---
title: "Eleven desks. One dedicated team."
description: "110 remote services across eleven desks: executive and admin, front desk and phones, customer support, sales, marketing, e-commerce. Talk to our team."
url: https://assistbpo.com/services/
updated: 2026-09-20
publisher: AssistBPO (SS Support Network LLC)
language: en-US
---

# Eleven desks. One dedicated team.

Services

AssistBPO is a virtual assistant company whose services cover 88 roles across eleven desks. Executive and admin, front desk and phones, customer support, sales and lead generation, marketing and content, e-commerce operations, data and back office, plus after-hours, dispatch, clinic front desk and 24/7 pods.

Every desk is staffed by a named, employed assistant in your hours, with a backup and a team lead.

Updated September 2026

## What services do virtual assistants offer?

Seven functional desks own the work. Open a desk for its weekly rhythm, KPIs and FAQ, or go straight to the service page you came for.

1. ### [Executive & admin desk](https://assistbpo.com/services/desks/executive-admin/)
Inbox, calendar, travel, documents and research handled by a named assistant in your hours.
15 services

- [Calendar management](https://assistbpo.com/services/calendar-management/)
- [Document preparation](https://assistbpo.com/services/document-preparation/)
- [Email management](https://assistbpo.com/services/email-management/)
- [Executive assistant](https://assistbpo.com/services/executive-assistant/)
- [Operations assistant](https://assistbpo.com/services/operations-assistant/)
- [Presentation design](https://assistbpo.com/services/presentation-design/)
- [Procurement assistant](https://assistbpo.com/services/procurement-assistant/)
- [Recruiting coordinator](https://assistbpo.com/services/recruiting-coordinator/)
- [Research assistant](https://assistbpo.com/services/research-assistant/)
- [Travel coordination](https://assistbpo.com/services/travel-coordination/)
- [Virtual assistant](https://assistbpo.com/services/virtual-assistant/)
- [Meeting notes](https://assistbpo.com/services/meeting-notes/)
- [Office manager](https://assistbpo.com/services/virtual-office-manager/)
- [Personal assistant](https://assistbpo.com/services/personal-assistant/)
- [Project coordinator](https://assistbpo.com/services/project-coordinator/)
2. ### [Front desk & phones](https://assistbpo.com/services/desks/front-desk-phones/)
Live answering in your name, appointment booking, intake and after-hours coverage.
15 services

- [After-hours answering](https://assistbpo.com/services/after-hours-answering/)
- [Reminder calls](https://assistbpo.com/services/reminder-calls/)
- [Appointment scheduling](https://assistbpo.com/services/appointment-scheduling/)
- [Bilingual answering](https://assistbpo.com/services/bilingual-answering/)
- [Client intake](https://assistbpo.com/services/client-intake/)
- [Survey calls](https://assistbpo.com/services/survey-calls/)
- [Dental front desk](https://assistbpo.com/services/dental-front-desk/)
- [Dispatch desk](https://assistbpo.com/services/dispatch-desk/)
- [Emergency line](https://assistbpo.com/services/emergency-line/)
- [Law firm reception](https://assistbpo.com/services/law-firm-reception/)
- [Order taking](https://assistbpo.com/services/order-taking/)
- [Help desk](https://assistbpo.com/services/help-desk/)
- [Overflow call handling](https://assistbpo.com/services/overflow-call-handling/)
- [Phone answering](https://assistbpo.com/services/phone-answering/)
- [Virtual receptionist](https://assistbpo.com/services/virtual-receptionist/)
3. ### [Customer support desk](https://assistbpo.com/services/desks/customer-support/)
Email, chat, ticket and social care from agents who learn your product and your voice.
12 services

- [24/7 support pod](https://assistbpo.com/services/24-7-support/)
- [Billing support](https://assistbpo.com/services/billing-support/)
- [Community moderation](https://assistbpo.com/services/community-moderation/)
- [Customer onboarding](https://assistbpo.com/services/customer-onboarding/)
- [Customer success assistant](https://assistbpo.com/services/customer-success-assistant/)
- [Customer support](https://assistbpo.com/services/customer-support-outsourcing/)
- [E-commerce customer service](https://assistbpo.com/services/ecommerce-customer-service/)
- [Email support](https://assistbpo.com/services/email-support/)
- [Live chat support](https://assistbpo.com/services/live-chat-support/)
- [Review management](https://assistbpo.com/services/review-management/)
- [Social customer service](https://assistbpo.com/services/social-media-customer-service/)
- [Technical support](https://assistbpo.com/services/technical-support/)
4. ### [Sales & lead generation desk](https://assistbpo.com/services/desks/sales-lead-generation/)
Appointment setting, lead lists, CRM hygiene and follow-up, always with lawful consent and DNC scrubbing.
12 services

- [Appointment setting](https://assistbpo.com/services/appointment-setting/)
- [Outbound calling](https://assistbpo.com/services/cold-calling/)
- [CRM management](https://assistbpo.com/services/crm-management/)
- [Event coordination](https://assistbpo.com/services/event-coordination/)
- [Inbound lead response](https://assistbpo.com/services/inbound-lead-response/)
- [Lead generation](https://assistbpo.com/services/lead-generation/)
- [LinkedIn outreach](https://assistbpo.com/services/linkedin-outreach/)
- [Proposal preparation](https://assistbpo.com/services/proposal-preparation/)
- [Real estate ISA](https://assistbpo.com/services/real-estate-isa/)
- [Sales admin](https://assistbpo.com/services/sales-admin/)
- [Sales follow-up](https://assistbpo.com/services/sales-follow-up/)
- [Conference outreach](https://assistbpo.com/services/conference-outreach/)
5. ### [Marketing & content desk](https://assistbpo.com/services/desks/marketing-content/)
Social, email, content, design, video and reporting run on a weekly calendar.
12 services

- [Content writing](https://assistbpo.com/services/content-writing/)
- [Email marketing](https://assistbpo.com/services/email-marketing/)
- [Graphic design](https://assistbpo.com/services/graphic-design/)
- [Influencer outreach](https://assistbpo.com/services/influencer-outreach/)
- [Marketing analytics](https://assistbpo.com/services/marketing-analytics/)
- [Marketing coordinator](https://assistbpo.com/services/marketing-coordinator/)
- [Podcast support](https://assistbpo.com/services/podcast-support/)
- [Ads assistant](https://assistbpo.com/services/ads-assistant/)
- [SEO assistant](https://assistbpo.com/services/seo-assistant/)
- [Social media assistant](https://assistbpo.com/services/social-media-virtual-assistant/)
- [Video editing](https://assistbpo.com/services/video-editing/)
- [Website updates](https://assistbpo.com/services/website-updates/)
6. ### [E-commerce & operations desk](https://assistbpo.com/services/desks/ecommerce-operations/)
Listings, orders, inventory, marketplaces, suppliers and returns kept moving every day.
10 services

- [Amazon assistant](https://assistbpo.com/services/amazon-virtual-assistant/)
- [Competitor monitoring](https://assistbpo.com/services/competitor-monitoring/)
- [Dropshipping operations](https://assistbpo.com/services/dropshipping-operations/)
- [Marketplace messaging](https://assistbpo.com/services/marketplace-messaging/)
- [Inventory tracking](https://assistbpo.com/services/inventory-tracking/)
- [Order processing](https://assistbpo.com/services/order-processing/)
- [Product listing](https://assistbpo.com/services/product-listing/)
- [Returns processing](https://assistbpo.com/services/returns-processing/)
- [Shopify assistant](https://assistbpo.com/services/shopify-virtual-assistant/)
- [Supplier communication](https://assistbpo.com/services/supplier-communication/)
7. ### [Data & back-office desk](https://assistbpo.com/services/desks/data-back-office/)
Data entry, cleansing, transcription, research, spreadsheets, filing and HR admin done accurately.
12 services

- [Bookkeeping assistant](https://assistbpo.com/services/bookkeeping-assistant/)
- [CRM migration](https://assistbpo.com/services/crm-migration/)
- [Data cleansing](https://assistbpo.com/services/data-cleansing/)
- [Data entry](https://assistbpo.com/services/data-entry/)
- [Document management](https://assistbpo.com/services/document-management/)
- [Spreadsheets and reporting](https://assistbpo.com/services/spreadsheet-reporting/)
- [Forms processing](https://assistbpo.com/services/forms-processing/)
- [HR admin](https://assistbpo.com/services/hr-admin/)
- [Notion and Airtable admin](https://assistbpo.com/services/notion-airtable-admin/)
- [Compliance admin](https://assistbpo.com/services/compliance-admin/)
- [Transcription](https://assistbpo.com/services/transcription/)
- [Web research](https://assistbpo.com/services/web-research/)

### Four coverage desks

These cover the hours and the jobs the seven desks above do not: evenings and weekends, dispatch, a clinic front desk and a follow-the-sun pod.

- [**After-hours** Evenings, weekends and holidays answered by a person, with escalation trees for what cannot wait.](https://assistbpo.com/services/after-hours-answering/)
- [**Dispatch** Jobs and drivers dispatched, ETAs confirmed, exceptions handled, with TransportBPO for fleets.](https://assistbpo.com/services/dispatch-desk/)
- [**Clinic front desk** Scheduling, recalls and eligibility checks by HIPAA-trained staff, with SS Support Network.](https://assistbpo.com/services/dental-front-desk/)
- [**24/7 pod** Follow-the-sun coverage from a pod of agents and a lead, without hiring three shifts.](https://assistbpo.com/services/24-7-support/)

## Five ways to work with us

Dedicated for steady daily work, shared for spiky volumes, a pod for a whole function, a project for a backlog, and 24/7 coverage on top of any of them. Plans depend on hours, desks and coverage.

| Model | How it is counted | What it is | Who it suits |
| --- | --- | --- | --- |
| Dedicated assistant | Full-time 160 hours or part-time 80 hours a month | One named person in your hours, plus a trained backup and a team lead. | Founders, executives, front desks and support queues with steady daily work. |
| Shared desk | Per minute, per call or per ticket | A pooled front-desk or support desk for lower or spiky volumes. | Overflow calls, after-hours cover, seasonal ticket peaks. |
| Team pod | 3 to 10 assistants plus a lead | A whole function staffed and managed as one team, with a lead who reports to you. | Support teams, sales desks, e-commerce operations, industry pods. |
| Project | Fixed scope and dates | A defined piece of work such as a CRM migration, a data cleanse or a catalog build. | Backlogs and one-off builds. |
| 24/7 coverage add-on | Follow-the-sun shifts | Evenings, weekends and overnight coverage layered on any model. | Phones and support that cannot close. |

[Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) Model names are confirmed in your plan.

Coverage

## Can an assistant work in your time zone?

Shifts run from the group's two offices. Pick your zone to see each shift in your local time and what is staffed right now.

Your zone - **US Eastern shift** Checking 8am to 8pm ET, Monday to Friday
- **US Pacific shift** Checking 8am to 6pm PT, Monday to Friday
- **UK shift** Checking 8am to 6pm UK time, Monday to Friday
- **Australian Eastern shift** Checking 9am to 5pm AEST; extended AEST cover available on request
- **After-hours desk** Checking Evenings, weekends and holidays as an add-on; 24/7 pod on request

Bilingual and extended AEST coverage are available on request and confirmed in your staffing plan.

## Frequently asked questions

### Which service should I start with?

Start with the desk that costs you the most when it slips: missed calls for a practice or a trade, the inbox for a founder, the ticket queue for a store. The staffing plan form asks what is overloaded first, and the 20-minute call maps it to one or two services before we propose an assistant.

### Can one assistant cover several services?

Yes, within a desk. A front-desk receptionist also handles admin between calls; an executive assistant runs inbox, calendar, travel and research. Across desks with different skills, a pod with a lead is usually the better fit, and the plan says which.

### Do you offer these services in the UK, Canada and Australia?

Yes. The country hubs list the services with local hours, vocabulary and rules: telephone answering and diary management in the UK, bilingual answering on request in Canada, AEST shifts for Australia. Pages exist for the fifteen most-requested services per country.

### What is not on the list?

On-site staff, licensed advice (legal, medical, financial, tax), third-party debt collection, signing or filing where a license is required, and handling card data outside your own payment portal. Bookkeeping and billing are delivered with our sister brand LedgerBPO.

### How are services priced?

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. Dedicated assistants are priced per person for a block of hours; shared desks per call or ticket; pods per team. The pricing page explains what moves a plan and links to sourced market benchmarks.

Next step

## Your desk, staffed. Wherever you are.

Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.

[Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/).

- A named assistant proposed within 72 hours
- Employed, screened and managed staff, never freelancers
- Your hours, your tools, your data

---

Source: https://assistbpo.com/services/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt