--- title: "Assistants who work in Zoom Phone" description: "Zoom Phone virtual assistant support includes call answering, voicemail triage, extension routing and daily call logs. Find out how the role is staffed." url: https://assistbpo.com/software/zoom-phone/ updated: 2026-09-20 publisher: AssistBPO (SS Support Network LLC) language: en-US --- # Assistants who work in Zoom Phone AssistBPO's Zoom Phone virtual assistant answers on your own Zoom Phone number from the Zoom Workplace app. Covering call queues and the auto receptionist, greeting callers in your name, warm-transferring, handling delegated lines for executives, returning voicemails, replying to SMS and keeping business and holiday hours accurate. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) One named assistant, a trained backup and a team lead. In short - Call queues and the main line answered from your Zoom Phone seat - Executive lines covered through call delegation, with messages screened - Auto receptionist menus, hours and recording notices kept correct Zoom Phone Business phone system by Zoom Communications, Inc. · US, UK, CA, AU Zoom Phone is a product of Zoom Communications, Inc. The name and mark identify the software we work in; AssistBPO claims no partner, reseller or certification status unless held. Updated September 2026 · Reviewed by [Issabela Masters](https://assistbpo.com/team/issabela-masters/) ## Why do Zoom Phone users need a virtual assistant? Companies that run meetings on Zoom often switch on Zoom Phone because it is already there, and then discover that a phone system still needs a receptionist. The main number rings a queue of three people who are all in Zoom meetings. The auto receptionist menu was built on day one and never updated. The executive who set up call delegation gets voicemails nobody screens. The SMS on the main number is unread. An assistant gives the system its missing person. They answer queues and the main line from the Zoom Workplace app in your hours, greet callers in your name, warm-transfer with context, cover delegated executive lines with proper screening, return voicemails, reply to texts with lawful consent and do-not-call scrubbing, and keep the menus, hours and greetings true. Your Zoom account, your numbers, your recordings. ## What can a virtual assistant do inside Zoom Phone? **Call queues** : Answers as a member of the queues you assign, opts in and out on your schedule, follows the overflow and max wait rules your admin set and returns missed queue calls within your callback window. **Auto receptionist and IVR** : Documents your auto receptionist menus, business, closed and holiday hours and routing, tests them from an outside line and proposes changes in writing for your admin to apply. **Call delegation for executives** : Covers delegated lines: answers and places calls on behalf of the executive, screens callers against the instructions you give, takes messages and holds or transfers calls the way each executive prefers. **Warm transfer, call park and call flip** : Announces the caller before completing a transfer, parks calls for pickup by the right person and flips a call to a mobile when someone is leaving their desk. **Call recording and AI Companion** : Works with automatic or ad hoc recording as configured, states the recording notice each country and US two-party consent state requires, and reviews AI Companion call summaries and voicemail tasks before logging them; a human checks every summary. **SMS and MMS** : Replies to texts on your Zoom Phone number from approved templates, sends confirmations and reminders with lawful consent and do-not-call scrubbing, honors opt-outs and keeps 10DLC campaign details on file for US numbers. **Voicemail and shared line groups** : Triages voicemail transcriptions each morning, returns calls in priority order and covers shared line groups for front desk or department numbers. **Quality dashboards and Power Pack** : Pulls call queue analytics, missed and abandoned call reports and quality of service data weekly, adds a short note on what changed and flags hours where coverage is thin. ## Integrations we handle - Zoom Phone and [Google Workspace](https://assistbpo.com/software/google-workspace/) Checks calendars before transferring, books callbacks and Meet or Zoom meetings straight from the call and files logs in Sheets. - Zoom Phone and [Microsoft Teams](https://assistbpo.com/software/microsoft-teams/) Uses Zoom Phone inside Teams for organizations that run chat and meetings on Microsoft, so messages and transfers reach staff there. - Zoom Phone and [Salesforce](https://assistbpo.com/software/salesforce/) Logs calls and notes on the lead or account through the Zoom Phone integration and creates follow-up tasks. - Zoom Phone and [HubSpot](https://assistbpo.com/software/hubspot/) Records calls on the contact timeline with outcome and next step so sales follow-up runs from the CRM. - Zoom Phone and [Slack](https://assistbpo.com/software/slack/) Posts messages, urgent callbacks and voicemails to the right channel with a one-line summary. - Zoom Phone and [Zendesk](https://assistbpo.com/software/zendesk/) Creates or updates tickets from support calls with the recording link attached. ## Which Zoom Phone admin tasks can you delegate? - Answer call queues and the main line in your company name - Cover delegated executive lines and screen callers by instruction - Warm-transfer, park and flip calls to the right person - Return voicemails and missed calls within your callback window - Reply to SMS from approved templates and record opt-outs - Review AI Companion summaries and voicemail tasks before logging - Update auto receptionist greetings, menus and holiday hours with your admin - Add and remove users, queue members and delegates under your admin - Log calls in your CRM or help desk with outcome and next step - Book callbacks and meetings while the caller is on the line - Test the call flow monthly from an outside line - Pull weekly queue, missed call and quality reports ## Roles that work in Zoom Phone Front desk & phones ### Receptionist Dedicated receptionist - Clear, friendly speaking voice with an accent matched to your callers - Calm handling of upset, confused or rushed callers - Accurate message-taking: names, numbers, reason, urgency Works in Hire a remote receptionist [Receptionist](https://assistbpo.com/roles/receptionist/) Executive & admin ### Executive assistant Dedicated executive assistant - Executive-level written English, able to write as you would - Judgment on what is urgent, what is important and what can wait - Complex calendar management across multiple time zones Works in Hire a remote executive assistant [Executive assistant](https://assistbpo.com/roles/executive-assistant/) ## Services delivered in Zoom Phone - [Virtual receptionist services](https://assistbpo.com/services/virtual-receptionist/) - [Phone answering service for small business](https://assistbpo.com/services/phone-answering/) - [After hours answering service](https://assistbpo.com/services/after-hours-answering/) - [Executive assistant services](https://assistbpo.com/services/executive-assistant/) ## Other business phone system tools we work in - [8x8](https://assistbpo.com/software/8x8/) - [Aircall](https://assistbpo.com/software/aircall/) - [Comcast Business VoiceEdge](https://assistbpo.com/software/comcast-business-voiceedge/) - [Dialpad](https://assistbpo.com/software/dialpad/) - [GoTo Connect](https://assistbpo.com/software/goto-connect/) - [Grasshopper](https://assistbpo.com/software/grasshopper/) - [All tools](https://assistbpo.com/software/) ## Frequently asked questions ### What does a Zoom Phone virtual assistant do on a shift? They open the Zoom Workplace app on your seat, opt in to the queues you assigned and set their status. The main line and delegated executive lines are answered in your company name with your greeting. Each call ends in a booking, an answer from your knowledge base, a warm transfer or a message posted to your team channel. Between calls they return voicemails, reply to texts and log calls in your CRM. AI Companion summaries are checked by the assistant before they are used. The end-of-day report lists calls, messages, bookings and what is waiting on you. ### Do you have Zoom Phone certified assistants? Zoom offers admin training and partner programs, but there is no vendor certification for receptionists that we could claim, and we do not. Our front desk staff train on Zoom Phone before joining a client account: the Zoom Workplace app, queues, auto receptionist, delegation, park and flip, voicemail, SMS, recording rules and the admin areas they may touch, followed by supervised calls scored by a team lead. AssistBPO holds no Zoom partner, reseller or affiliate status. The product name on this page identifies the phone system you use. ### How much does a Zoom Phone virtual assistant cost? Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. Reception on Zoom Phone is staffed from the Front desk & phones desk and priced per person for a block of monthly hours in your time zone; shared coverage is priced per call for lower volumes and overflow; evenings and weekends are an add-on. Executive line coverage combined with inbox and calendar work sits with an executive assistant on the Executive & admin desk. Your Zoom licenses and numbers stay in your account with no markup from us. ### How do we add the assistant to our Zoom Phone account? Create a Zoom user with a Zoom Phone license under your account, assign the queues, shared line groups and delegation rights they need, and give them a direct number if you want one. Admin settings such as the auto receptionist, recording policy and billing stay with your admin. The assistant signs in from a managed device with multi-factor authentication under their own login, so your call logs show every call and text against their name. Our staff are employed, background-checked and under NDA. Deactivate the user and access ends at once. ### How do you handle recording notices and emergency address rules? Recording follows the policy your admin set, and the assistant states the notice each country requires: two-party consent wording as the default in the US, and a clear statement in the UK, Canada and Australia. Card details are never taken on a recorded line. Because Zoom Phone requires an emergency address for each user, the assistant's user is set to their actual working location as Zoom's rules require, and your admin can see it in the account. Recordings stay under your retention settings, and the team lead samples calls monthly for the QA scorecard. ### Can the assistant cover an executive's line and calendar together? Yes, and it is one of the better uses of Zoom Phone's call delegation. The assistant is added as a delegate on the executive's line, answers in the executive's name or the company's as instructed, screens callers against the list you give, takes messages that reach the executive by chat with a priority, and books callbacks straight into the calendar. Combined with inbox management, this is a full remote executive assistant desk. Calls that must reach the executive live are warm-transferred with the caller introduced. Next step ## Your desk, staffed. Wherever you are. Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/). - A named assistant proposed within 72 hours - Employed, screened and managed staff, never freelancers - Your hours, your tools, your data --- Source: https://assistbpo.com/software/zoom-phone/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt