--- title: "Virtual assistant services for transportation & logistics" description: "Virtual assistant for transportation & logistics: a named assistant handling admin, documents, scheduling and data. Ask about the hours you need." url: https://assistbpo.com/industries/transportation-logistics/virtual-assistant/ updated: 2026-09-21 publisher: AssistBPO (SS Support Network LLC) language: en-US --- # Virtual assistant services for transportation & logistics AssistBPO's virtual assistant services for transportation and logistics companies give a carrier, brokerage or 3PL one named person who owns the load file from rate confirmation to paid invoice. The assistant is an employee of the group, matched to you within 72 hours of a discovery call, with a trained backup and a team lead. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) This page [Transportation & logistics](https://assistbpo.com/industries/transportation-logistics/) [Virtual assistant services](https://assistbpo.com/services/virtual-assistant/) Updated September 2026 ## How does a virtual assistant work for logistics? Freight admin follows the truck: a load books, a rate con arrives, the driver picks up, a POD gets signed, the packet goes to the broker or the factoring company, and the driver gets settled. Each step has a document, and each missing document holds up cash. Your assistant works that chain every day inside your TMS, your load boards and your fuel card portal, and reports at the end of the shift with loads billed, documents outstanding and who owes what. Dispatch and tracking sit with TransportBPO when you want them, on the same shift, so office and road speak to each other. Plain definition ## What are managed virtual assistant services? Managed virtual assistant services provide a remote assistant who is recruited, employed, trained and supervised by a staffing company rather than hired directly as a freelancer. You get a named person for a block of hours each month, a backup for continuity and a team lead who reviews quality. The provider handles payroll, equipment, security and replacement so you only handle the work. ## What tasks does a virtual assistant cover for transportation and logistics companies? - Rate confirmations filed against the right load number - Signed BOLs and PODs chased from drivers and receivers daily - Invoice packets assembled and sent to brokers, shippers or factoring - Carrier and broker setup packets, W-9s and certificates of insurance - Driver CDL, medical card and inspection renewal calendar - Fuel card and toll transactions matched to units - IFTA mileage by state prepared each quarter - Permit, IRP and UCR renewals started before they lapse ## The KPI that matters here Documents outstanding at the end of each week. A load with a missing POD or receipt cannot be billed, so the count of incomplete load files is the number we drive toward zero. ## What rules does a virtual assistant follow for logistics? 1. **FMCSA hours-of-service and ELD rules.** Assistants never edit or annotate ELD logs and never ask a driver to run beyond the limits in 49 CFR Part 395. Check calls respect the driver's duty status, and TransportBPO dispatchers plan around available hours. 2. **TCPA for shipper and driver calls.** Outbound prospecting calls and driver texts go out with lawful consent and do-not-call scrubbing under the FCC's TCPA rules, and recorded lines carry a notice in two-party consent states. 3. **Broker records and confidentiality.** Rate confirmations, margins and the transaction records brokers must keep under 49 CFR 371.3 stay inside your TMS. Assistants work in your systems under your permissions, and Clearinghouse queries stay with your designated employer representative. ## Logistics software we work in - [RingCentral](https://assistbpo.com/software/ringcentral/) - [QuickBooks Online](https://assistbpo.com/software/quickbooks-online/) - [HubSpot](https://assistbpo.com/software/hubspot/) - [Google Workspace](https://assistbpo.com/software/google-workspace/) Also in use - Samsara - Motive - McLeod - DAT One [See all 80 tools we work in](https://assistbpo.com/software/) ## More for transportation and logistics companies Other services for logistics - [Virtual receptionist](https://assistbpo.com/industries/transportation-logistics/virtual-receptionist/) - [Appointment scheduling](https://assistbpo.com/industries/transportation-logistics/appointment-scheduling/) - [Customer support](https://assistbpo.com/industries/transportation-logistics/customer-support-outsourcing/) - [Email management](https://assistbpo.com/industries/transportation-logistics/email-management/) - [Calendar management](https://assistbpo.com/industries/transportation-logistics/calendar-management/) - [Data entry](https://assistbpo.com/industries/transportation-logistics/data-entry/) - [The logistics pod](https://assistbpo.com/industries/transportation-logistics/) Virtual assistant in other industries - [Home care & NEMT agencies](https://assistbpo.com/industries/home-care-nemt/virtual-assistant/) - [Trades & home services](https://assistbpo.com/industries/trades-home-services/virtual-assistant/) - [Accounting & bookkeeping firms](https://assistbpo.com/industries/accounting-firms/virtual-assistant/) - [Coaches, consultants & creators](https://assistbpo.com/industries/coaches-consultants/virtual-assistant/) - [The full virtual assistant page](https://assistbpo.com/services/virtual-assistant/) ## Frequently asked questions ### Does the assistant need trucking experience? We match for it. Assistants proposed for carriers and brokerages have worked freight admin before and know what a rate con, a lumper receipt and a TONU are without a glossary. During onboarding they learn your reference number formats, your brokers' packet requirements and your factoring company's rules. The team lead reviewing their work has run transportation desks for the group's sister brand. ### Can one assistant cover a brokerage as well as a fleet? Usually, if the volumes fit the hours. For a brokerage the work leans toward carrier packets, authority checks, rate confirmations out and carrier invoices in. For an asset fleet it leans toward PODs, driver documents, fuel and settlements. We scope the split during the discovery call and add a second desk when one person cannot keep both current. Most carriers start with one desk and add hours as the load count grows. ### What happens when the assistant is off? A trained backup who has shadowed your account picks up the delivered-loads list, the factoring schedule and the main line. Your procedures live in a shared playbook, not in one person's head, and the team lead reviews the handover. You are told in advance who is covering and the end-of-day report arrives as usual. If the backup ever needs to become the permanent assistant, the same match process applies and you meet them first. Next step ## Your desk, staffed. Wherever you are. Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/). - A named assistant proposed within 72 hours - Employed, screened and managed staff, never freelancers - Your hours, your tools, your data --- Source: https://assistbpo.com/industries/transportation-logistics/virtual-assistant/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt