---
title: "Orders fulfilled, tracked and resolved"
description: "Order processing outsourcing with employed staff who coordinate fulfillment, push tracking updates and clear exceptions daily. Request a plan."
url: https://assistbpo.com/services/order-processing/
updated: 2026-09-21
publisher: AssistBPO (SS Support Network LLC)
language: en-US
---

# Orders fulfilled, tracked and resolved

AssistBPO's order processing outsourcing gives your store a named specialist who reviews every order, pushes it to your warehouse or 3PL, sends tracking, handles address changes, holds and exceptions, and reconciles what shipped, in your hours. One person with a trained backup and a team lead keeps the order queue at zero at the end of every day.

- E-commerce & ops
- Employed, screened, managed

[Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) In short

- Every order checked, released, tracked and reconciled the same business day
- Exceptions handled: address fixes, fraud flags, backorders, split shipments, carrier issues
- Works inside your Shopify, marketplace and warehouse systems; no new software needed

## What is order processing outsourcing?

Order processing outsourcing is handing the daily administration of customer orders to a managed remote team: checking new orders for errors and fraud signals, releasing them to a warehouse, 3PL or supplier, sending confirmations and tracking, handling changes, holds, backorders and failed deliveries, and reconciling orders against shipments and payments. At AssistBPO the work is done by an employed specialist inside the client's own store, marketplace and fulfillment systems.

Updated September 2026 · Reviewed by [Issabela Masters](https://assistbpo.com/team/issabela-masters/)

[The role behind it **Hire a remote order processing specialist** One named specialist who works the order queue every day, plus a backup and a team lead](https://assistbpo.com/roles/order-processing-specialist/)
## Who is the order processing desk for?

**Shopify and WooCommerce brands**
: Orders reviewed and released to your 3PL every morning, exceptions cleared by lunch, tracking out before customers ask.

**Marketplace sellers**
: Amazon FBM, eBay, Etsy and Walmart orders shipped within each platform's handling window, with late-shipment and cancellation rates protected.

**B2B and wholesale sellers**
: Purchase orders keyed into your system, stock confirmed, pro-forma invoices sent and dispatch coordinated with your warehouse.

**Subscription and pre-order businesses**
: Renewals, failed payments, pre-order releases and split shipments managed on a schedule with customers kept informed.

## What does the order processing service include?

These 12 tasks are what AssistBPO's order processing desk handles as standard for an e-commerce operator.

- New-order review: address validation, duplicate and fraud checks
- Order release to warehouse, 3PL, dropship supplier or in-house team
- Pick, pack and ship coordination with carrier selection to your rules
- Tracking numbers sent and order status updated on every channel
- Address changes, cancellations and edits before dispatch
- Backorder, pre-order and split-shipment handling with customer updates
- Failed delivery, lost parcel and damage claims filed with carriers
- Marketplace handling-time and late-shipment monitoring
- Wholesale purchase orders keyed, confirmed and invoiced
- Daily reconciliation of orders, shipments and payment captures
- Exception log with reasons and fixes for the weekly review
- Monthly QA scorecard on accuracy, timeliness and customer updates

## Deliverables and KPIs

AssistBPO reports 6 measures on the order processing desk: what lands on your desk, what we count, and how often you see the number.

| Deliverable | KPI we report | Cadence |
| --- | --- | --- |
| Orders released | Orders processed within your cut-off, queue at zero | Daily, in the end-of-day report |
| Tracking sent | Share of orders with tracking within 24 hours of dispatch | Daily |
| Exceptions resolved | Open exceptions aged over one business day | Daily |
| Marketplace health | Late-shipment and cancellation rates within platform targets | Weekly |
| Reconciliation | Orders matched to shipments and captures, variances listed | Daily |
| Accuracy QA | Team lead audit of a sample of orders and messages | Monthly |

KPIs are what we measure and report, agreed per engagement in the weekly review. Service-level commitments are set in your agreement, not on this page.

## How does the order processing desk work?

1. ### Match
A 20-minute discovery call on your channels, daily order volume, fulfillment model and cut-off times. Within 72 hours we propose a named order specialist with experience in your store platform and 3PL or warehouse system, plus a trained backup.
2. ### Onboard
You grant staff access in your store, marketplaces, WMS or 3PL portal and carrier accounts. We document the order flow, cut-offs, fraud rules, carrier rules and who approves refunds and reships, and build the exception playbook. The first three days run with the specialist shadowing your current process before taking the queue.
3. ### Daily rhythm
The specialist opens before your cut-off, reviews and releases new orders, chases the warehouse on anything not picked, sends tracking, clears exceptions and updates customers. The end-of-day report lists orders released, shipped, held and why, and the exceptions waiting on you.
4. ### Weekly review
Twenty minutes with the team lead: volume, processing time, exception causes, carrier issues and marketplace metrics, with fixes agreed for next week. Monthly, the team lead audits a sample of orders and customer updates on the QA scorecard.

## Hours, coverage and models

AssistBPO staffs the order processing desk on 3 models. US Eastern to Pacific, UK and Canadian business hours from the group's two offices; Australian Eastern shifts available on request. Early shifts to hit morning warehouse cut-offs are standard.

- Dedicated order specialist, 80 or 160 hours a month
- Shared e-commerce pod, 20 or 40 hours a month for low daily volumes
- Peak-season pod with a lead for Q4, sales and launches

See what is staffed in your zone on the [coverage clock](https://assistbpo.com/how-it-works/#coverage).

## Tools we work in

- [Shopify](https://assistbpo.com/software/shopify/)
- [WooCommerce](https://assistbpo.com/software/woocommerce/)
- [Amazon Seller Central](https://assistbpo.com/software/amazon-seller-central/)
- [eBay](https://assistbpo.com/software/ebay/)
- [Etsy](https://assistbpo.com/software/etsy/)
- [Gorgias](https://assistbpo.com/software/gorgias/)
- [Zendesk](https://assistbpo.com/software/zendesk/)
- [Google Workspace](https://assistbpo.com/software/google-workspace/)
- [Slack](https://assistbpo.com/software/slack/)
- [Zapier](https://assistbpo.com/software/zapier/)

[See all 80 tools we work in](https://assistbpo.com/software/)

## What are the terms on the order processing desk?

The card, the contract terms and the order processing desk's own numbers, in one place.

| Specification | What you get |
| --- | --- |
| Essential, 10 hours a week | $400 a month, 40 hours |
| Focus, 20 hours a week | $800 a month, 80 hours |
| Dedicated, 40 hours a week | $1,600 a month, 160 hours |
| Managed Pod, three seats or more | From $4,800 a month |
| Desk | [E-commerce & operations desk](https://assistbpo.com/services/desks/ecommerce-operations/) |
| Standard schedule | Dedicated order specialist, 80 or 160 hours a month |
| Coverage | US Eastern to Pacific, UK and Canadian business hours from the group's two offices; Australian Eastern shifts available on request. |
| Tools | 10 platforms, including Shopify, WooCommerce, Amazon Seller Central |
| KPIs reported | 6 measures: daily, weekly, monthly |
| Setup fee | None |
| Minimum term | Month to month, no lock-in |
| Notice | 30 days, to stop or to change hours |
| If the fit is wrong | Trained backup covers the desk the same day, re-match at no charge |
| Continuity | One named assistant, one named backup, one team lead |
| Who does the work | Employed by SS Support Network LLC, never freelancers or contractors |

These are rate-card starting points. What you pay depends on the hours, the desk and the coverage window, which is what the staffing plan sets. Rates improve as you add assistants. Your staffing plan states the rate for the number of seats you need. [The rate card](https://assistbpo.com/pricing/) carries the other currencies, the add-ons and the six things that move a plan off it.

## How much does order processing cost?

Plans start at $400 a month for 40 hours, at $10 an hour, and rates improve as you add assistants. Get a staffing plan within 1 business day.

### What moves the plan

1. Hours a week and whether the desk is dedicated or shared
2. Phones: live answering needs a receptionist profile and a backup
3. Coverage zone: business hours, after-hours, weekends or 24/7
4. Tools and access to set up
5. One person or a pod with a lead

### What the market publishes

Other providers' published ranges, by market, so you have something to hold this against. These are not AssistBPO prices.

| Market | Published range | Source |
| --- | --- | --- |
| United States | Managed offshore assistants typically $7 to $15 an hour; full-time $640 to $2,400 a month; part-time 20 hours a week $350 to $1,300 a month | Wishup, Cherry Assistant, Zedtreeo and VantaStaff cost guides, July to August 2026 |
| United States | In-house assistants cost $4,700 to $9,100 a month loaded; Indeed lists virtual assistants at $27.15 an hour | Indeed via Wishup 2026; Marblism and Cherry Assistant, 2026 |
| United Kingdom | UK-based VAs £25 to £45 an hour; PayScale employed average £15.33; offshore full-time £900 to £2,000 a month | PayScale UK, Time etc and Outsource Accelerator, 2026 |
| Canada | Canada-based assistants C$25 to C$60 an hour; managed offshore plans US$699 to US$899 a month | Virtual Gurus and VantaStaff published pricing, 2026 |

[Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [How we build a plan](https://assistbpo.com/pricing/)

Proof

## Case study

One engagement on this desk, anonymized. Numbers appear only once the owner has verified them.

[All case studies](https://assistbpo.com/case-studies/) Peak season handled without a backlog

Case study
### [E-commerce Brand Survives Peak Season Support](https://assistbpo.com/case-studies/ecommerce-support-peak/)

A direct-to-consumer brand selling on Shopify did most of its year in six weeks. The rest of the year two people cleared the queue comfortably. In peak season the same two people were answering chat, email, Instagram messages and returns at once, first response times stretched into days, and shipping-delay questions arrived faster than anyone could answer them. Temporary hires had never worked out, because training finished about the time the season did. AssistBPO built a peak-season pod on the support desk: named agents with a team lead, trained in October, live from the start of November and stood down in January. The pod worked inside the brand's own Gorgias help desk using macros written with the in-house team. Tickets were tagged by reason so the operations team could see which problems were worth fixing at the source.

Consumer e-commerce
## Order processing for your industry

- [E-commerce brands](https://assistbpo.com/industries/ecommerce/)
- [Transportation & logistics](https://assistbpo.com/industries/transportation-logistics/)
- [Hospitality, restaurants & travel](https://assistbpo.com/industries/hospitality/)
- [Construction & development](https://assistbpo.com/industries/construction/)
- [Education & tutoring](https://assistbpo.com/industries/education/)
- [Fitness, salons & spas](https://assistbpo.com/industries/fitness-salons/)
- [All industries](https://assistbpo.com/industries/)

## Security and compliance

1. Background-checked, employed specialists under NDA; never freelancers
2. Access through staff accounts you create in your store, marketplace and 3PL systems, with MFA and least privilege
3. Full card numbers are never visible; payment captures and refunds happen inside your gateway within limits you set
4. Customer addresses and order data stay in your systems, never exported to personal devices
5. Every held, edited or canceled order is logged with reason and time for audit

Full control list on the [security page](https://assistbpo.com/security/) and country rules for calls, texts and email on the [compliance page](https://assistbpo.com/compliance/). Certifications are listed only when held.

## Country rules for this service

AssistBPO makes outbound calls, texts and emails only with lawful consent and do-not-call scrubbing. Assistants never take card numbers. [Country rules](https://assistbpo.com/compliance/).

- US: FTC Mail Order Rule on shipping within the stated time and notifying delays
- UK and Australia: Consumer Contracts Regulations and Australian Consumer Law on delivery times and cancellations
- Payments: PCI DSS; full card numbers are never seen or stored by our staff

## Frequently asked questions

### How much does order processing outsourcing cost?

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For orientation, managed offshore assistants run $640 to $2,400 a month full time, while an in-house hire costs $4,700 to $9,100 a month loaded in the US (Wishup, Cherry Assistant and Zedtreeo cost guides, 2026). AssistBPO prices a dedicated specialist per person for a block of hours, with a peak-season pod added for the weeks you need it.

### Do you physically ship the orders?

No. We are the people who run the process; your warehouse, 3PL, supplier or in-house team does the picking and packing. The specialist reviews and releases orders, coordinates with the fulfillment provider, sends tracking, handles exceptions and reconciles what shipped. If you are choosing a 3PL, we can help compare and onboard one.

### Which systems do you work in?

Shopify, WooCommerce, BigCommerce, Amazon Seller Central, eBay, Etsy and Walmart for orders; ShipStation, ShipBob, Cin7, Linnworks, Veeqo and 3PL portals for fulfillment; Gorgias, Zendesk or your inbox for customer updates. The specialist works inside your accounts under staff permissions you control.

### How do you handle fraud and risky orders?

To rules you set at onboarding: platform risk scores, mismatched billing and shipping, unusual quantities, high-value first orders and flagged countries. Risky orders are held, the customer is contacted where appropriate, and the case goes to you in the end-of-day report for a decision. The specialist never releases a held order without your rule or your approval.

### What happens with lost or damaged parcels?

The specialist files the claim with the carrier or 3PL, gives the customer an honest update, arranges a reship or refund within the limits you set, and tracks the claim to payout. Repeat problems by carrier, route or product are flagged in the weekly review so the cause gets fixed.

### Can you protect our Amazon and eBay account metrics?

Yes. The specialist works to each marketplace's handling window, confirms shipments with valid tracking, keeps cancellations and late shipments inside the thresholds and answers order-related messages within the platform's response window. Metrics are checked daily and reported weekly.

### How do you cope with peak season?

By adding trained backup specialists into a pod under one lead for the weeks you need, briefed on your playbook in advance. Cut-offs, carrier deadlines and returns rules for the season are agreed in October for Q4. The case study on a peak-season support desk shows the same model applied to tickets.

### Do you handle wholesale and B2B orders too?

Yes. Purchase orders arriving by email, portal or EDI are keyed into your system, stock is confirmed, pro-forma invoices and order confirmations are sent, dispatch is coordinated and the invoice is raised in QuickBooks or Xero if you want that in scope. Payment terms and credit checks stay with you.

Still deciding

A 20-minute call with someone who runs order processing every day. No sales script, and you keep the notes.

[Book a 20-minute call](https://assistbpo.com/book-a-call/) [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) Next step

## Your desk, staffed. Wherever you are.

Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.

[Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/).

- A named assistant proposed within 72 hours
- Employed, screened and managed staff, never freelancers
- Your hours, your tools, your data

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Source: https://assistbpo.com/services/order-processing/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt