---
title: "Assistants who work in JustCall"
description: "Dedicated assistants who work inside JustCall every day: answering, dispositions, list hygiene, follow-up and the weekly report. See how the desk runs."
url: https://assistbpo.com/software/justcall/
updated: 2026-09-20
publisher: AssistBPO (SS Support Network LLC)
language: en-US
---

# Assistants who work in JustCall

AssistBPO's JustCall virtual assistant works from a seat in your own JustCall account. Answering the call menu and queues in your name, replying in the shared SMS and WhatsApp inbox, working Sales Dialer lists with lawful consent and do-not-call scrubbing, acting on the AI call summaries and logging every conversation to your CRM.

- Contact center and dialer
- Your account, your data

[Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) One named assistant, a trained backup and a team lead.

In short

- Calls, SMS and WhatsApp answered from one seat in your JustCall account
- Sales Dialer follow-up run on lists you have consent to contact
- Every conversation logged to HubSpot, Salesforce or your CRM

JustCall

Contact center and dialer by SaaS Labs, Inc. · US, UK, CA, AU

JustCall is a product of SaaS Labs, Inc. The name and mark identify the software we work in; AssistBPO claims no partner, reseller or certification status unless held.

Updated September 2026 · Reviewed by [Issabela Masters](https://assistbpo.com/team/issabela-masters/)

## Why do JustCall users need a virtual assistant?

JustCall puts calls, SMS, MMS and WhatsApp into one inbox and attaches a dialer and a CRM widget to it, which is exactly right for a small sales or service team where the same customer texts on Tuesday and rings on Thursday. The trouble is that a shared inbox with nobody assigned to it becomes a place messages go to be ignored. Texts sit unread overnight. The Sales Dialer list from the last campaign is half worked. AI call scores pile up unread because the manager who set them up is also the person selling. An assistant owns the inbox instead. They answer the call menu and queues, reply to every text and WhatsApp thread inside your response time, work the dialer lists you approved with lawful consent and do-not-call scrubbing, and make sure the CRM shows what was said.

## What can a virtual assistant do inside JustCall?

**Call menu, queues and routing**
: Answers your IVR call menu options and call queues in your company name during your hours, transfers with an introduction, and follows the routing and business hours rules your admin configured.

**Shared SMS and MMS inbox**
: Owns the inbox: replies from approved templates, assigns threads that need an owner, closes what is answered, and keeps response times inside the window you set.

**WhatsApp inbox**
: Answers WhatsApp Business conversations on the same number and thread as everything else, which matters for UK and Australian customers who prefer it to texting.

**Sales Dialer**
: Works auto, predictive and dynamic dialer lists built from your CRM filters, with lawful consent and do-not-call scrubbing applied first, and records the disposition and next step on every attempt.

**Voicemail drop and callbacks**
: Drops your approved voicemail message rather than re-recording it each time, then returns missed calls and voicemails in priority order inside your callback window.

**JustCall AI summaries and scores**
: Reads the transcript, summary and sentiment after a call, corrects what was misheard, and turns the agreed next step into a CRM task rather than leaving the insight in the app.

**Workflows and dispositions**
: Applies your call dispositions and tags consistently so SMS workflows and automations fire on the right outcome, and reports any workflow that is sending the wrong message.

**Analytics and business hours**
: Pulls call and SMS analytics weekly with a short note on what moved, and keeps business hours, holiday settings and after-hours routing accurate for every number you own.

## Integrations we handle

- JustCall and [HubSpot](https://assistbpo.com/software/hubspot/)
The JustCall widget logs calls, texts and WhatsApp threads on the contact timeline, and the assistant creates the follow-up task for the owner before hanging up.
- JustCall and [Salesforce](https://assistbpo.com/software/salesforce/)
Dials from the lead or opportunity and writes the call, disposition and next step back, so pipeline reporting matches what actually happened on the phone.
- JustCall and [Follow Up Boss](https://assistbpo.com/software/follow-up-boss/)
Calls and texts sync to the lead record, so a real estate team sees the whole conversation history without switching apps.
- JustCall and [ServiceTitan](https://assistbpo.com/software/servicetitan/)
Links a call to the customer and job so booking, rescheduling and technician questions are handled without asking the caller for the address again.
- JustCall and [Slack](https://assistbpo.com/software/slack/)
Posts missed calls, new voicemails and urgent texts to the channel the team watches, with a one-line summary and the JustCall link.
- JustCall and [Zapier](https://assistbpo.com/software/zapier/)
Routes new SMS leads and missed calls into a sheet or task board, with failed runs checked and re-run each week.

## Which JustCall admin tasks can you delegate?

- Answer call menu options and queue calls in your name
- Reply to SMS and MMS threads inside your response window
- Answer WhatsApp Business conversations on your number
- Work Sales Dialer lists you approved and log dispositions
- Return voicemails and missed calls the same day
- Log every call and text to HubSpot, Salesforce or your CRM
- Check AI summaries and turn next steps into CRM tasks
- Send bulk SMS only to contacts who gave lawful consent
- Action STOP and opt-out requests immediately
- Keep business hours and after-hours routing correct
- Test the call menu monthly from an outside line
- Send weekly call and SMS analytics with a short note

## Roles that work in JustCall

Sales & lead gen
### Sales development representative

Dedicated SDR - Research instincts: finds the right person and a reason to reach out
- Persuasive, concise writing for cold email and LinkedIn
- Confident phone presence with quick objection handling

Works in Hire a remote sales development representative

[Sales development representative](https://assistbpo.com/roles/sales-development-representative/)

Customer support
### Customer support agent

Dedicated support agent - Clear written English that explains without condescending
- Product curiosity: learns features, limits and workarounds quickly
- Structured troubleshooting and clean bug reports

Works in Hire a remote customer support agent

[Customer support agent](https://assistbpo.com/roles/customer-support-agent/)

## Services delivered in JustCall

- [Appointment setting services](https://assistbpo.com/services/appointment-setting/)
- [Sales follow up services](https://assistbpo.com/services/sales-follow-up/)
- [Inbound lead response service](https://assistbpo.com/services/inbound-lead-response/)
- [CRM management services](https://assistbpo.com/services/crm-management/)

## Other contact center and dialer tools we work in

- [Kixie](https://assistbpo.com/software/kixie/)
- [Mojo Dialer](https://assistbpo.com/software/mojo-dialer/)
- [NICE CXone](https://assistbpo.com/software/nice-cxone/)
- [Orum](https://assistbpo.com/software/orum/)
- [PhoneBurner](https://assistbpo.com/software/phoneburner/)
- [Talkdesk](https://assistbpo.com/software/talkdesk/)
- [All tools](https://assistbpo.com/software/)

## Frequently asked questions

### What does a JustCall virtual assistant do during the day?

They open JustCall on your seat, set themselves available and take the call menu and queue calls in your company name. Between calls the shared inbox is the priority: every SMS, MMS and WhatsApp thread answered inside your response window, from your templates, with anything needing an owner assigned to a person. They then work the Sales Dialer list you approved, log dispositions, book meetings and write calls back to your CRM. The day closes with an empty missed call list and a report on calls, texts, meetings booked and what is waiting on you.

### Can the assistant handle SMS and WhatsApp as well as calls?

Yes, and for most JustCall clients the messaging is the bulk of the work. The assistant replies from approved templates, keeps threads in the response window you set, and sends confirmations, reminders and follow-ups with lawful consent and do-not-call scrubbing. STOP and opt-out requests are actioned immediately and reflected in the CRM the same day. For US numbers they keep your 10DLC brand and campaign registration details on file so your throughput does not quietly fail, and they flag messages that are being filtered by carriers.

### Do you have JustCall certified assistants?

JustCall does not issue a certification for outsourced agents, and we do not claim one. Our phone and messaging staff train on JustCall before joining a client account: the dialpad and queues, the shared SMS, MMS and WhatsApp inbox, the Sales Dialer modes, dispositions and tags, voicemail drop, workflows, the AI transcript and scoring screens, and the CRM widget your team uses. They then take supervised calls and threads scored by a team lead. AssistBPO holds no JustCall or SaaS Labs partner, reseller or affiliate status, and your numbers stay in your account.

### How much does a JustCall virtual assistant cost?

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. Inbound calls and inbox cover are priced per person for a block of monthly hours on the Customer support or Front desk & phones desk. Outbound follow-up and appointment setting, on lists you may lawfully call, sit on the Sales & lead generation desk and are also priced per person. You provide the JustCall seat, which is the only license the assistant needs, and we add no markup to it or to your messaging charges.

### How is the assistant added to our JustCall account?

You invite them as a user, give them access to the numbers and queues they should answer, decide whether they get their own direct number, and set their role so they can work but not change account settings. Admin control of numbers, porting, workflows, AI settings and billing stays with you. They sign in from a managed device with multi-factor authentication under their own login, so every call, text and disposition appears against their name in your analytics. Removing the user ends access at once and leaves your history intact.

### What do you do with the JustCall AI transcripts and call scores?

They are read, not collected. After a call the assistant checks the transcript and summary, corrects a misheard name or figure, and writes the agreed next step into your CRM as a task with a date. Sentiment and call scores go to the team lead, who uses them alongside your own QA scorecard in the monthly review rather than treating a score as the verdict. Recording and transcription follow your account settings and the notice each country and each US two-party consent state requires, and card details are never spoken onto a recorded line.

Next step

## Your desk, staffed. Wherever you are.

Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.

[Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/).

- A named assistant proposed within 72 hours
- Employed, screened and managed staff, never freelancers
- Your hours, your tools, your data

---

Source: https://assistbpo.com/software/justcall/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt