened and managed staff, never freelancers - Your hours, your tools, your data --- Source: https://assistbpo.com/team/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt