--- title: "Virtual assistant services Philadelphia, in local hours" description: "Dedicated remote assistants, receptionists and support agents for Philadelphia businesses, working local hours. See local calling rules and coverage hours." url: https://assistbpo.com/locations/us/philadelphia/ updated: 2026-09-20 publisher: AssistBPO (SS Support Network LLC) language: en-US --- # Virtual assistant services Philadelphia, in local hours ## What do Philadelphia businesses use a virtual assistant for? Philadelphia calls itself an eds-and-meds town for a reason. The universities and academic medical centers in University City and Center City employ a large share of the region, and around them sit hundreds of independent practices, a cell and gene therapy cluster that has grown fast in the last few years, law firms along Market Street, a real estate market stretching to the Main Line and Bucks County, and a dense nonprofit and foundation community. The working day is Eastern Time, with clinics opening by 7:30am and firms running past 6pm. Philadelphia buyers ask for medical schedulers who can absorb hospital-affiliated volume, admissions and student services help for schools and colleges, receptionists and intake for law firms, executive assistants for biotech founders on investor calendars, and donor admin for nonprofits. They also expect Pennsylvania's all-party recording rule and the state's telemarketing law to be handled without reminders. We provide that from remote desks working Philadelphia hours. Updated September 2026 **Time zone** : Eastern Time **Plans quoted in** : USD **Page covers** : City and metro, in Pennsylvania **Offices** : None in Philadelphia. Staffed from the group's two offices. ## Which hours does a virtual assistant in Philadelphia cover? AssistBPO staffs Philadelphia hours from the group's offices. There is no local office here. --:-- right now in Philadelphia Eastern Time - **Eastern Time (Philadelphia)**Philadelphia desks run 7am to 7pm Eastern, covering a University City clinic's first appointment and a Center City firm's end-of-day client calls. - **Evenings and weekends**The after-hours desk carries 7pm to 7am Eastern and weekends, which for Philadelphia clients means on-call practice lines, weekend Main Line showings and late admissions inquiries in season. - **Second office in Pakistan**Our second office in Pakistan is 9 to 10 hours ahead of Philadelphia, so its daytime team covers the overnight here and staffs the Australian Eastern shift for clients who request it. Coverage ## Staffed now, in Philadelphia time Shifts run from the group's two offices. Pick your zone to see each shift in your local time and what is staffed right now. Your zone - **US Eastern shift** Checking 8am to 8pm ET, Monday to Friday - **US Pacific shift** Checking 8am to 6pm PT, Monday to Friday - **UK shift** Checking 8am to 6pm UK time, Monday to Friday - **Australian Eastern shift** Checking 9am to 5pm AEST; extended AEST cover available on request - **After-hours desk** Checking Evenings, weekends and holidays as an add-on; 24/7 pod on request Bilingual and extended AEST coverage are available on request and confirmed in your staffing plan. ## What rules apply to outbound calls and data in Philadelphia? AssistBPO makes outbound calls, texts and emails in Philadelphia only with lawful consent and do-not-call scrubbing. The 3 rules below are the ones that decide what that means locally. - ### Pennsylvania Telemarketer Registration Act Enforced by the Pennsylvania Attorney General's Bureau of Consumer Protection, the Act requires telemarketer registration, limits calls to 8am to 9pm, bans solicitation calls on legal holidays and covers texts. Philadelphia follow-up from our desks runs with lawful consent and do-not-call scrubbing against the Pennsylvania Do Not Call list and the National Do Not Call Registry. - ### Wiretap Act recording consent Pennsylvania's Wiretapping and Electronic Surveillance Control Act requires all parties to consent before a call is recorded. Recorded Philadelphia lines begin with a notice, assistants stop recording on request, and recordings stay in your phone platform rather than on our devices. - ### HIPAA and FERPA Schedulers for practices tied to the city's health systems are HIPAA-trained staff working under a BAA. Assistants for schools and colleges work inside your student information system under your FERPA policies and never export student data. Not legal advice; see the [compliance page](https://assistbpo.com/compliance/). ## Which industries do we serve in Philadelphia? AssistBPO staffs desks across 6 sectors of the Philadelphia economy, and each one asks a desk to do something different. - ### [Medical and dental practices](https://assistbpo.com/industries/medical-practices/) Scheduling, recalls, eligibility and referral coordination for practices from University City to the Main Line and Northeast Philadelphia. - ### [Universities, schools and tutoring](https://assistbpo.com/industries/education/) Admissions calls, enrollment follow-up and student services support for the region's colleges, private schools and tutoring centers. - ### [Law firms](https://assistbpo.com/industries/legal/) Reception, intake and calendaring for firms on Market Street and in the suburban county seats. - ### [Biotech and startups](https://assistbpo.com/industries/saas-startups/) Executive support and investor scheduling for cell and gene therapy companies and software startups in the Navy Yard and University City. - ### [Real estate](https://assistbpo.com/industries/real-estate/) Lead follow-up and transaction coordination for teams selling in the city, the Main Line and Bucks and Montgomery counties. - ### [Nonprofits and foundations](https://assistbpo.com/industries/nonprofits/) Donor admin, event registration and communications for the city's large nonprofit sector. ## Tools Philadelphia businesses ask us to work in - [athenahealth](https://assistbpo.com/software/athenahealth/) - [Clio](https://assistbpo.com/software/clio/) - [RingCentral](https://assistbpo.com/software/ringcentral/) - [Google Workspace](https://assistbpo.com/software/google-workspace/) - [Salesforce](https://assistbpo.com/software/salesforce/) - [Mailchimp](https://assistbpo.com/software/mailchimp/) [See all 80 tools we work in](https://assistbpo.com/software/) ## Services for Philadelphia - [Dedicated virtual assistant services for the work that eats your day](https://assistbpo.com/services/virtual-assistant/) - [A receptionist who knows your business, not a call queue](https://assistbpo.com/services/virtual-receptionist/) - [Every call answered by a person who knows your name](https://assistbpo.com/services/phone-answering/) - [Bookings, reminders and reschedules, handled](https://assistbpo.com/services/appointment-scheduling/) - [Tickets resolved by agents who learn your product](https://assistbpo.com/services/customer-support-outsourcing/) - [Inbox to zero, every day](https://assistbpo.com/services/email-management/) - [Meetings booked on your calendar, compliantly](https://assistbpo.com/services/appointment-setting/) - [Accurate data, on time, every day](https://assistbpo.com/services/data-entry/) - [Evenings, weekends and holidays covered](https://assistbpo.com/services/after-hours-answering/) ## Frequently asked questions ### Do you have an office in Philadelphia? No. AssistBPO has no office in Philadelphia. Our assistants are employees of SS Support Network LLC, registered in Vancouver, Washington, with a second office in Pakistan, and they work Eastern Time remotely from those offices on managed devices with MFA. They answer your 215 number and work inside your practice, firm or school systems. We do not have a Center City address and we do not present one. ### What does a Philadelphia virtual assistant cost? Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. Monthly hours, the desk (medical scheduling, front desk, executive, admissions, donor admin) and whether the after-hours desk is included set the plan. For reference, PayScale reports $19.45 an hour on average for a US virtual assistant and a loaded in-house executive assistant at $4,700 to $9,100 a month (via Wishup, 2026). ### Can you support a practice affiliated with a Philadelphia health system? Yes. Medical schedulers book, confirm and recall patients, verify eligibility and process referrals inside athenahealth, eClinicalWorks or the practice module you assign, during your clinic hours. They are HIPAA-trained and work under a BAA with access limited to the scheduling role. Each patient contact is documented in the chart and appears with a timestamp in the end-of-day report to your practice manager. ### Can an assistant handle donor admin for a Philadelphia nonprofit? Yes. Nonprofit assistants enter gifts, send acknowledgments, manage event registration and reminders, maintain member and volunteer lists and prepare board packets, all inside your CRM so donor data is never copied out. Email campaigns follow CAN-SPAM with a working unsubscribe. Many organizations run a part-time assistant for 80 hours a month and add hours around the spring gala and year-end appeal. ### How do you handle Pennsylvania's recording and telemarketing rules? Recorded lines open with a notice because Pennsylvania requires all-party consent, and the assistant stops recording if a caller declines. Outbound follow-up runs with lawful consent and do-not-call scrubbing: calls between 8am and 9pm, none on legal holidays, a scrub against the Pennsylvania list and the national registry before each session, and texts only to numbers with prior express written consent under the federal TCPA. ## Nearby and wider - [Pennsylvania](https://assistbpo.com/locations/us/pennsylvania/) - [New Jersey](https://assistbpo.com/locations/us/new-jersey/) - [Baltimore](https://assistbpo.com/locations/us/baltimore/) - [New York](https://assistbpo.com/locations/us/new-york/) - [Pittsburgh](https://assistbpo.com/locations/us/pittsburgh/) - [All locations](https://assistbpo.com/locations/) Next step ## Your desk, staffed. Wherever you are. Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/). - A named assistant proposed within 72 hours - Employed, screened and managed staff, never freelancers - Your hours, your tools, your data --- Source: https://assistbpo.com/locations/us/philadelphia/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt