---
title: "Assistants who work in Kixie"
description: "Dedicated assistants who work inside Kixie every day: answering, dispositions, list hygiene, follow-up and the weekly report. See how the desk runs."
url: https://assistbpo.com/software/kixie/
updated: 2026-09-20
publisher: AssistBPO (SS Support Network LLC)
language: en-US
---

# Assistants who work in Kixie

AssistBPO's Kixie virtual assistant works from a seat in your own Kixie account. Dialing your CRM lists through the PowerCall extension with lawful consent and do-not-call scrubbing, answering inbound ring groups, sending the follow-up texts your call outcomes trigger, dropping voicemails, logging dispositions in the CRM and booking the meetings.

- Contact center and dialer
- Your account, your data

[Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) One named agent, a trained backup and a team lead.

In short

- PowerCall dialing straight from your CRM, on lists you may lawfully call
- Ring groups answered and every call outcome logged to the CRM
- Automated texts and voicemail drops sent from approved templates only

Kixie

Contact center and dialer by Kixie, Inc. · US, UK, CA, AU

Kixie is a product of Kixie, Inc. The name and mark identify the software we work in; AssistBPO claims no partner, reseller or certification status unless held.

Updated September 2026 · Reviewed by [Issabela Masters](https://assistbpo.com/team/issabela-masters/)

## Why do Kixie users need a virtual assistant?

Kixie lives inside the CRM. The PowerCall extension sits in Chrome, the dialer runs down a HubSpot, Pipedrive or HighLevel list, ConnectionBoost improves the odds someone picks up, and a call outcome can fire a text before the rep has finished typing a note. It is a tool designed around a person doing repetitions. When the reps are busy closing, or the founder is the only one selling, the dialer sits idle, the new lead waits two days for a call, and the CRM fills with records nobody has phoned. An assistant supplies the repetitions. They work your lists in the hours you choose with lawful consent and do-not-call scrubbing, answer the inbound ring groups so speed to lead is not an aspiration, keep dispositions honest so the automations fire correctly, and hand your closers a calendar of booked meetings with notes attached.

## What can a virtual assistant do inside Kixie?

**PowerCall dialing from the CRM**
: Dials your list from inside HubSpot, Pipedrive, HighLevel or Salesforce using the PowerCall extension, in single line or multi-line mode as you direct, so every attempt is on a record and every record shows its attempt.

**ConnectionBoost and local presence**
: Uses your local presence number pools and human voice detection settings as configured, and reports any area code that has stopped connecting so your admin can retire it.

**Inbound ring groups and IVR**
: Answers inbound calls in your ring groups and auto-attendant options during your hours, which matters most for the new lead who calls back within a minute of your first attempt.

**Business SMS and automated texts**
: Sends texts from your approved templates, including the automatic message a call outcome triggers, with lawful consent and do-not-call scrubbing, and answers every reply in the team inbox.

**Voicemail drop and cadences**
: Drops your recorded message instead of leaving a fresh one each time, and runs the call and text steps of your outbound cadences on the days they fall due.

**Dispositions and CRM hygiene**
: Selects the correct call outcome every time, because your automations and reporting run off it, then writes the note, sets the next activity and fixes duplicate or malformed records as they surface.

**Appointment setting and handoff**
: Books qualified meetings into the closer's calendar with the context they asked for, sends the confirmation and reminder, and calls again if the prospect does not show.

**Coaching, analytics and leaderboards**
: Works with the team lead on listen, whisper and barge sessions for coaching, and sends weekly numbers on dials, connects, talk time and meetings set.

## Integrations we handle

- Kixie and [HubSpot](https://assistbpo.com/software/hubspot/)
Dials from a HubSpot list or workflow, logs the call, outcome and recording on the contact, and sets the next task without leaving the record.
- Kixie and [HighLevel](https://assistbpo.com/software/gohighlevel/)
Popular with agencies and their clients: the assistant dials the opportunity, updates the pipeline stage and lets the automation send the follow-up text.
- Kixie and [Pipedrive](https://assistbpo.com/software/pipedrive/)
Calls straight from the deal, moves the stage on the outcome and schedules the next activity so nothing sits in the pipeline untouched.
- Kixie and [Zoho CRM](https://assistbpo.com/software/zoho-crm/)
Two-way logging keeps calls, notes and outcomes on the Zoho record, and the assistant works the follow-up views your sales manager built.
- Kixie and [ActiveCampaign](https://assistbpo.com/software/activecampaign/)
A call outcome can move a contact into the right automation, so the email follow-up matches what was actually said on the phone.
- Kixie and [Slack](https://assistbpo.com/software/slack/)
Posts booked meetings, missed inbound calls and hot replies into the channel your sales team watches through the day.

## Which Kixie admin tasks can you delegate?

- Dial approved CRM lists through the PowerCall extension
- Answer inbound ring group and auto-attendant calls
- Select the correct call outcome on every attempt
- Send templated texts and answer replies in the team inbox
- Use voicemail drop for approved recorded messages
- Run the call and text steps of your cadences on schedule
- Book meetings into the closer's calendar with notes
- Send confirmations and reminders before each meeting
- Scrub lists and record opt-outs before and after dialing
- Report area codes and numbers that stop connecting
- Clean duplicate and malformed CRM records as they surface
- Send weekly dials, connects and meetings set figures

## Roles that work in Kixie

Sales & lead gen
### Inside sales agent

Dedicated inside sales agent - Consultative phone manner: asks before pitching
- Fast, accurate quoting and proposal building
- Persistent, polite follow-up without pressure tactics

Works in Hire a remote inside sales agent

[Inside sales agent](https://assistbpo.com/roles/inside-sales-agent/)

Sales & lead gen
### Appointment setter

Dedicated appointment setter - Confident, natural phone voice that does not sound like a script
- Fast, respectful objection handling
- Discipline on consent, calling hours and do-not-call rules

Works in Hire a remote appointment setter

[Appointment setter](https://assistbpo.com/roles/appointment-setter/)

## Services delivered in Kixie

- [Sales follow up services](https://assistbpo.com/services/sales-follow-up/)
- [Appointment setting services](https://assistbpo.com/services/appointment-setting/)
- [Inbound lead response service](https://assistbpo.com/services/inbound-lead-response/)
- [Real estate ISA services](https://assistbpo.com/services/real-estate-isa/)

## Other contact center and dialer tools we work in

- [Mojo Dialer](https://assistbpo.com/software/mojo-dialer/)
- [NICE CXone](https://assistbpo.com/software/nice-cxone/)
- [Orum](https://assistbpo.com/software/orum/)
- [PhoneBurner](https://assistbpo.com/software/phoneburner/)
- [Talkdesk](https://assistbpo.com/software/talkdesk/)
- [Aloware](https://assistbpo.com/software/aloware/)
- [All tools](https://assistbpo.com/software/)

## Frequently asked questions

### What does a Kixie virtual assistant do on a shift?

They sign in to Kixie and the CRM, check the list you approved for the day, and start dialing through the PowerCall extension. Each attempt gets an outcome, a note and a next activity, and the texts your outcomes trigger go out from approved templates. Inbound ring group calls take priority the moment one rings, because a lead calling back is worth more than the next dial. Meetings are booked into the closer's calendar with notes and confirmed. The shift ends with a short report: dials, connects, conversations, meetings set and replies waiting.

### Can the assistant use the multi-line PowerCall dialer?

Yes, on lists you own and may lawfully call, scrubbed against your suppression list and the national registry where one exists. We are careful with multi-line dialing: running many lines at once raises the chance of an abandoned call, so we agree a line count with you, keep the ratio conservative, and the assistant stays on the line rather than hanging up when a person answers. Calling hours follow the recipient time zone, opt-outs are actioned the same day, and every attempt carries a disposition whether or not anyone answered.

### Do you have Kixie certified assistants?

Kixie does not issue a certification for outsourced agents, and we do not claim one. Our sales support staff train on Kixie before joining a client: the PowerCall extension and the CRM it sits in, single and multi-line dialing, call outcomes and the automations they trigger, business SMS templates and the team inbox, voicemail drop, cadences and the coaching screens. They then run supervised calls scored by a team lead against your script. AssistBPO holds no Kixie partner, reseller or affiliate status, and your Kixie licenses and numbers stay in your account.

### How much does a Kixie virtual assistant cost?

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. Outbound dialing, follow-up and appointment setting sit on the Sales & lead generation desk and are priced per person for a block of monthly hours in your time zone, never per dial or per meeting booked. If the same person also answers inbound ring groups and tidies the CRM, that comes out of the same hours rather than a second fee. You keep the Kixie seat and your CRM licenses, and we add no markup to either.

### How do we set the assistant up in Kixie and our CRM?

Your admin creates a Kixie user, assigns a number and the ring groups they should answer, and gives them a CRM login with only the records and views they need. The PowerCall extension is installed on a managed device with multi-factor authentication under their own login, so every call, text and outcome is attributed to them in your reports and leaderboards. Settings such as number pools, cadences, automations and billing stay with you. Our staff are employed, background-checked and under NDA, and disabling the two logins ends access immediately.

### How do you handle local presence, recording and consent?

Local presence numbers are used only as your admin has configured them, and the assistant gives your company name at the start of the call so nobody is left guessing who is ringing. Recording follows your settings, with the notice each country and each US two-party consent state requires read before the conversation goes further. Texts and calls go only to people with lawful consent, lists are scrubbed against do-not-call registries and your own suppression list, and opt-outs are recorded the same day and honored across both channels.

Next step

## Your desk, staffed. Wherever you are.

Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.

[Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/).

- A named assistant proposed within 72 hours
- Employed, screened and managed staff, never freelancers
- Your hours, your tools, your data

---

Source: https://assistbpo.com/software/kixie/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt