--- title: "Assistants who work in athenahealth" description: "Dedicated assistants who work inside athenahealth every day: setup support, daily admin, data hygiene, reporting and customer communications. Get in touch." url: https://assistbpo.com/software/athenahealth/ updated: 2026-09-20 publisher: AssistBPO (SS Support Network LLC) language: en-US --- # Assistants who work in athenahealth AssistBPO's athenahealth virtual assistant is an employed medical admin who works inside your own athenaOne tenant. Scheduling and confirming visits, clearing missing slips, working claim hold buckets, chasing prior authorizations and answering patient portal messages. - EHR / practice management - Your account, your data [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) HIPAA-trained staff, a signed BAA and minimum-necessary access. We supply the person, a trained backup and a team lead. In short - Schedule filled, confirmed and reminded across every provider column - Claim hold buckets, missing slips and unpostables worked daily - HIPAA-trained assistant under a BAA, with a backup and a team lead athenahealth EHR / practice management by athenahealth, Inc. · US athenahealth is a product of athenahealth, Inc. The name and mark identify the software we work in; AssistBPO claims no partner, reseller or certification status unless held. Updated September 2026 · Reviewed by [Issabela Masters](https://assistbpo.com/team/issabela-masters/) ## Why do athenahealth users need a virtual assistant? athenahealth tells a practice the truth in worklists. Missing slips from Tuesday. Claims sitting in a hold bucket with a kick reason nobody has read. Open orders without results. Portal messages a patient sent on Friday. Referrals waiting on an authorization number. The work is visible and repetitive, and it is exactly the work that gets pushed behind a waiting room full of people. Front office staff are not slow, they are interrupted. An assistant is not, because their whole shift is the worklists. They clear the buckets in the order you set, phone the payer, chase the authorization, message the patient, and give you a practice where nothing quietly ages past the filing deadline. ## What can a virtual assistant do inside athenahealth? **Scheduling and appointment types** : Books, reschedules and cancels across provider schedules using your appointment types and templates, and fills cancellations from the wait list the same day. **Registration and eligibility** : Completes patient registration, verifies insurance and copay details ahead of the visit and resolves the eligibility failures athenaOne flags overnight. **Prior authorization queues** : Works the authorization queue: submits requests on payer portals or by phone, records the authorization number and expiry, and chases pending cases on a set rhythm. **Missing slips and closing encounters** : Chases the providers whose slips are open, corrects the administrative detail holding an encounter and keeps the daily close list short. **Claim hold buckets and kick reasons** : Works claims by hold bucket and kick reason, fixes the registration, coverage or modifier problem within your rules and escalates coding questions to your coder. **Patient portal and inbox messages** : Answers administrative portal messages about appointments, forms, billing and records, and routes clinical questions to the right staff inbox promptly. **Referrals and open orders** : Sends referrals, tracks incoming referral documents, follows up on open orders without results and closes the loop with the ordering provider. **Reports and worklist reviews** : Pulls days in accounts receivable, denial reason and no-show reports each week, with a written note on the two or three items that need a decision. ## Integrations we handle - athenahealth and Availity Eligibility, claim status and authorization requests worked on the payer portal, with the reference number written back into athenaOne. - athenahealth and Phreesia Digital check-in answers reconciled against the chart so demographics and coverage match before the visit is billed. - athenahealth and [Zoom Phone](https://assistbpo.com/software/zoom-phone/) Inbound and outbound patient calls handled in your practice name with the outcome noted on the appointment or claim. - athenahealth and [Microsoft Teams](https://assistbpo.com/software/microsoft-teams/) Daily handoffs and escalations posted to your practice channel so the assistant and your in-office staff never duplicate a call. - athenahealth and [QuickBooks Online](https://assistbpo.com/software/quickbooks-online/) Posted payments and refunds reconciled with your bookkeeper each month so collections and the bank agree. ## Which athenahealth admin tasks can you delegate? - Book, move and cancel appointments across provider schedules - Confirm tomorrow's visits and fill cancellations - Complete registration and verify eligibility before visits - Resolve overnight eligibility failures - Submit and chase prior authorization requests - Work claims by hold bucket and kick reason - Chase missing slips and open encounters - Post and reconcile unpostable payments - Answer administrative patient portal messages - Track referrals and open orders to closure - Scan, classify and file inbound faxes and documents - Send the weekly accounts receivable and denial report ## Roles that work in athenahealth Front desk & phones ### Medical scheduler Dedicated medical scheduler - Practice management system fluency and clean scheduling habits - Knowledge of visit types, durations and provider preferences - Warm, patient phone manner with anxious or elderly callers Works in Hire a remote medical scheduler [Medical scheduler](https://assistbpo.com/roles/medical-scheduler/) Data & back office ### Prior authorization specialist Dedicated prior authorization specialist - Understanding of CPT, HCPCS, ICD-10 codes and how payers apply medical policy - Reading clinical notes well enough to spot what the payer will ask for - Payer portal and fax workflow fluency Works in Hire a remote prior authorization specialist [Prior authorization specialist](https://assistbpo.com/roles/prior-authorization-specialist/) Data & back office ### Insurance verification specialist Dedicated verification specialist - Working knowledge of dental and medical insurance plans, terms and benefit structures - Payer portal navigation and patience on payer phone lines - Accurate documentation in the practice management system Works in Hire a remote insurance verification specialist [Insurance verification specialist](https://assistbpo.com/roles/insurance-verification-specialist/) ## Services delivered in athenahealth - [Appointment scheduling service](https://assistbpo.com/services/appointment-scheduling/) - [Client intake services for small business](https://assistbpo.com/services/client-intake/) - [Forms processing outsourcing](https://assistbpo.com/services/forms-processing/) - [Billing support outsourcing](https://assistbpo.com/services/billing-support/) ## Other EHR and practice management tools we work in - [eClinicalWorks](https://assistbpo.com/software/eclinicalworks/) - [Kareo Tebra](https://assistbpo.com/software/kareo-tebra/) - [All tools](https://assistbpo.com/software/) ## Frequently asked questions ### What does an athenahealth virtual assistant do day to day? The shift starts on the schedule: tomorrow confirmed, today's cancellations backfilled, eligibility failures from the overnight run resolved. Then authorizations, because payers answer phones earlier than they answer portals. Through the middle of the day they work claim hold buckets by kick reason and clear missing slips with a short, specific message to each provider. Portal messages are answered as they arrive, with clinical questions routed rather than guessed at. The end-of-day report lists appointments booked, authorizations obtained, claims released and the items waiting on your staff. ### Do you have athenahealth certified assistants? Our medical admin assistants are trained on athenaOne before they work in a client tenant: scheduling and appointment types, registration and eligibility, the authorization queue, claim hold buckets and kick reasons, missing slips, portal messaging and the standard reports. That training is internal to AssistBPO. We do not claim athenahealth vendor certification for our staff and we hold no partner, reseller or affiliate status. On privacy, no vendor or government body certifies a company as HIPAA compliant, so we do not claim it. We provide HIPAA-trained staff, a signed BAA and minimum-necessary access. ### How much does an athenahealth virtual assistant cost? Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. A dedicated medical admin is priced per person for a monthly block of hours in your time zone, not per claim or per authorization, so a month of heavy denials does not change the bill. Your athenahealth subscription and percentage-of-collections arrangement stay between you and the vendor; we add nothing to it. Practices commonly start with one assistant on scheduling and authorizations, then add a second for the claim worklists. ### How do you protect patient information? A business associate agreement is signed before anyone is given access. Assistants complete HIPAA training at onboarding and annually, and work from managed company devices with disk encryption, two-factor authentication, screen locks and no local storage of patient information. Roles are set to minimum necessary: the departments, providers and modules needed for the assigned tasks and nothing wider. Background checks and confidentiality agreements come before hire. Any suspected incident is reported to you promptly under the terms of the BAA. ### Will the assistant do medical coding? No. They handle the administrative side of a claim: registration detail, coverage, authorization numbers, modifiers your practice has standardized, timely filing and the resubmission itself. Where a denial turns on code selection, documentation support or medical necessity, it goes to your coder or provider with the payer's reason quoted and the claim ready to go once they decide. If you need certified coding as well, say so during the match and we will be honest about whether we are the right fit for that scope. ### How do we give the assistant access safely? Your practice administrator creates a named athenaOne user with a role limited to the tasks you are delegating, scoped to the departments and providers they support. They sign in from a managed company device with multi-factor authentication and never a shared login. Because the user is named, every action appears in your audit trail, so you can review a week of activity without asking us for anything. Access can be reduced or deactivated immediately, and we request removal ourselves the day an engagement ends. Next step ## Your desk, staffed. Wherever you are. Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/). - A named assistant proposed within 72 hours - Employed, screened and managed staff, never freelancers - Your hours, your tools, your data --- Source: https://assistbpo.com/software/athenahealth/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt