--- title: "Assistants who work in Buildium" description: "A Buildium virtual assistant logs maintenance requests, screens applicants, posts rent payments and updates lease records. Read what the job includes." url: https://assistbpo.com/software/buildium/ updated: 2026-09-20 publisher: AssistBPO (SS Support Network LLC) language: en-US --- # Assistants who work in Buildium AssistBPO's Buildium virtual assistant handles the daily admin inside your Buildium account. Logging maintenance requests and work orders, updating tenant and lease records, processing rental applications, posting announcements, keeping the Resident Center and owner portals current and entering the vendor bills your bookkeeper needs. - Property management software - Your account, your data [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) One named assistant, a trained backup and a team lead who reviews the task list with you weekly. In short - Maintenance requests turned into assigned work orders and chased to close - Applications, leases, renewals and move-outs kept moving in Buildium - Tenant, owner and vendor communications logged on the right record Buildium Property management software by RealPage, Inc. · US, UK, CA, AU Buildium is a product of RealPage, Inc. The name and mark identify the software we work in; AssistBPO claims no partner, reseller or certification status unless held. Updated September 2026 · Reviewed by [Issabela Masters](https://assistbpo.com/team/issabela-masters/) ## Why do Buildium users need a virtual assistant? A property manager on Buildium with 150 or 300 doors spends the day reacting: a leak reported through the Resident Center at 7am, a lease expiring in 30 days with no renewal offer sent, an application waiting on a screening result, an owner asking why the statement shows a plumbing bill, a vendor who has not confirmed the appointment. Buildium holds all of it in tasks, work orders and records, but the records only stay true if somebody works them every hour. An assistant does. They log every request as a work order, assign the vendor, follow up until it closes, keep leases and tenant contacts current, process applications under your screening rules, send renewal offers on your schedule, post announcements and enter bills with attachments. You keep the judgment calls; the queue stops growing. ## What can a virtual assistant do inside Buildium? **Maintenance requests and work orders** : Turns Resident Center requests, calls and emails into work orders with photos and urgency, assigns your preferred vendor, confirms the appointment with the tenant, follows up until the job closes and records the cost. **Tasks** : Works the to-dos, resident requests, rental owner requests and contact requests every day, assigns owners, sets due dates and clears stale tasks so the list reflects real work. **Applications and screening** : Processes rental applications as they arrive, orders screening under your criteria and process, updates applicants on status with fair housing aware wording and moves approved applicants to a lease. **Leases and renewals** : Creates lease records from your templates, sends eLease and eSignature packets, tracks lease expirations 60 and 90 days out, sends renewal offers on your instruction and completes move-in and move-out checklists. **Tenants and Resident Center** : Keeps tenant contact details, co-signers, pets and vehicles current, sends portal invitations, helps residents set up ePay and uploads renters insurance certificates to the record. **Communications** : Sends emails, texts, mailings and announcements from Buildium so every message is logged on the property or tenant record, and answers routine tenant questions from your knowledge base. **Vendors and bills** : Maintains vendor records, collects W-9s and insurance certificates, enters bills with attachments against the right property and work order, and leaves approvals and payments with you. **Reports and documents** : Runs rent roll, delinquency, lease expiration and work order aging reports weekly, files documents on the correct property, unit or tenant record and prepares owner report packs for your review. ## Integrations we handle - Buildium and Zillow and Apartments.com syndication Keeps vacancy listings complete with photos, rent and availability dates so syndicated listings stay accurate and inquiries route to the right inbox. - Buildium and TransUnion SmartMove screening Orders screening from the application under your criteria and files the results on the applicant record for your decision. - Buildium and [Zapier](https://assistbpo.com/software/zapier/) Routes new leads and maintenance requests into Slack, sheets or your CRM and reviews failed Zaps weekly. - Buildium and [Google Workspace](https://assistbpo.com/software/google-workspace/) Maintains inspection photos, vendor quotes and owner correspondence in Drive and the leasing pipeline in Sheets. - Buildium and [RingCentral](https://assistbpo.com/software/ringcentral/) Answers the tenant and leasing line from a softphone and logs each call on the Buildium record it belongs to. ## Which Buildium admin tasks can you delegate? - Log maintenance requests as work orders and assign vendors - Follow up open work orders until they close with cost recorded - Process rental applications and order screening under your criteria - Send renewal offers and lease packets for eSignature on schedule - Update tenant, lease, pet and vehicle records - Send Resident Center invitations and help tenants set up ePay - Post announcements and send mailings from Buildium - Enter vendor bills with attachments against the right property - Collect W-9s and insurance certificates from vendors - Run rent roll, delinquency and work order aging reports weekly - Prepare owner report packs for your review - Complete move-in and move-out checklists and file inspections ## Roles that work in Buildium Executive & admin ### Administrative assistant Dedicated administrative assistant - Accurate data entry with a habit of double-checking - Strong document formatting in Word, Google Docs and PDF tools - Spreadsheet skills: lookups, filters, pivot tables, basic formulas Works in Hire a remote administrative assistant [Administrative assistant](https://assistbpo.com/roles/administrative-assistant/) Data & back office ### Data entry specialist Dedicated data entry specialist - Typing at 60 words a minute or better with near-perfect accuracy - 10-key numeric entry for invoices and financial data - Spreadsheet skills: formulas, lookups, validation, pivot tables Works in Hire a remote data entry specialist [Data entry specialist](https://assistbpo.com/roles/data-entry-specialist/) ## Services delivered in Buildium - [Data entry services](https://assistbpo.com/services/data-entry/) - [Phone answering service for small business](https://assistbpo.com/services/phone-answering/) - [Forms processing outsourcing](https://assistbpo.com/services/forms-processing/) - [Remote compliance administrator](https://assistbpo.com/services/compliance-admin/) ## Other property management tools we work in - [AppFolio](https://assistbpo.com/software/appfolio/) - [All tools](https://assistbpo.com/software/) ## Frequently asked questions ### What does a Buildium virtual assistant do each day? The morning begins in Tasks and work orders: overnight Resident Center requests logged, vendors assigned and confirmed, open jobs chased. Then leasing: new applications processed, screening ordered, applicants updated, showings scheduled, renewal offers sent for leases coming up. Through the day the assistant answers tenant and owner emails, updates records, enters vendor bills with attachments and posts announcements. Weekly they run rent roll, delinquency and lease expiration reports. The end-of-day report lists work orders opened and closed, applications moved and anything needing your decision. ### Do you have Buildium certified assistants? Buildium offers training resources to its customers, but there is no vendor certification for administrative staff that we could claim, so we do not. Our property management assistants train on Buildium before joining a client: properties and units, tenants and leases, the Resident Center, applications and screening, work orders and vendors, tasks, communications, bills and reports, then supervised work under a team lead. AssistBPO holds no partner, reseller or affiliate status with Buildium or RealPage; the product name here only identifies the software you manage in. ### How much does a Buildium virtual assistant cost? Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. Property management admin is priced per person for a block of monthly hours, not per door or per work order, so a storm week that triples maintenance requests does not change the bill. A manager with a few hundred doors usually needs one dedicated assistant with a backup; larger portfolios add a leasing seat or a tenant line receptionist on the Front desk & phones desk. Your Buildium subscription stays in your name. ### How is access to Buildium set up and controlled? You add the assistant as a staff user in Buildium with a role that covers the areas they work in, such as maintenance, leasing, communications and bill entry, and excludes banking, payment approvals and company settings. They sign in from a managed device with multi-factor authentication under their own name, so the audit trail shows exactly who changed what. Our staff are employed, background-checked and under NDA. Tenant and owner data stays inside Buildium and is never exported without your request. Disable the user and access ends immediately. ### Can the assistant answer our tenant and leasing line as well? Yes. Calls to your maintenance, tenant or leasing number ring the assistant's softphone during the hours you choose, and they answer in your company name. Maintenance calls become work orders while the caller is still on the line, with emergencies escalated through your on-call tree. Leasing calls get fair housing aware answers and a showing booked. Tenant payment questions are answered from the ledger view you allow. Every call is logged on the Buildium record it belongs to, recorded with the notices your state or country requires, and scored monthly on the QA scorecard. ### Does the assistant do the accounting in Buildium? No, and it is important to keep that line clear. The assistant enters bills with attachments, keeps vendor records current, records work order costs and pulls delinquency and rent roll reports. Bank reconciliations, owner statements, distributions, journal entries, 1099 preparation and month-end close stay with your bookkeeper, your CPA or our sister brand LedgerBPO if you want that handled too. Payment approvals and bank details are never in the assistant's role. This split means your books have one accountable owner and the daily admin still gets done. Next step ## Your desk, staffed. Wherever you are. Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/). - A named assistant proposed within 72 hours - Employed, screened and managed staff, never freelancers - Your hours, your tools, your data --- Source: https://assistbpo.com/software/buildium/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt