--- title: "Virtual assistant services Denver, in local hours" description: "Dedicated remote assistants, receptionists and support agents for Denver businesses, working local hours. See local calling rules and coverage hours." url: https://assistbpo.com/locations/us/denver/ updated: 2026-09-20 publisher: AssistBPO (SS Support Network LLC) language: en-US --- # Virtual assistant services Denver, in local hours ## What do Denver businesses use a virtual assistant for? Denver trades on its position. A team here reaches New York before lunch and Los Angeles late in the afternoon, which is why so many national sales and operations groups sit along the Front Range. It also means the front desk needs to be live at 7am Mountain, because the East Coast has been working since five. Three sectors drive most of the work we do for the metro. Energy and resource services companies, with field crews, vendor paperwork and permits that never stop moving. Outdoor and consumer brands, which run seasonal order and support peaks and want a human on the chat window when a customer is deciding between two jackets. And a construction and trades pipeline that is still catching up with the housing that has been built. Add clinics, wellness practices and a dense cluster of small agencies and consultancies, and the common request is simple: give us one dependable person who answers, books and writes it down. Updated September 2026 **Time zone** : Mountain Time **Plans quoted in** : USD **Page covers** : City and metro, in Colorado **Offices** : None in Denver. Staffed from the group's two offices. ## Which hours does a virtual assistant in Denver cover? AssistBPO staffs Denver hours from the group's offices. There is no local office here. --:-- right now in Denver Mountain Time - **Mountain Time (Denver)**The Denver desk works 7am to 6pm Mountain. That window opens with the East Coast mid-morning and closes after the last Pacific call, which is the whole reason companies run national operations from this city. - **Evening and weekend**From 6pm the after-hours desk takes emergency furnace and plumbing calls, tenant maintenance and on-call clinic messages, and it stays on through the weekend when heating failures spike. - **Second office in Pakistan**Eleven to twelve hours separate Denver from our second office in Pakistan, so overnight order processing, chat backlog and data work run on a normal day shift there and are finished when your team arrives. Coverage ## Staffed now, in Denver time Shifts run from the group's two offices. Pick your zone to see each shift in your local time and what is staffed right now. Your zone - **US Eastern shift** Checking 8am to 8pm ET, Monday to Friday - **US Pacific shift** Checking 8am to 6pm PT, Monday to Friday - **UK shift** Checking 8am to 6pm UK time, Monday to Friday - **Australian Eastern shift** Checking 9am to 5pm AEST; extended AEST cover available on request - **After-hours desk** Checking Evenings, weekends and holidays as an add-on; 24/7 pod on request Bilingual and extended AEST coverage are available on request and confirmed in your staffing plan. ## What rules apply to outbound calls and data in Denver? AssistBPO makes outbound calls, texts and emails in Denver only with lawful consent and do-not-call scrubbing. The 3 rules below are the ones that decide what that means locally. - ### Colorado No-Call List and the 8pm cut-off Solicitation calls in Colorado stop at 8pm local, an hour earlier than the federal window, and the state runs its own no-call list through the Public Utilities Commission. Follow-up calling from our desks runs with lawful consent and do-not-call scrubbing against the Colorado list and the national registry, with the dialer schedule built to the state hours rather than the federal ones. - ### Recording notices on a single-party rule Colorado permits recording with one party consenting under C.R.S. 18-9-303, but Denver sales teams call into California, Washington and Nevada constantly, and those states require everyone to agree. Rather than run two policies, recorded lines for Denver clients open with a notice and the assistant turns recording off when a caller objects. - ### Colorado Privacy Act and universal opt-outs The state privacy law, enforced by the Attorney General, requires businesses to honor opt-outs of targeted advertising and sale, including universal opt-out signals sent by a browser. Assistants working your marketing lists keep suppression current, route access and deletion requests to the person you name, and work inside your systems rather than exporting contacts. Not legal advice; see the [compliance page](https://assistbpo.com/compliance/). ## Which industries do we serve in Denver? AssistBPO staffs desks across 6 sectors of the Denver economy, and each one asks a desk to do something different. - ### Energy and field services Crew scheduling, vendor onboarding, permit chasing and invoice follow-up for operators and service firms on the plains and the Western Slope. - ### [Outdoor and consumer brands](https://assistbpo.com/industries/ecommerce/) Order status, returns, warranty claims and live chat for Front Range brands that peak in spring and again before winter. - ### [Heating, plumbing and electrical](https://assistbpo.com/industries/trades-home-services/) Emergency intake and booking for the trades whose phone lights up on the first freezing morning of the season. - ### [Real estate and relocation](https://assistbpo.com/industries/real-estate/) Speed-to-lead calling, showing coordination and transaction paperwork for teams selling to buyers moving in from out of state. - ### [Wellness and specialty clinics](https://assistbpo.com/industries/medical-practices/) Scheduling, recalls and benefit checks by HIPAA-trained staff working under a BAA inside your practice software. - ### [Agencies and consultancies](https://assistbpo.com/industries/marketing-agencies/) Inbox triage, reporting, proposal formatting and diary management for small teams selling their time. ## Tools Denver businesses ask us to work in - [Shopify](https://assistbpo.com/software/shopify/) - [Gorgias](https://assistbpo.com/software/gorgias/) - [ServiceTitan](https://assistbpo.com/software/servicetitan/) - [Follow Up Boss](https://assistbpo.com/software/follow-up-boss/) - [HubSpot](https://assistbpo.com/software/hubspot/) - [Dialpad](https://assistbpo.com/software/dialpad/) [See all 80 tools we work in](https://assistbpo.com/software/) ## Services for Denver - [Dedicated virtual assistant services for the work that eats your day](https://assistbpo.com/services/virtual-assistant/) - [A receptionist who knows your business, not a call queue](https://assistbpo.com/services/virtual-receptionist/) - [Every call answered by a person who knows your name](https://assistbpo.com/services/phone-answering/) - [Bookings, reminders and reschedules, handled](https://assistbpo.com/services/appointment-scheduling/) - [Tickets resolved by agents who learn your product](https://assistbpo.com/services/customer-support-outsourcing/) - [Inbox to zero, every day](https://assistbpo.com/services/email-management/) - [Meetings booked on your calendar, compliantly](https://assistbpo.com/services/appointment-setting/) - [Accurate data, on time, every day](https://assistbpo.com/services/data-entry/) - [Evenings, weekends and holidays covered](https://assistbpo.com/services/after-hours-answering/) ## Frequently asked questions ### Do you have an office in Denver? No. AssistBPO has no office in Denver or anywhere in Colorado, and no staff living in the state. Assistants are employees of SS Support Network LLC, registered in Vancouver, Washington, with a second office in Pakistan. Your assistant works Denver hours remotely from one of those offices, answers your local number in your company name, uses your software on a managed device and is supervised by a team lead. ### What does a Denver assistant cost? Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. The variables here are usually the 7am Mountain start, whether you want the desk to carry the seasonal peak, and how much outbound follow-up sits alongside inbound calls. For context on the alternative, published roundups put average US virtual assistant pay at about $19.45 an hour on PayScale (via Wishup, 2026), before employment costs. ### Can you cover both coasts from one desk? That is the standard Denver build. One assistant starting at 7am Mountain covers the East Coast morning, the local day and the early Pacific afternoon without an overlapping second hire. If your customers skew east, we shift the desk to 6am. If they skew west, we run it to 6pm. Either way it is the same named person, with a backup trained on the account. ### Can an assistant handle live chat as well as phones? Yes, and Denver consumer brands often ask for exactly that mix. The assistant answers chat and email inside Gorgias, Zendesk or your help desk during the day, takes phone overflow when the queue spikes, and works the returns and warranty backlog in slower stretches. Response targets and tone are agreed up front, and the end-of-day report shows volumes, resolutions and anything escalated. ### What happens during a seasonal peak? We plan it before it arrives. Outdoor and ecommerce clients typically keep one dedicated assistant year round and add shared pod hours for the peak weeks, with the same macros and the same escalation rules. Nothing changes for the customer. When volume drops back, the extra hours come off and your named assistant continues with the account history intact, so nothing has to be explained twice next season. ## Nearby and wider - [Colorado](https://assistbpo.com/locations/us/colorado/) - [Salt Lake City](https://assistbpo.com/locations/us/salt-lake-city/) - [Boise](https://assistbpo.com/locations/us/boise/) - [Kansas City](https://assistbpo.com/locations/us/kansas-city/) - [All locations](https://assistbpo.com/locations/) Next step ## Your desk, staffed. Wherever you are. Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/). - A named assistant proposed within 72 hours - Employed, screened and managed staff, never freelancers - Your hours, your tools, your data --- Source: https://assistbpo.com/locations/us/denver/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt