--- title: "Assistants who work in AxisCare" description: "AxisCare virtual assistant support covers scheduling, caregiver matching and visit checks. HIPAA-trained staff work under a BAA. Tell us your setup." url: https://assistbpo.com/software/axiscare/ updated: 2026-09-20 publisher: AssistBPO (SS Support Network LLC) language: en-US --- # Assistants who work in AxisCare AssistBPO's AxisCare virtual assistant is an employed scheduling and admin assistant who works inside your own agency account. Covering open shifts, chasing missed clock-ins, keeping caregiver credentials current, running intake and preparing billing and payroll exports. - Home care software - Your account, your data [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) HIPAA-trained staff, a signed BAA and minimum-necessary access. We supply the person, a backup and a team lead. In short - Open shifts filled and missed clock-ins chased inside minutes - Caregiver credentials, forms and client authorizations tracked before expiry - HIPAA-trained assistant under a BAA, with a backup and a team lead AxisCare Home care software by AxisCare Home Care Software · US, CA AxisCare is a product of AxisCare Home Care Software. The name and mark identify the software we work in; AssistBPO claims no partner, reseller or certification status unless held. Updated September 2026 · Reviewed by [Issabela Masters](https://assistbpo.com/team/issabela-masters/) ## Why do AxisCare users need a virtual assistant? Home care scheduling breaks at the edges of the day. A caregiver calls out at 6am, a client's daughter changes a Friday visit, somebody does not clock in at 8:02 and nobody notices until 9. Every one of those is a phone call, and every missed one is a visit that goes unpaid or a family that starts shopping for another agency. AxisCare makes the state of the schedule and the EVV exceptions visible, which is only useful if a person is watching. A scheduling assistant watches. They fill open shifts from the caregivers who are actually available and qualified, chase clock-ins the moment they are late, keep credentials from expiring and get the billing file out clean. ## What can a virtual assistant do inside AxisCare? **Caregiver scheduling** : Fills open shifts by matching skills, authorized hours, travel distance and client preference, then confirms with the caregiver and the family in writing. **Call-outs and open shift offers** : Handles call-outs during your hours: reposts the shift, works down the availability list by phone and text, and escalates to you when a visit truly cannot be covered. **EVV and clock-in exceptions** : Watches late and missed clock-ins in real time, calls the caregiver, corrects the visit record with a documented reason and keeps exception counts low. **Client intake and care plans** : Builds client profiles from your intake, records authorized hours, payer, service codes and care plan tasks, and updates them when an assessment changes. **Caregiver credentials and forms** : Tracks license, CPR, TB test, background check and vehicle document expiry dates and chases caregivers before an expiry stops them working. **Billing preparation** : Reviews visits for missing tasks, signatures or overlapping times before the billing run, then prepares payer and private-pay invoices for your approval. **Payroll preparation** : Reconciles clocked hours, overtime, mileage and holiday rules against schedules, flags the discrepancies and hands your processor a clean export. **Recruiting pipeline** : Works the applicant list daily: screening calls, interview bookings, reference chasing and onboarding paperwork so the roster keeps growing. ## Integrations we handle - AxisCare and [QuickBooks Online](https://assistbpo.com/software/quickbooks-online/) Invoices and payroll journals passed to your bookkeeper, with unmatched clients and duplicate entries cleared before month end. - AxisCare and State EVV aggregator Visit records checked against your state's aggregator, with rejected visits corrected and resubmitted inside the filing window. - AxisCare and Indeed Caregiver applicants contacted within the hour they apply, screened to your questions and booked for interview before they take another job. - AxisCare and [RingCentral](https://assistbpo.com/software/ringcentral/) Agency calls answered in your name, with caregiver and family calls logged onto the right profile instead of a notepad. - AxisCare and [Microsoft Teams](https://assistbpo.com/software/microsoft-teams/) Shift escalations and daily handoffs posted to your operations channel so your on-call staff always know what was already tried. ## Which AxisCare admin tasks can you delegate? - Fill open shifts and confirm assignments - Handle call-outs and rebook cover - Chase late and missed clock-ins - Correct EVV exceptions with documented reasons - Build and update client profiles and care plans - Record authorized hours and payer details - Track expiring caregiver credentials and chase renewals - Screen applicants and book interviews - Send and collect onboarding paperwork - Review visits before the billing run - Prepare payer and private-pay invoices - Reconcile hours, overtime and mileage for payroll ## Roles that work in AxisCare Front desk & phones ### Medical scheduler Dedicated medical scheduler - Practice management system fluency and clean scheduling habits - Knowledge of visit types, durations and provider preferences - Warm, patient phone manner with anxious or elderly callers Works in Hire a remote medical scheduler [Medical scheduler](https://assistbpo.com/roles/medical-scheduler/) Executive & admin ### Recruiting coordinator Dedicated coordinator - ATS operation and pipeline hygiene, whatever the platform - Phone screening with a warm, consistent script and accurate notes - Calendar coordination across multiple interviewers and time zones Works in Hire a remote recruiting coordinator [Recruiting coordinator](https://assistbpo.com/roles/recruiting-coordinator/) Executive & admin ### Operations coordinator Dedicated coordinator - SOP writing that a new hire can follow without asking - Vendor coordination with clear, dated requests and a follow-up log - Automation building in Zapier and Make, plus Airtable and Notion database design Works in Hire a remote operations coordinator [Operations coordinator](https://assistbpo.com/roles/operations-coordinator/) ## Services delivered in AxisCare - [Appointment scheduling service](https://assistbpo.com/services/appointment-scheduling/) - [After hours answering service](https://assistbpo.com/services/after-hours-answering/) - [Recruiting virtual assistant](https://assistbpo.com/services/recruiting-coordinator/) - [Remote compliance administrator](https://assistbpo.com/services/compliance-admin/) ## Frequently asked questions ### What does an AxisCare virtual assistant do day to day? The first hour is the live schedule: every visit that should have started, checked against clock-ins, with a call to any caregiver running late. Then call-outs and open shifts for today and tomorrow, worked by phone and text down your availability list. Midday is admin: credential expiries, new client profiles, authorized hours, applicant screening calls. Afternoons carry the billing and payroll preparation on your cycle. The end-of-day report lists shifts covered, shifts still open, EVV exceptions corrected and anything the on-call manager needs to know. ### Do you have AxisCare certified assistants? We train home care assistants on AxisCare before they work in a client account: scheduling and shift offers, client and caregiver profiles, EVV and clock-in exceptions, care plan tasks, credential tracking, billing preparation and payroll reconciliation. That training is internal to AssistBPO. We do not claim AxisCare vendor certification for our staff and hold no partner, reseller or affiliate status. On privacy, no vendor or government body certifies a company as HIPAA compliant, so we do not claim it. We provide HIPAA-trained staff, a signed BAA and minimum-necessary access. ### How much does an AxisCare virtual assistant cost? Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. A dedicated scheduling assistant is priced per person for a monthly block of hours in your time zone, not per shift filled or per visit, so a difficult staffing week does not change the bill. Your AxisCare subscription stays on the agency's own account, billed by the vendor directly. Agencies frequently add an after-hours or weekend block, because that is when call-outs cost the most. ### Can the assistant cover evenings and weekends? Yes, and for many agencies that is where they pay for themselves. Coverage is matched to when your call-outs actually happen, usually early mornings, evenings and weekend days. The assistant works the same way at those hours: repost the shift, call down the list, document the attempts and escalate to your on-call manager with a written summary of what has been tried. Follow-the-sun coverage is arranged through a small pod rather than asking one person to be available around the clock. ### How do you protect client and caregiver information? A business associate agreement is signed before access is granted. Assistants complete HIPAA training at onboarding and annually, and work from managed company devices with encryption, multi-factor authentication, screen locks and no local downloads. Access is minimum necessary: the client and caregiver records needed for scheduling, credentials and billing preparation. Background checks and confidentiality agreements are completed before hire. Assistants are employed, managed staff of the group, not freelancers, so these obligations sit inside an employment relationship rather than a contract clause. ### Will the assistant call caregivers and families directly? Yes, in your agency name, from your numbers and using your scripts. Caregivers get shift offers, clock-in reminders, credential chases and schedule confirmations. Families get visit confirmations and change notices. What the assistant does not do is make clinical judgments, change a care plan, or discuss anything about a client's condition beyond the tasks on the plan. Outbound calling and texting run with lawful consent and do-not-call scrubbing, and stated contact preferences are recorded and followed. Next step ## Your desk, staffed. Wherever you are. Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/). - A named assistant proposed within 72 hours - Employed, screened and managed staff, never freelancers - Your hours, your tools, your data --- Source: https://assistbpo.com/software/axiscare/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt