--- title: "Virtual assistant services Miami, in local hours" description: "Dedicated remote assistants, receptionists and support agents for Miami businesses, working local hours. See the local calling rules, industries and hours." url: https://assistbpo.com/locations/us/miami/ updated: 2026-09-20 publisher: AssistBPO (SS Support Network LLC) language: en-US --- # Virtual assistant services Miami, in local hours ## What do Miami businesses use a virtual assistant for? Miami keeps late hours and speaks two languages. Hotels and restaurants on the Beach and in Brickell are taking reservations at 10pm, real estate brokers are showing condos to buyers from Bogotá, São Paulo and New York, and the freight forwarders near the airport and the Port of Miami are moving cargo for the whole of Latin America. Layered on that are law firms in immigration and personal injury, aesthetic and medical practices in Coral Gables and Aventura, and a fast-growing finance and investment community in Brickell. What Miami buyers ask for is direct: a receptionist who switches between English and Spanish without a pause, a reservations desk that never lets the phone ring out on a Friday night, follow-up that stays within Florida's strict telephone solicitation law, and admin support for brokers and lawyers whose clients expect a reply within minutes. We provide that from remote desks working Miami hours, with the state's all-party recording rule built into every line. Updated September 2026 **Time zone** : Eastern Time **Plans quoted in** : USD **Page covers** : City and metro, in Florida **Offices** : None in Miami. Staffed from the group's two offices. ## Which hours does a virtual assistant in Miami cover? AssistBPO staffs Miami hours from the group's offices. There is no local office here. --:-- right now in Miami Eastern Time - **Eastern Time (Miami)**Miami desks run 7am to 7pm Eastern, which lines up with a Brickell fund's market open and the late-afternoon closing calls of a Coral Gables broker. - **Late nights and weekends**Restaurant and hotel lines stay busy well past 7pm, so the after-hours desk carries reservations, guest requests and weekend showing calls until the day desk returns. - **Second office in Pakistan**Our second office in Pakistan works Miami's overnight and is the home of the group's Australian Eastern shift, available on request for clients with operations in both markets. Coverage ## Staffed now, in Miami time Shifts run from the group's two offices. Pick your zone to see each shift in your local time and what is staffed right now. Your zone - **US Eastern shift** Checking 8am to 8pm ET, Monday to Friday - **US Pacific shift** Checking 8am to 6pm PT, Monday to Friday - **UK shift** Checking 8am to 6pm UK time, Monday to Friday - **Australian Eastern shift** Checking 9am to 5pm AEST; extended AEST cover available on request - **After-hours desk** Checking Evenings, weekends and holidays as an add-on; 24/7 pod on request Bilingual and extended AEST coverage are available on request and confirmed in your staffing plan. ## What rules apply to outbound calls and data in Miami? AssistBPO makes outbound calls, texts and emails in Miami only with lawful consent and do-not-call scrubbing. The 3 rules below are the ones that decide what that means locally. - ### FTSA calling rules The Florida Telephone Solicitation Act (Florida Statutes 501.059) restricts sales calls to 8am to 8pm, limits attempts to three in 24 hours on the same subject, and requires prior express written consent for automated dialing or texting. Miami follow-up from our desks is live-dialed with lawful consent and do-not-call scrubbing against the state list held by the Florida Department of Agriculture and Consumer Services and the federal registry. - ### All-party recording consent Florida Statutes 934.03 requires the consent of everyone on a call before it is recorded. Recorded Miami lines open with a bilingual notice where needed, and the assistant stops recording on request. Calls with Latin American clients follow the same rule. - ### HIPAA for medical and aesthetic practices Schedulers for Miami clinics and aesthetic practices are HIPAA-trained staff working under a BAA, with access limited to the scheduling, eligibility and recall functions in your practice system. Consult photos and records are never handled outside that system. Not legal advice; see the [compliance page](https://assistbpo.com/compliance/). ## Which industries do we serve in Miami? AssistBPO staffs desks across 6 sectors of the Miami economy, and each one asks a desk to do something different. - ### [Hotels and restaurants](https://assistbpo.com/industries/hospitality/) Reservation lines, group inquiries and guest messaging for properties on Miami Beach, in Brickell and along the Design District. - ### [Real estate](https://assistbpo.com/industries/real-estate/) Bilingual lead follow-up and transaction coordination for brokers selling condos and homes to international and domestic buyers. - ### [Freight forwarding and logistics](https://assistbpo.com/industries/transportation-logistics/) Shipment updates, document chasing and customer communication for forwarders working the airport and the port. - ### [Law firms](https://assistbpo.com/industries/legal/) Intake in English and Spanish for immigration, PI and business practices from downtown to Doral. - ### [Medical and aesthetic practices](https://assistbpo.com/industries/medical-practices/) Consult booking, recalls and eligibility for practices in Coral Gables, Aventura and Kendall. - ### [Finance and investment firms](https://assistbpo.com/industries/financial-advisors/) Client scheduling and CRM upkeep for the advisors and funds that have moved into Brickell. ## Tools Miami businesses ask us to work in - [Follow Up Boss](https://assistbpo.com/software/follow-up-boss/) - [RingCentral](https://assistbpo.com/software/ringcentral/) - [Clio](https://assistbpo.com/software/clio/) - [Salesforce](https://assistbpo.com/software/salesforce/) - [Kareo Tebra](https://assistbpo.com/software/kareo-tebra/) - [GoHighLevel](https://assistbpo.com/software/gohighlevel/) [See all 80 tools we work in](https://assistbpo.com/software/) ## Services for Miami - [Dedicated virtual assistant services for the work that eats your day](https://assistbpo.com/services/virtual-assistant/) - [A receptionist who knows your business, not a call queue](https://assistbpo.com/services/virtual-receptionist/) - [Every call answered by a person who knows your name](https://assistbpo.com/services/phone-answering/) - [Bookings, reminders and reschedules, handled](https://assistbpo.com/services/appointment-scheduling/) - [Tickets resolved by agents who learn your product](https://assistbpo.com/services/customer-support-outsourcing/) - [Inbox to zero, every day](https://assistbpo.com/services/email-management/) - [Meetings booked on your calendar, compliantly](https://assistbpo.com/services/appointment-setting/) - [Accurate data, on time, every day](https://assistbpo.com/services/data-entry/) - [Evenings, weekends and holidays covered](https://assistbpo.com/services/after-hours-answering/) ## Frequently asked questions ### Do you have an office in Miami? No. AssistBPO does not have a Miami office. Assistants are employed by SS Support Network LLC, registered in Vancouver, Washington, with a second office in Pakistan, and they work Eastern Time hours remotely from those offices. They answer your Miami number, work inside your CRM and calendar on managed devices, and report daily. We do not list a Brickell or Beach address, and we will not tell a caller that we do. ### How much does a Miami virtual assistant cost? Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. Bilingual coverage, evening hours for hospitality, and the number of monthly hours are the main drivers. For a reference point, PayScale's average rate for a US virtual assistant is $19.45 an hour and Indeed's is $27.15 (both via Wishup, 2026); premium onshore services publish monthly plans well above that. ### Are your Miami receptionists bilingual? Bilingual English and Spanish receptionists are available on request, and for Miami we assume it unless you say otherwise. They greet in your business name, continue in the language the caller uses, and log notes in English by default. A bilingual backup is assigned so coverage holds on days off. Portuguese and Haitian Creole are not currently offered, and we say so rather than promise it. ### Can you follow up with our Miami real estate leads legally? Yes, with lawful consent and do-not-call scrubbing. Florida's Telephone Solicitation Act is stricter than federal law, so we call only leads with prior express written consent from your form, keep calls between 8am and 8pm, cap attempts at three per 24 hours, and scrub against the Florida and national do-not-call lists before each session. Texts follow the same consent rule. Attempt logs are kept per lead. ### Can you cover reservations after 7pm for a restaurant group? Yes. The after-hours desk takes reservation and guest lines from 7pm Eastern through the night and weekends, booking in your reservation system or passing a warm transfer to the host stand. Assistants quote from your menus and policies, handle private dining inquiries and reply to reviews in your voice. Miami groups typically run a dedicated daytime assistant plus the shared after-hours desk, with one call log for both. ## Nearby and wider - [Florida](https://assistbpo.com/locations/us/florida/) - [Tampa](https://assistbpo.com/locations/us/tampa/) - [Orlando](https://assistbpo.com/locations/us/orlando/) - [Jacksonville](https://assistbpo.com/locations/us/jacksonville/) - [All locations](https://assistbpo.com/locations/) Next step ## Your desk, staffed. Wherever you are. Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/). - A named assistant proposed within 72 hours - Employed, screened and managed staff, never freelancers - Your hours, your tools, your data --- Source: https://assistbpo.com/locations/us/miami/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt