--- title: "Virtual receptionist services for trades & home services" description: "Virtual receptionist for trades & home services: live receptionists answer in your name, greet, route, take messages. Ask about the hours you need." url: https://assistbpo.com/industries/trades-home-services/virtual-receptionist/ updated: 2026-09-20 publisher: AssistBPO (SS Support Network LLC) language: en-US --- # Virtual receptionist services for trades & home services AssistBPO's virtual receptionist services for trades and home services companies give you a named receptionist who answers every call in your company name while the techs are under a sink or on a roof, and books the job before the caller rings the next company. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Hear our demo receptionist](https://assistbpo.com/demo-line/) This page [Trades & home services](https://assistbpo.com/industries/trades-home-services/) [Virtual receptionist services](https://assistbpo.com/services/virtual-receptionist/) Updated September 2026 ## How does a virtual receptionist work for home services? Home services calls are short and decisive: a homeowner with no hot water wants to know whether you can come today, what the visit costs and when. Your receptionist answers in seconds, asks the five questions your techs need, quotes only the diagnostic fee you approved, books the job in ServiceTitan, Jobber or Housecall Pro with a two-hour arrival window, and confirms by text. Supplier calls, permit offices and existing customers asking where the tech is are routed by your rules: warm transfer to dispatch, a message to the tech's phone, or an answer read from the job record. Gas smells, sparking outlets and sewage backups follow your emergency script. The receptionist is an employee of the group with a trained backup, works your hours, and sends an end-of-day call log with every booking, every message and every callback still owed. Plain definition ## What is a virtual receptionist? A virtual receptionist is a trained person who answers your business phone remotely, in your company name, and does what a front-desk receptionist would do: greet callers, answer common questions, book and reschedule appointments, take messages, screen and transfer calls. At AssistBPO the receptionist is a dedicated employee of the group, not a shared call center queue or an AI voice. ## What tasks does a virtual receptionist cover for trades and home services companies? - Answer in your company name within a few rings during your hours - Ask the intake questions your techs need: address, equipment, symptom, age of system - Quote only the diagnostic or dispatch fee you approved and book the visit - Book jobs with a two-hour arrival window in your field platform - Warm-transfer supplier, inspector and tech calls to dispatch or the office - Answer where-is-my-tech calls from the live board and on-my-way status - Run the emergency script for gas, electrical and flooding calls - Send an end-of-day call log with bookings, messages and callbacks owed ## The KPI that matters here Calls answered live rather than sent to voicemail, and booking rate on calls that could have been booked. Both come from your phone system and field platform and sit on the weekly review. ## What rules does a virtual receptionist follow for home services? 1. **TCPA for follow-up calls and texts.** Estimate follow-ups, tune-up reminders and review requests go only to customers who gave consent on your booking form or service agreement, inside 8am to 9pm local time, after do-not-call scrubbing, under the Telephone Consumer Protection Act enforced by the FCC. Purchased homeowner lists are never dialed. 2. **License numbers on ads and estimates.** Many states require your contractor license number on advertising, estimates and social posts; California's CSLB and Florida's DBPR are two examples. Your assistant keeps the number on every template and never describes work your license does not cover. 3. **Review requests under the FTC rule.** Review requests go to every customer after a completed job, not only the happy ones, and nobody is paid or given a discount for a review, following the FTC's Consumer Reviews and Testimonials Rule and Google's review policies. Replies never reveal a customer's address or account details. 4. **Card payments and PCI DSS.** Deposits and payments are taken only through your ServiceTitan, Jobber or Housecall Pro payment link or portal. The assistant never writes down a card number or stores one in a note, in line with PCI DSS. ## Home services software we work in - [ServiceTitan](https://assistbpo.com/software/servicetitan/) - [Jobber](https://assistbpo.com/software/jobber/) - [Housecall Pro](https://assistbpo.com/software/housecall-pro/) - [GoHighLevel](https://assistbpo.com/software/gohighlevel/) - [QuickBooks Online](https://assistbpo.com/software/quickbooks-online/) - [RingCentral](https://assistbpo.com/software/ringcentral/) Also in use - FieldEdge - Google Business Profile [See all 80 tools we work in](https://assistbpo.com/software/) ## More for trades and home services companies Other services for home services - [Appointment scheduling](https://assistbpo.com/industries/trades-home-services/appointment-scheduling/) - [Customer support](https://assistbpo.com/industries/trades-home-services/customer-support-outsourcing/) - [Email management](https://assistbpo.com/industries/trades-home-services/email-management/) - [Calendar management](https://assistbpo.com/industries/trades-home-services/calendar-management/) - [Data entry](https://assistbpo.com/industries/trades-home-services/data-entry/) - [Appointment setting](https://assistbpo.com/industries/trades-home-services/appointment-setting/) - [The home services pod](https://assistbpo.com/industries/trades-home-services/) Virtual receptionist in other industries - [Transportation & logistics](https://assistbpo.com/industries/transportation-logistics/virtual-receptionist/) - [Home care & NEMT agencies](https://assistbpo.com/industries/home-care-nemt/virtual-receptionist/) - [Accounting & bookkeeping firms](https://assistbpo.com/industries/accounting-firms/virtual-receptionist/) - [Coaches, consultants & creators](https://assistbpo.com/industries/coaches-consultants/virtual-receptionist/) - [The full virtual receptionist page](https://assistbpo.com/services/virtual-receptionist/) ## Frequently asked questions ### Can the receptionist book jobs directly into our schedule? Yes. The receptionist books into ServiceTitan, Jobber or Housecall Pro under your rules: which job types can be booked without a callback, which zones each day, how many emergency slots to protect and what arrival window to offer. Anything that does not fit the rules becomes a message to dispatch with the customer told when to expect a call. You approve the booking rules during onboarding and change them with a note to your team lead. ### What does the receptionist say about pricing? Only what is on your approved list, usually the diagnostic fee, the hourly rate for a service call, the membership price and whether estimates are free for installs. Repair prices stay with the tech's flat-rate book at the house. If a caller wants a number for a water heater or a system replacement, the receptionist explains that the tech prices it on site and books the visit, then notes the request so the tech arrives with the right options. ### How are emergency calls handled? Your emergency list decides. A gas smell or a sparking panel gets the safety script first, which tells the caller to leave the house and call the utility or 911, and then a page to your on-call lead. Active leaks, no heat in winter and no cool in summer are booked into protected same-day slots or paged to the on-call tech, depending on the hour. Every emergency call is logged with the time, the script used and who was paged. Next step ## Your desk, staffed. Wherever you are. Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/). - A named assistant proposed within 72 hours - Employed, screened and managed staff, never freelancers - Your hours, your tools, your data --- Source: https://assistbpo.com/industries/trades-home-services/virtual-receptionist/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt