--- title: "Appointment setting services for hospitality, restaurants & travel" description: "Appointment setting for hospitality, restaurants & travel: outbound appointment setting by phone and email with DNC scrubbing. Talk to our team." url: https://assistbpo.com/industries/hospitality/appointment-setting/ updated: 2026-09-20 publisher: AssistBPO (SS Support Network LLC) language: en-US --- # Appointment setting services for hospitality, restaurants & travel AssistBPO's appointment setting services for hospitality, restaurant and travel businesses fill the calendars that grow a property rather than just run it. Site visits with corporate travel managers and meeting planners, tastings with couples and event planners, calls with tour operators and wholesalers, and planning consultations with past travel clients who are due for their next trip. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) This page [Hospitality, restaurants & travel](https://assistbpo.com/industries/hospitality/) [Appointment setting services](https://assistbpo.com/services/appointment-setting/) Updated September 2026 ## How does appointment setting work for hospitality? Every call and email goes out with lawful consent and do-not-call scrubbing: the setter works inquiry lists from your website and event platforms, past guests and clients who opted in, and business contacts you have a relationship with, never purchased consumer lists. Wedding inquiries are called within the hour with a tasting or site visit offered. Corporate accounts nearby are approached in business hours for a lunch and a rate discussion with your sales manager. Past travel clients are contacted before the season they usually travel with a planning call offered. Every appointment lands on the right calendar with notes, is confirmed the day before, and appears in the end-of-day report with conversations, sets and shows. The setter is an employee of the group with a backup, works your hours, and never quotes beyond your published packages. Plain definition ## What is an appointment setting service? An appointment setting service is outsourced outbound work where trained setters contact prospects by phone, email and message, qualify them against agreed criteria and book a meeting for your sales team. Good services work from consented or lawfully sourced lists, scrub against do-not-call registers, follow a script you approve and hand over a calendar booking with notes, so the rep walks into a conversation that has already started. ## What tasks does appointment setting cover for hospitality, restaurant and travel businesses? - Call wedding and event inquiries within the hour and book a tasting or site visit - Set lunches and rate discussions with nearby corporate travel managers in business hours - Book calls between your sales manager and tour operators or wholesalers - Offer planning consultations to past travel clients before their usual travel season, with lawful consent - Scrub every list against the National Do Not Call Registry and your internal list - Follow up open event proposals at day 2, 7 and 14 by phone and email - Book every appointment on the right calendar with notes and confirm the day before - Report conversations, appointments set and shows daily by campaign ## The KPI that matters here Site visits and tastings set per 100 inquiries and open event proposals converted after follow-up. Both are tracked by inquiry source. ## What rules does appointment setting follow for hospitality? 1. **Guest texts and emails under TCPA and CAN-SPAM.** Reservation confirmations, reminders and in-stay messages are transactional and go to the number or email the guest gave when booking. Marketing texts and emails, such as a holiday menu or a returning-guest offer, go only to guests who opted in, inside 8am to 9pm local time for texts, with an unsubscribe on every email, under the TCPA enforced by the FCC and CAN-SPAM enforced by the FTC. 2. **Deposits and card holds under PCI DSS.** Large-party deposits, room holds and event deposits are collected only through the payment link or card capture in your reservation platform, PMS or POS. The assistant never takes a card number by phone, writes one down or stores one in a note, in line with PCI DSS. 3. **Service animals and allergen questions.** Under the ADA, enforced by the US Department of Justice, a service animal is admitted and the desk asks only the two permitted questions. Allergen and dietary questions are passed to the kitchen in the guest's exact words and never answered from memory, because state health codes based on the FDA Food Code hold the operator responsible. 4. **Review replies under the FTC rule.** No review is bought, incentivized or written by us, following the FTC's Consumer Reviews and Testimonials Rule. Replies never confirm that a named person stayed or dined, never quote a reservation detail, and move disputes to a private channel. ## Hospitality software we work in - [Mailchimp](https://assistbpo.com/software/mailchimp/) - [RingCentral](https://assistbpo.com/software/ringcentral/) Also in use - OpenTable - Resy - Toast - Cloudbeds - Booking.com - Expedia [See all 80 tools we work in](https://assistbpo.com/software/) ## More for hospitality, restaurant and travel businesses Other services for hospitality - [CRM management](https://assistbpo.com/industries/hospitality/crm-management/) - [Social media assistant](https://assistbpo.com/industries/hospitality/social-media-virtual-assistant/) - [After-hours answering](https://assistbpo.com/industries/hospitality/after-hours-answering/) - [Client intake](https://assistbpo.com/industries/hospitality/client-intake/) - [Virtual assistant](https://assistbpo.com/industries/hospitality/virtual-assistant/) - [Virtual receptionist](https://assistbpo.com/industries/hospitality/virtual-receptionist/) - [The hospitality pod](https://assistbpo.com/industries/hospitality/) Appointment setting in other industries - [Medical & dental practices](https://assistbpo.com/industries/medical-practices/appointment-setting/) - [Fitness, salons & spas](https://assistbpo.com/industries/fitness-salons/appointment-setting/) - [Insurance agencies](https://assistbpo.com/industries/insurance/appointment-setting/) - [IT & MSPs](https://assistbpo.com/industries/it-msp/appointment-setting/) - [The full appointment setting page](https://assistbpo.com/services/appointment-setting/) ## Frequently asked questions ### Who is the setter allowed to contact? People who asked to hear from you or already do business with you: inquiries from your website, wedding and event platforms, past guests and travel clients who opted in, and business contacts such as corporate travel managers and tour operators, contacted in business hours. Every list is scrubbed against the National Do Not Call Registry and your internal list, calls stay inside 8am to 9pm local time, and consent records live in your CRM. Purchased consumer lists are never used. ### Can the setter quote event or group pricing? Only your published packages and starting prices. The setter explains what is included, answers questions from your proposal template, and books the site visit or tasting where the real conversation happens with your events or sales manager. Custom pricing, concessions, attrition clauses and contract terms are never discussed by the setter; those questions are noted and passed to your manager before the appointment. ### What does the handoff to our sales or events manager look like? A calendar invite with the contact's name, company or occasion, date range, headcount, budget range, decision timeline, competing venues if mentioned, and the CRM link. The setter confirms with the client the day before and marks the appointment as confirmed, rescheduled or no-show. No-shows go back into a follow-up cadence rather than being dropped, and open proposals are chased until a decision is recorded. Next step ## Your desk, staffed. Wherever you are. Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/). - A named assistant proposed within 72 hours - Employed, screened and managed staff, never freelancers - Your hours, your tools, your data --- Source: https://assistbpo.com/industries/hospitality/appointment-setting/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt