--- title: "Assistants who work in Vonage" description: "Dedicated assistants who work inside Vonage every day: answering, dispositions, list hygiene, follow-up and the weekly report. See how the desk runs." url: https://assistbpo.com/software/vonage/ updated: 2026-09-20 publisher: AssistBPO (SS Support Network LLC) language: en-US --- # Assistants who work in Vonage AssistBPO's Vonage virtual assistant staffs a seat in your own Vonage Business Communications account. Answering Call Groups and queues in your company name, using Call Announce and Call Screening the way you set them, returning Visual Voicemail, replying to business texts and keeping the Virtual Receptionist menus and hours accurate in the VBC Admin Portal. - Business phone system - Your account, your data [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) One named assistant, a trained backup and a team lead. In short - Call Groups and queues answered from your own VBC extension - Virtual Receptionist menus, hours and holiday routing kept accurate - Calls written to your CRM through the Vonage Integration Suite Vonage Business phone system by Vonage Holdings Corp. · US, UK, CA, AU Vonage is a product of Vonage Holdings Corp. The name and mark identify the software we work in; AssistBPO claims no partner, reseller or certification status unless held. Updated September 2026 · Reviewed by [Issabela Masters](https://assistbpo.com/team/issabela-masters/) ## Why do Vonage users need a virtual assistant? Vonage gives a small company genuinely good call control. Call Announce whispers a tag so you know which number the caller dialed before you say hello. Call Screening makes an unknown caller record their name. Busy Lamp Field shows who is free. Call Groups and queues spread the ringing. The trouble is that every one of those features assumes a human is sitting there to use the information. When nobody is, the screening menu simply sends more people to voicemail, and the Virtual Receptionist still reads the menu somebody recorded when the business had one less department. Meanwhile the Vonage Integration Suite is installed in a browser nobody opens, so calls never reach the CRM. An assistant uses the system as designed: answers the Call Groups, takes the screened calls, keeps the Virtual Receptionist honest, and writes every conversation back to Salesforce, HubSpot, Clio or Zoho the same shift. ## What can a virtual assistant do inside Vonage? **Call Groups and queues** : Answers as a member of your Call Groups and queues during your hours, follows the ring strategy your admin set, and calls back anyone who hung up before an agent picked up. **Virtual Receptionist** : Documents your Virtual Receptionist tree, keeps menu prompts, business hours, after-hours routing and holiday greetings accurate, and sends changes to your admin in writing before anything is re-recorded. **Call Announce and Call Screening** : Uses the whispered Call Announce tag to open with the right greeting for the number dialed, and handles screened calls from the screening menu rather than defaulting everything to voicemail. **Visual Voicemail and callbacks** : Clears the emailed voicemail transcriptions each morning, listens where the transcription is unclear, calls back in the priority order you set and books what can be booked on the spot. **Business SMS and MMS** : Replies to texts on your Vonage number from approved templates, sends confirmations and reminders with lawful consent and do-not-call scrubbing, honors opt-outs the same day and keeps your campaign registration details on file. **Vonage Integration Suite** : Runs the VGIS browser extension so calls, notes and next steps land on the CRM record, and uses Click to Connect to dial from the contact rather than retyping numbers. **VBC Admin Portal support** : Adds, changes and removes users and extensions under your admin, keeps Call Group membership current after staff changes and reviews the App Center apps you actually use. **Call recording and reporting** : Works with Company Call Recording or On-Demand Recording as configured, states the notice each country requires, and reports weekly on calls answered, missed and returned. ## Integrations we handle - Vonage and [Salesforce](https://assistbpo.com/software/salesforce/) The Vonage Integration Suite writes calls onto leads, accounts and cases, and the assistant adds disposition and next step before the record is closed. - Vonage and [HubSpot](https://assistbpo.com/software/hubspot/) Calls appear on the contact timeline with a short summary, and the follow-up task is created for the owner while the conversation is still fresh. - Vonage and [Clio](https://assistbpo.com/software/clio/) For law firms, new caller details and matter notes go into Clio during intake, with conflict-check questions asked before anything is promised. - Vonage and [Zoho CRM](https://assistbpo.com/software/zoho-crm/) Vonage for Zoho PhoneBridge pops the record on an inbound call, and the assistant logs the outcome and schedules the next activity there. - Vonage and [Microsoft 365](https://assistbpo.com/software/microsoft-365/) Visual Voicemail lands in Outlook for morning triage, and callbacks and meetings are booked in the shared calendar. - Vonage and [Zendesk](https://assistbpo.com/software/zendesk/) Support calls become tickets with the call detail attached, and an existing ticket is updated when the same customer calls about it again. ## Which Vonage admin tasks can you delegate? - Answer Call Group and queue calls in your company name - Open with the right greeting using the Call Announce tag - Handle screened calls instead of sending them to voicemail - Introduce the caller by name before completing a transfer - Clear Visual Voicemail and call back in priority order - Answer texts on your Vonage number and action opt-outs the same day - Update Virtual Receptionist prompts, hours and holiday routing - Log calls and next steps on the CRM through the Integration Suite - Keep Call Group membership current after staff changes - Create and retire users and extensions in the VBC Admin Portal - Dial every Virtual Receptionist option monthly from an outside line - Report weekly on calls answered, missed and returned ## Roles that work in Vonage Front desk & phones ### Receptionist Dedicated receptionist - Clear, friendly speaking voice with an accent matched to your callers - Calm handling of upset, confused or rushed callers - Accurate message-taking: names, numbers, reason, urgency Works in Hire a remote receptionist [Receptionist](https://assistbpo.com/roles/receptionist/) Front desk & phones ### Intake specialist Dedicated intake specialist - Warm, structured phone manner that puts anxious callers at ease - Script discipline with judgment on when to slow down or escalate - Accurate capture of names, dates, facts and the caller's own words Works in Hire a remote intake specialist [Intake specialist](https://assistbpo.com/roles/intake-specialist/) ## Services delivered in Vonage - [Virtual receptionist services](https://assistbpo.com/services/virtual-receptionist/) - [Client intake services for small business](https://assistbpo.com/services/client-intake/) - [Appointment setting services](https://assistbpo.com/services/appointment-setting/) - [Sales follow up services](https://assistbpo.com/services/sales-follow-up/) ## Other business phone system tools we work in - [Zoom Phone](https://assistbpo.com/software/zoom-phone/) - [8x8](https://assistbpo.com/software/8x8/) - [Aircall](https://assistbpo.com/software/aircall/) - [Comcast Business VoiceEdge](https://assistbpo.com/software/comcast-business-voiceedge/) - [Dialpad](https://assistbpo.com/software/dialpad/) - [GoTo Connect](https://assistbpo.com/software/goto-connect/) - [All tools](https://assistbpo.com/software/) ## Frequently asked questions ### What does a Vonage virtual assistant do during the day? They sign in to the Vonage Business app on your extension, join the Call Groups you assigned and answer in your company name, using the whispered Call Announce tag to open with the right greeting for the number dialed. Calls end with a note written to your CRM through the Vonage Integration Suite. Between calls they clear Visual Voicemail, return screened calls that went unanswered, reply to business texts and book appointments. The day closes with the missed call list cleared and a short report on calls, messages and anything waiting on your team. ### Do you have Vonage certified assistants? Vonage offers admin training and a partner program, but there is no vendor certification for receptionists or agents that we could hold, and we do not claim one. Our phone staff train on Vonage Business Communications before joining a client account: the desktop and mobile app, Call Groups and queues, Call Announce and Call Screening, Busy Lamp Field, Visual Voicemail, SMS rules, the Vonage Integration Suite and the Admin Portal areas they are permitted to use. Supervised calls follow, scored by a team lead. AssistBPO holds no Vonage partner, reseller or affiliate status. ### How much does a Vonage virtual assistant cost? Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. Reception and phone coverage is staffed from our Front desk & phones desk, priced per person for a block of monthly hours in your time zone, with shared coverage priced per call for lower volumes and overflow. Intake and sales follow-up sit on their own desks and are priced the same way. Your Vonage extensions, numbers and recordings stay in your account, and we do not resell seats or add a markup to your Vonage bill. The rate card lives on our pricing page. ### How do we set the assistant up in our Vonage account? Your admin creates a user and extension in the VBC Admin Portal, assigns the Call Groups and queues the assistant should answer, and decides whether they get a direct number and a Busy Lamp Field key on your desk phones. Admin rights over the Virtual Receptionist, recording and billing stay with you. The assistant signs in from a managed device with multi-factor authentication under their own login, so every call shows in your call logs against their name. Our staff are employed, background-checked and under NDA. Remove the extension and access ends at once. ### Can the assistant use Call Screening and Call Announce properly? Yes, and using them well is most of the value. Call Announce whispers the tag you attached to each number, so the assistant knows whether the caller dialed the main line, the service number or a campaign number before speaking, and opens with the right greeting. Call Screening asks an unknown caller to record their name, and the assistant then answers, forwards or takes a message from the screening menu instead of letting everything fall into voicemail. Both behaviors are written into your call instructions and reviewed with you after the first two weeks. ### Can the assistant make outbound calls and texts from our Vonage numbers? Yes, within the rules that apply to your country and to the people being contacted. Every list is scrubbed against your own do-not-call list and the national registry where one exists, calls and texts go out with lawful consent and do-not-call scrubbing, and the assistant works inside the calling hours for the recipient's time zone. Click to Connect from the CRM record keeps the dialing accurate and the logging automatic. Dispositions are recorded on every attempt and opt-outs are actioned the same day. We do not buy lists or collect debts for third parties. Next step ## Your desk, staffed. Wherever you are. Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/). - A named assistant proposed within 72 hours - Employed, screened and managed staff, never freelancers - Your hours, your tools, your data --- Source: https://assistbpo.com/software/vonage/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt