---
title: "Posted, engaged and reported every week"
description: "Content calendars, posting, engagement and reporting across platforms. Dedicated assistant, your hours, backup included. Get a staffing plan."
url: https://assistbpo.com/services/social-media-virtual-assistant/
updated: 2026-09-21
publisher: AssistBPO (SS Support Network LLC)
language: en-US
---

# Posted, engaged and reported every week

AssistBPO's social media virtual assistant is a named, employed assistant who runs your content calendar, schedules posts, replies to comments and messages, and sends a weekly report, inside your accounts and in your hours. Built for small businesses, agencies and founders who post in bursts and then go quiet, with a trained backup so the calendar never stalls.

- Marketing & content
- Employed, screened, managed

[Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) In short

- One named assistant, a trained backup and a team lead on every account
- Calendar planned a week ahead, posts scheduled, comments answered daily
- Drafts are human-written with AI assistance and human editing, in your voice

## What is a social media virtual assistant?

A social media virtual assistant is a remote assistant who plans, drafts, schedules and monitors a business's social accounts on its behalf. The work covers the content calendar, captions and graphics, posting, replying to comments and direct messages, and a weekly performance report. At AssistBPO the assistant is an employee of the group working inside the client's own Meta, LinkedIn, TikTok and scheduling accounts, not a freelancer or an agency retainer.

Updated September 2026 · Reviewed by [Issabela Masters](https://assistbpo.com/team/issabela-masters/)

[The role behind it **Hire a remote social media manager** One named manager who learns your voice, plus a backup and a team lead](https://assistbpo.com/roles/social-media-manager/)
## Who is the social media assistant desk for?

**Local businesses and franchises**
: Salons, gyms, clinics and trades that need three to five posts a week, replies within the hour and the reviews tab watched.

**Coaches, consultants and founders**
: You record the ideas on a Monday voice note; the assistant turns them into a week of LinkedIn and Instagram posts for approval.

**Marketing agencies**
: White-label scheduling, community management and reporting across a book of client accounts, with one assistant per pod of accounts.

**E-commerce brands**
: Product drops, user-generated content collection, comment moderation and DM replies that hand orders to your support desk.

## What does the social media assistant service include?

These 12 tasks are what AssistBPO's social media assistant desk handles as standard for a marketing lead.

- Monthly content calendar mapped to your offers and events
- Caption drafts, human-written with AI assistance and edited to your voice
- Graphics and short video edits in Canva using your brand kit
- Scheduling across Instagram, Facebook, LinkedIn, TikTok, X and Pinterest
- Comment and direct-message replies within your reply window
- Hashtag, tag and location research refreshed monthly
- Community management: follows, saves, shares and mentions handled
- Review and mention monitoring with escalations to you
- User-generated content requests and permission tracking
- Repurposing long-form content into carousels, Reels and quotes
- Weekly performance report: reach, engagement, follows, clicks, leads
- Monthly QA scorecard on brand voice, accuracy and response times

## Deliverables and KPIs

AssistBPO reports 6 measures on the social media assistant desk: what lands on your desk, what we count, and how often you see the number.

| Deliverable | KPI we report | Cadence |
| --- | --- | --- |
| Posts published on schedule | Posts planned vs posted, per platform | Weekly |
| Comments and DMs answered | Median reply time within your window | Daily, in the end-of-day report |
| Content calendar approved | Calendar sent 7 days ahead | Weekly |
| Engagement growth | Engagement rate and follower change | Weekly report |
| Leads and clicks tracked | Link clicks and inbound DMs logged | Weekly |
| Voice and accuracy QA | Team lead score on a sample of posts and replies | Monthly |

KPIs are what we measure and report, agreed per engagement in the weekly review. Service-level commitments are set in your agreement, not on this page.

## How does the social media assistant desk work?

1. ### Match
A 20-minute discovery call on your platforms, posting cadence, voice and who approves what. Within 72 hours we propose a named social media assistant whose portfolio matches your industry and tone, plus a trained backup.
2. ### Onboard
You grant access through Meta Business Suite, LinkedIn Page roles and your scheduler, and share the brand kit. We build a voice guide with ten approved sample captions, a reply playbook for common comments and an escalation list. The first calendar goes to you for sign-off before anything is posted.
3. ### Daily rhythm
Start of day: inbox and comments cleared, scheduled posts checked, trending audio and topics noted. Through the day: replies, moderation, community engagement and next week's drafts. End of day: a report listing posts live, replies sent and anything waiting on your approval.
4. ### Weekly review
Twenty minutes with the team lead on the week's report: which posts moved reach, which replies became leads, what to test next. Next week's calendar is confirmed on the call. Monthly, a sample of captions and replies is scored on the QA scorecard.

## Hours, coverage and models

AssistBPO staffs the social media assistant desk on 3 models. US Eastern to Pacific, UK and Canadian business hours from the group's two offices; Australian Eastern shifts available on request. Weekend comment monitoring as an add-on.

- Dedicated social media assistant, 80 or 160 hours a month
- Shared marketing pod, 20 or 40 hours a month across social and email
- Launch block for a product drop or event season

See what is staffed in your zone on the [coverage clock](https://assistbpo.com/how-it-works/#coverage).

## Tools we work in

- [Canva](https://assistbpo.com/software/canva/)
- [ChatGPT](https://assistbpo.com/software/chatgpt/)
- [Notion](https://assistbpo.com/software/notion/)
- [Asana](https://assistbpo.com/software/asana/)
- [Trello](https://assistbpo.com/software/trello/)
- [Airtable](https://assistbpo.com/software/airtable/)
- [HubSpot](https://assistbpo.com/software/hubspot/)
- [Zapier](https://assistbpo.com/software/zapier/)
- [Slack](https://assistbpo.com/software/slack/)
- [Google Workspace](https://assistbpo.com/software/google-workspace/)

[See all 80 tools we work in](https://assistbpo.com/software/)

## What are the terms on the social media assistant desk?

The card, the contract terms and the social media assistant desk's own numbers, in one place.

| Specification | What you get |
| --- | --- |
| Essential, 10 hours a week | $400 a month, 40 hours |
| Focus, 20 hours a week | $800 a month, 80 hours |
| Dedicated, 40 hours a week | $1,600 a month, 160 hours |
| Managed Pod, three seats or more | From $4,800 a month |
| Evening, weekend or overnight cover | Tier rate plus 20 percent |
| Desk | [Marketing & content desk](https://assistbpo.com/services/desks/marketing-content/) |
| Standard schedule | Dedicated social media assistant, 80 or 160 hours a month |
| Coverage | US Eastern to Pacific, UK and Canadian business hours from the group's two offices; Australian Eastern shifts available on request. |
| Tools | 10 platforms, including Canva, ChatGPT, Notion |
| KPIs reported | 6 measures: daily, weekly, monthly |
| Setup fee | None |
| Minimum term | Month to month, no lock-in |
| Notice | 30 days, to stop or to change hours |
| If the fit is wrong | Trained backup covers the desk the same day, re-match at no charge |
| Continuity | One named assistant, one named backup, one team lead |
| Who does the work | Employed by SS Support Network LLC, never freelancers or contractors |

These are rate-card starting points. What you pay depends on the hours, the desk and the coverage window, which is what the staffing plan sets. Rates improve as you add assistants. Your staffing plan states the rate for the number of seats you need. [The rate card](https://assistbpo.com/pricing/) carries the other currencies, the add-ons and the six things that move a plan off it.

## How much does a social media assistant cost?

Plans start at $400 a month for 40 hours, at $10 an hour, and rates improve as you add assistants. Get a staffing plan within 1 business day.

### What moves the plan

1. Hours a week and whether the desk is dedicated or shared
2. Phones: live answering needs a receptionist profile and a backup
3. Coverage zone: business hours, after-hours, weekends or 24/7
4. Tools and access to set up
5. One person or a pod with a lead

### What the market publishes

Other providers' published ranges, by market, so you have something to hold this against. These are not AssistBPO prices.

| Market | Published range | Source |
| --- | --- | --- |
| United States | Virtual assistants average $19.45 an hour on PayScale (range $12 to $30) and $27.15 an hour on Indeed; a full-time in-house assistant costs $4,700 to $9,100 a month loaded | PayScale and Indeed via Wishup 2026 Industry Report; Marblism and Cherry Assistant cost guides, 2026 |
| Offshore managed | Managed offshore assistants typically $7 to $15 an hour, or $640 to $2,400 a month full time; part-time 20 hours a week $350 to $1,300 a month | Wishup, Cherry Assistant, Zedtreeo and VantaStaff cost guides, July to August 2026 |
| United Kingdom | UK-based VAs charge £25 to £45 an hour; Virtalent publishes about £28 an hour or £1,680 for 60 hours; offshore full-time staff £900 to £2,000 a month against £3,000 to £5,000 UK-based | Virtalent, SVA surveys and PayScale UK, 2026 |
| Australia | Offshore managed agencies publish A$8 to A$35 an hour; onshore VAs A$39.90 to A$65 an hour; agency retainers A$800 to A$3,000 a month | Virtual Coworker, DotVA and Smart Staffing published rates, June to August 2026 |

[Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [How we build a plan](https://assistbpo.com/pricing/)

## Social media assistant for your industry

- [Fitness, salons & spas](https://assistbpo.com/industries/fitness-salons/)
- [Coaches, consultants & creators](https://assistbpo.com/industries/coaches-consultants/)
- [Marketing agencies](https://assistbpo.com/industries/marketing-agencies/)
- [E-commerce brands](https://assistbpo.com/industries/ecommerce/)
- [Real estate agents & teams](https://assistbpo.com/industries/real-estate/)
- [Hospitality, restaurants & travel](https://assistbpo.com/industries/hospitality/)
- [Trades & home services](https://assistbpo.com/industries/trades-home-services/)
- [Nonprofits & churches](https://assistbpo.com/industries/nonprofits/)
- [All industries](https://assistbpo.com/industries/)

Every pod has its own social media assistant page as well, written around that sector's tasks, its KPI and the rules it works under.

- [Accounting & bookkeeping firms](https://assistbpo.com/industries/accounting-firms/social-media-virtual-assistant/)
- [Coaches, consultants & creators](https://assistbpo.com/industries/coaches-consultants/social-media-virtual-assistant/)
- [Construction & development](https://assistbpo.com/industries/construction/social-media-virtual-assistant/)
- [E-commerce brands](https://assistbpo.com/industries/ecommerce/social-media-virtual-assistant/)
- [Education & tutoring](https://assistbpo.com/industries/education/social-media-virtual-assistant/)
- [Financial advisors & wealth firms](https://assistbpo.com/industries/financial-advisors/social-media-virtual-assistant/)
- [Fitness, salons & spas](https://assistbpo.com/industries/fitness-salons/social-media-virtual-assistant/)
- [Home care & NEMT agencies](https://assistbpo.com/industries/home-care-nemt/social-media-virtual-assistant/)
- [Hospitality, restaurants & travel](https://assistbpo.com/industries/hospitality/social-media-virtual-assistant/)
- [Insurance agencies](https://assistbpo.com/industries/insurance/social-media-virtual-assistant/)
- [IT & MSPs](https://assistbpo.com/industries/it-msp/social-media-virtual-assistant/)
- [Law firms](https://assistbpo.com/industries/legal/social-media-virtual-assistant/)
- [Marketing agencies](https://assistbpo.com/industries/marketing-agencies/social-media-virtual-assistant/)
- [Medical & dental practices](https://assistbpo.com/industries/medical-practices/social-media-virtual-assistant/)
- [Mortgage brokers & lenders](https://assistbpo.com/industries/mortgage/social-media-virtual-assistant/)
- [Nonprofits & churches](https://assistbpo.com/industries/nonprofits/social-media-virtual-assistant/)
- [Property management companies](https://assistbpo.com/industries/property-management/social-media-virtual-assistant/)
- [Real estate agents & teams](https://assistbpo.com/industries/real-estate/social-media-virtual-assistant/)
- [Recruiting & staffing agencies](https://assistbpo.com/industries/recruiting-agencies/social-media-virtual-assistant/)
- [SaaS & startups](https://assistbpo.com/industries/saas-startups/social-media-virtual-assistant/)
- [Trades & home services](https://assistbpo.com/industries/trades-home-services/social-media-virtual-assistant/)
- [Transportation & logistics](https://assistbpo.com/industries/transportation-logistics/social-media-virtual-assistant/)

## Security and compliance

1. Background-checked, employed assistants under NDA; never freelancers
2. Access through your own Meta Business Suite, LinkedIn and scheduler roles, revocable by you at any time
3. MFA on every login and managed devices with no local storage of brand files or customer messages
4. Ad spend and payment methods stay in your billing settings; the assistant never adds a card
5. Approval rules you set: nothing goes live without sign-off until you switch to pre-approved posting

Full control list on the [security page](https://assistbpo.com/security/) and country rules for calls, texts and email on the [compliance page](https://assistbpo.com/compliance/). Certifications are listed only when held.

## Country rules for this service

AssistBPO makes outbound calls, texts and emails only with lawful consent and do-not-call scrubbing. Assistants never take card numbers. [Country rules](https://assistbpo.com/compliance/).

- US: FTC Endorsement Guides require clear disclosure on paid or gifted posts
- UK: ASA and CAP Code rules on labeling ads and influencer content
- Canada and Australia: Competition Bureau and ACCC guidance on disclosing paid promotion

## Frequently asked questions

### How much does a social media virtual assistant cost?

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For orientation, PayScale puts the average US virtual assistant at $19.45 an hour and Indeed at $27.15, while managed offshore assistants run $640 to $2,400 a month full time (Wishup, Cherry Assistant and Zedtreeo cost guides, 2026). A dedicated AssistBPO assistant is priced per person for a block of hours, so a launch month with 40 extra posts does not change the bill.

### Will the posts sound like us?

Yes. Onboarding starts with a voice guide built from your best-performing posts, your banned phrases and ten sample captions you approve. Drafts are human-written with AI assistance and human editing, then checked against the guide before they reach you. For the first month every post goes to you for approval; most clients move to pre-approved posting once the voice is locked in.

### Which platforms do you cover?

Instagram, Facebook, LinkedIn (personal and company pages), TikTok, X, Pinterest, YouTube community posts and Google Business Profile updates. Scheduling runs through your existing tool or Meta Business Suite. We can also manage a Facebook group or LinkedIn newsletter. Platform choice is set at onboarding and reviewed at the weekly review when a channel stops earning its slot.

### Do you reply to comments and messages?

Yes, within a reply window you set, usually the same business day. The assistant works from a reply playbook covering pricing questions, complaints, spam and job enquiries, and escalates anything sensitive to you by Slack or email. Complaints that need a refund or order lookup are handed to your support desk with the thread attached.

### Do you use AI to write captions?

AI tools help with first drafts, hook ideas and hashtag lists, and a person rewrites, fact-checks and edits every caption before it is scheduled. Nothing is posted straight from a generator. Your product claims, prices and dates are checked against the source you give us, and the team lead scores a sample of posts each month for voice and accuracy.

### Can the assistant make the graphics and videos too?

Yes, for Canva-level work: carousels, quote cards, story frames, simple Reels edits with captions and your brand kit. If you need motion graphics, illustration or long-form video, we pair the social assistant with a designer or editor from the same desk rather than stretching one person across three crafts.

### What does the weekly report include?

Reach, impressions, engagement rate, follower change, link clicks, inbound DMs and leads by platform, plus the three posts that performed best and why, and what we plan to test next week. It arrives every Monday as a one-page summary with a link to the full dashboard. The same numbers drive the 20-minute weekly review with the team lead.

### Who owns the accounts and the content?

You do. All accounts stay in your name, access is granted through your own admin roles and can be removed in a click, and every caption, graphic and video file is stored in your drive. If you ever pause the service, the calendar, the voice guide and the reply playbook stay with you.

Still deciding

A 20-minute call with someone who runs social media assistant every day. No sales script, and you keep the notes.

[Book a 20-minute call](https://assistbpo.com/book-a-call/) [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) Next step

## Your desk, staffed. Wherever you are.

Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.

[Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/).

- A named assistant proposed within 72 hours
- Employed, screened and managed staff, never freelancers
- Your hours, your tools, your data

---

Source: https://assistbpo.com/services/social-media-virtual-assistant/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt