--- title: "Assistants who work in Aloware" description: "Dedicated assistants who work inside Aloware every day: answering, dispositions, list hygiene, follow-up and the weekly report. See how the desk runs." url: https://assistbpo.com/software/aloware/ updated: 2026-09-20 publisher: AssistBPO (SS Support Network LLC) language: en-US --- # Assistants who work in Aloware AssistBPO's Aloware virtual assistant works in your own Aloware seat next to your CRM. Answering ring group calls in your company name, working Power Dialer lists with lawful consent and do-not-call scrubbing, replying to two-way texts inside quiet hours, enrolling contacts in sequences and letting every call log itself to HubSpot, Pipedrive or Zoho. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) One named assistant, a trained backup and a team lead. In short - Calls and texts handled in Aloware and logged straight to your CRM - Power Dialer lists worked in your hours with notes written the same call - Text consent, STOP requests and A2P 10DLC records kept in order Aloware Contact center and dialer by Aloware, Inc. · US, UK, CA Aloware is a product of Aloware, Inc. The name and mark identify the software we work in; AssistBPO claims no partner, reseller or certification status unless held. Updated September 2026 · Reviewed by [Issabela Masters](https://assistbpo.com/team/issabela-masters/) ## Why do Aloware users need a virtual assistant? Aloware sits on top of the CRM your team already lives in, so a call or a text started from a HubSpot, Pipedrive or Zoho record logs itself, and a workflow can drop someone into a Power Dialer list or start an SMS sequence without anyone touching a spreadsheet. The gap is the one every phone tool has: somebody still has to pick up, dial and reply. Inbound calls ring out to voicemail at 4pm, a text from a lead sits unread until the morning, last week's dialer list is half worked, and the AI voice agent qualifies someone with nobody free to take the handoff. An assistant is the person on the other end of all of it. They answer the ring group, work the list, reply to texts in the recipient's daytime, keep sequences moving and make sure what the CRM says matches what was actually said. ## What can a virtual assistant do inside Aloware? **Calling and texting inside your CRM** : Works from the Aloware app beside HubSpot, Salesforce, Pipedrive or Zoho, clicks to dial from the record itself and lets the call, recording, text and note land on the right contact without retyping. **Power Dialer lists** : Builds the day's list from the CRM view you approved, dials one contact at a time, holds the conversation, sets the disposition and writes the note before the next number connects. **Preview and progressive dialing** : Uses preview mode where a call needs reading up on first and progressive mode for warm follow-up, and tells you which list suits which mode instead of dialing everything the same way. **Two-way and bulk SMS** : Replies to texts on your business number from approved templates, sends confirmations, reminders and campaign messages with lawful consent and do-not-call scrubbing, actions STOP the moment it arrives and keeps sending inside quiet hours for the recipient's state. **Sequences and follow-up** : Enrolls and removes contacts as outcomes change, stops a sequence the moment someone replies or books, and checks the workflow actions your CRM fires are landing on the records you expect. **Inbound routing and missed calls** : Answers ring group calls in your company name, keeps IVR menus, business hours and after-hours routing accurate with your admin and texts back every missed call inside your callback window. **AI voice agent and SMS bot handoffs** : Takes the live handoff when your AI agent qualifies a caller, reads the transcript first so the caller is not asked the same questions twice, and corrects any outcome the bot recorded wrongly. **Number health and A2P 10DLC records** : Keeps your brand and campaign registration details, CNAM entry and STIR/SHAKEN status on file, watches NumberGuard for numbers carriers begin flagging and reports them to your admin with the volume figures. ## Integrations we handle - Aloware and [HubSpot](https://assistbpo.com/software/hubspot/) Calls and texts from the HubSpot record, logs the activity automatically and starts Aloware dialer lists or SMS from HubSpot workflows. - Aloware and [Salesforce](https://assistbpo.com/software/salesforce/) Dials Salesforce records from the Aloware app and writes the call, text and outcome back so pipeline reports match the conversation. - Aloware and [Pipedrive](https://assistbpo.com/software/pipedrive/) Pulls a dial list from a Pipedrive filter and logs calls, texts and notes against the deal they belong to. - Aloware and [Zoho CRM](https://assistbpo.com/software/zoho-crm/) Triggers dialer lists and SMS sequences from Zoho actions and records every touch on the contact for the owner to read. - Aloware and [Calendly](https://assistbpo.com/software/calendly/) Books meetings from live availability while the caller is still on the line and picks up reschedules without a second phone call. - Aloware and [Slack](https://assistbpo.com/software/slack/) Posts urgent calls, new texts and booked meetings to the channel your team watches, with the Aloware link and a one-line summary. ## Which Aloware admin tasks can you delegate? - Answer ring group calls in your company name - Reply to two-way texts from approved templates - Work Power Dialer lists during your hours - Set dispositions and write call notes in the CRM - Text back missed calls inside your callback window - Enroll and stop contacts in sequences as outcomes change - Book meetings into the owner's calendar - Record STOP requests and suppress the number everywhere - Scrub lists against do-not-call records before dialing - Keep IVR menus, hours and holiday routing accurate - Report numbers carriers start flagging to your admin - Send the daily call, text and meeting figures ## Roles that work in Aloware Sales & lead gen ### Sales development representative Dedicated SDR - Research instincts: finds the right person and a reason to reach out - Persuasive, concise writing for cold email and LinkedIn - Confident phone presence with quick objection handling Works in Hire a remote sales development representative [Sales development representative](https://assistbpo.com/roles/sales-development-representative/) Customer support ### Customer service representative Dedicated customer service representative - Patient, clear phone manner with de-escalation habits - Plain written English for email and ticket replies - Fast navigation of order, billing and account systems Works in Hire a remote customer service representative [Customer service representative](https://assistbpo.com/roles/customer-service-representative/) ## Services delivered in Aloware - [Inbound lead response service](https://assistbpo.com/services/inbound-lead-response/) - [Sales follow up services](https://assistbpo.com/services/sales-follow-up/) - [CRM management services](https://assistbpo.com/services/crm-management/) - [Appointment setting services](https://assistbpo.com/services/appointment-setting/) ## Other contact center and dialer tools we work in - [CloudTalk](https://assistbpo.com/software/cloudtalk/) - [Convoso](https://assistbpo.com/software/convoso/) - [Five9](https://assistbpo.com/software/five9/) - [Genesys Cloud](https://assistbpo.com/software/genesys/) - [JustCall](https://assistbpo.com/software/justcall/) - [Kixie](https://assistbpo.com/software/kixie/) - [All tools](https://assistbpo.com/software/) ## Frequently asked questions ### What does an Aloware virtual assistant do during the day? They sign in to your Aloware seat with the CRM open beside it, join the ring groups you assigned and answer in your company name. Between calls they clear the text inbox, reply from approved templates, work the Power Dialer list you approved for that day and write the disposition and note on the record while the call is fresh. Missed calls get a text back inside your window. Meetings go into the owner's calendar during the call. The shift ends with the inbox clear and the day's figures sent. ### Do you have Aloware certified assistants? Aloware does not run a certification for agents, and we do not claim one. Our phone and text staff train on Aloware before joining a client account: the app and its CRM panel, ring groups and routing, the Power Dialer and preview modes, dispositions, sequences, SMS rules and quiet hours, and what the AI agent hands off, then supervised calls scored by a team lead. AssistBPO holds no Aloware partner, reseller or affiliate status. The product name here only identifies the system your team already pays for. ### How much does an Aloware virtual assistant cost? Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. Outbound dialing, texting and appointment setting sit on the Sales & lead generation desk, priced per person for a block of monthly hours; inbound calls and the text inbox are staffed from the Front desk & phones, and support queues from the Customer support desk. Nothing is priced per call, per text or per booking. You supply the Aloware seat, the only license the assistant needs, and we add no markup to it. ### How do we add the assistant to our Aloware account? Your admin creates a user for them, assigns the ring groups, lines and dialer lists they should work and keeps settings such as numbers, 10DLC registration and billing with you. They sign in from a managed device with multi-factor authentication under their own login, so every call, text, disposition and recording appears in your reports against their name, and the CRM shows the same. Our staff are employed, background-checked and under NDA. Disable the user and access ends at once, with nothing else in your account touched. ### How do you keep calling and texting compliant? Lists are scrubbed against the national do-not-call registry where one exists and against your internal list before any session, and we contact only records you confirm you may lawfully contact. Texts go to people who gave lawful consent, under your registered A2P 10DLC brand and campaign, and stay inside quiet hours for the recipient's state. STOP is actioned immediately and the number is suppressed across every list and sequence. Calls follow the same hours rules, the assistant names your company first, and we do not take debt collection work for third parties. ### Does the assistant work alongside our AI voice agent? Yes, and that is usually the point of hiring one. The AI agent picks up out of hours, qualifies and books what it can, then hands the rest to a person. Your assistant takes those handoffs live during their shift, reads the transcript before speaking so the caller is not asked the same questions again, finishes the booking or the quote, and fixes any outcome the bot logged wrongly. They also review the previous night's AI conversations each morning and call back anything the bot left unresolved. Next step ## Your desk, staffed. Wherever you are. Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/). - A named assistant proposed within 72 hours - Employed, screened and managed staff, never freelancers - Your hours, your tools, your data --- Source: https://assistbpo.com/software/aloware/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt