--- title: "Your desk, staffed. Wherever you are." description: "Dedicated, managed virtual assistants who answer your phones, run your inbox and calendar, support your customers. See how the staffing works." url: https://assistbpo.com/ updated: 2026-09-20 publisher: AssistBPO (SS Support Network LLC) language: en-US --- # Your desk, staffed. Wherever you are. Virtual assistant services AssistBPO provides virtual assistant services with a named, managed assistant, or a whole remote team, who works in your hours, answers your phones, runs your inbox and calendar, supports your customers and handles your sales admin and back office. Employed staff, a trained backup and a team lead, for businesses in the US, UK, Canada and Australia since 2020. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Your desk, live Client zone: **New York** - New York 09:17 ET - London 14:17 GMT - Sydney 23:17 AEST 1. Call from Dr Patel's office Handled by Sara · 09:01 2. Invoice question, Acme Ltd Handled by Ahmed · 09:08 3. Book flights SEA to SYD Handled by Maya · 09:13 4. Reschedule 3pm to Friday Picked up by Bilal Illustrative stream. Names are examples, not staff records. Counted, not claimed **2020** : Owner-operated since[1](https://assistbpo.com/methodology/#fn) **4** : Countries in their own hours: US, UK, Canada, Australia[1](https://assistbpo.com/methodology/#fn) **88** : Services across the desks[2](https://assistbpo.com/methodology/#fn) **40** : Roles you can hire[2](https://assistbpo.com/methodology/#fn) Figures counted from the pages on this site (22 industries, 80 tools); see [how we measure our numbers](https://assistbpo.com/methodology/). Client numbers and results are published only once we have verified them. Desks ## What can a dedicated virtual assistant do for your business? Seven functional desks and four coverage desks. Open the one that costs you the most when it slips: every service on it has its own page, KPIs and FAQ. - [Executive & admin desk Inbox, calendar, travel, documents and research handled by a named assistant in your hours. For example Inbox to zero by 5pm Calendar and time-zone juggling Travel booked and expensed 15 services](https://assistbpo.com/services/desks/executive-admin/) - [Front desk & phones Live answering in your name, appointment booking, intake and after-hours coverage. For example Every call answered by a person Appointments booked in your calendar Warm transfers, not voicemail 15 services](https://assistbpo.com/services/desks/front-desk-phones/) - [Customer support desk Email, chat, ticket and social care from agents who learn your product and your voice. For example Tickets closed within your SLA Chats answered in seconds Reviews and DMs handled 12 services](https://assistbpo.com/services/desks/customer-support/) - [Sales & lead generation desk Appointment setting, lead lists, CRM hygiene and follow-up, always with lawful consent and DNC scrubbing. For example Meetings booked on your calendar Leads called back in minutes CRM updated every day 12 services](https://assistbpo.com/services/desks/sales-lead-generation/) - [Marketing & content desk Social, email, content, design, video and reporting run on a weekly calendar. For example Posts scheduled a week ahead Newsletters out on time Weekly report in your inbox 12 services](https://assistbpo.com/services/desks/marketing-content/) - [E-commerce & operations desk Listings, orders, inventory, marketplaces, suppliers and returns kept moving every day. For example Orders processed same day Listings updated on every channel Returns approved on time 10 services](https://assistbpo.com/services/desks/ecommerce-operations/) - [Data & back-office desk Data entry, cleansing, transcription, research, spreadsheets, filing and HR admin done accurately. For example Records entered and checked Duplicates gone Files where they should be 12 services](https://assistbpo.com/services/desks/data-back-office/) - [After-hours & weekend desk Evenings, weekends and holidays answered by a person, with escalation trees for what cannot wait. For example Evenings and weekends covered Escalations paged Morning handover note See the desk](https://assistbpo.com/services/after-hours-answering/) - [Dispatch desk Jobs and drivers dispatched, ETAs confirmed, exceptions handled, with TransportBPO for fleets. For example Jobs assigned in minutes ETAs confirmed by text No-shows chased See the desk](https://assistbpo.com/services/dispatch-desk/) - [Clinic & dental front desk Scheduling, recalls and eligibility checks by HIPAA-trained staff, with SS Support Network. For example Recalls booked Eligibility checked before the visit No-shows reduced See the desk](https://assistbpo.com/services/dental-front-desk/) - [24/7 support pod Follow-the-sun coverage from a pod of agents and a lead, without hiring three shifts. For example Every hour covered One queue, one voice Shift handovers logged See the desk](https://assistbpo.com/services/24-7-support/) - Not sure which desk is yours? Tell us what is overloaded this week and we map it to a desk, the hours and a named assistant. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) Your stack ## We work inside the software you already run Assistants sign in to user accounts you create, with the permissions you set. You keep the subscription, the data and the ability to revoke access. ### Help desk and chat - [Freshdesk](https://assistbpo.com/software/freshdesk/) - [Gorgias](https://assistbpo.com/software/gorgias/) - [Help Scout](https://assistbpo.com/software/help-scout/) - [Intercom](https://assistbpo.com/software/intercom/) - [Zendesk](https://assistbpo.com/software/zendesk/) - [Microsoft Teams](https://assistbpo.com/software/microsoft-teams/) - [Slack](https://assistbpo.com/software/slack/) ### CRM and marketing - [GoHighLevel](https://assistbpo.com/software/gohighlevel/) - [HubSpot](https://assistbpo.com/software/hubspot/) - [Pipedrive](https://assistbpo.com/software/pipedrive/) - [Salesforce](https://assistbpo.com/software/salesforce/) - [Zoho CRM](https://assistbpo.com/software/zoho-crm/) - [Follow Up Boss](https://assistbpo.com/software/follow-up-boss/) - [kvCORE](https://assistbpo.com/software/kvcore/) - [Lawmatics](https://assistbpo.com/software/lawmatics/) - [ActiveCampaign](https://assistbpo.com/software/activecampaign/) - [Klaviyo](https://assistbpo.com/software/klaviyo/) - [Mailchimp](https://assistbpo.com/software/mailchimp/) ### Phones and messaging - [8x8](https://assistbpo.com/software/8x8/) - [Aircall](https://assistbpo.com/software/aircall/) - [Comcast Business VoiceEdge](https://assistbpo.com/software/comcast-business-voiceedge/) - [Dialpad](https://assistbpo.com/software/dialpad/) - [GoTo Connect](https://assistbpo.com/software/goto-connect/) - [Grasshopper](https://assistbpo.com/software/grasshopper/) - [Nextiva](https://assistbpo.com/software/nextiva/) - [Ooma Office](https://assistbpo.com/software/ooma/) - [OpenPhone](https://assistbpo.com/software/openphone/) - [RingCentral](https://assistbpo.com/software/ringcentral/) - [Vonage](https://assistbpo.com/software/vonage/) - [Zoom Phone](https://assistbpo.com/software/zoom-phone/) - [Twilio](https://assistbpo.com/software/twilio/) ### Dialers and contact center - [Aloware](https://assistbpo.com/software/aloware/) - [CloudTalk](https://assistbpo.com/software/cloudtalk/) - [Convoso](https://assistbpo.com/software/convoso/) - [Five9](https://assistbpo.com/software/five9/) - [Genesys Cloud](https://assistbpo.com/software/genesys/) - [JustCall](https://assistbpo.com/software/justcall/) - [Kixie](https://assistbpo.com/software/kixie/) - [Mojo Dialer](https://assistbpo.com/software/mojo-dialer/) - [NICE CXone](https://assistbpo.com/software/nice-cxone/) - [Orum](https://assistbpo.com/software/orum/) - [PhoneBurner](https://assistbpo.com/software/phoneburner/) - [Talkdesk](https://assistbpo.com/software/talkdesk/) ### Practice systems - [athenahealth](https://assistbpo.com/software/athenahealth/) - [eClinicalWorks](https://assistbpo.com/software/eclinicalworks/) - [Kareo Tebra](https://assistbpo.com/software/kareo-tebra/) - [Dentrix](https://assistbpo.com/software/dentrix/) - [Open Dental](https://assistbpo.com/software/open-dental/) - [Clio](https://assistbpo.com/software/clio/) - [MyCase](https://assistbpo.com/software/mycase/) - [AxisCare](https://assistbpo.com/software/axiscare/) - [Mindbody](https://assistbpo.com/software/mindbody/) - [Vagaro](https://assistbpo.com/software/vagaro/) ### Field, store and property - [Housecall Pro](https://assistbpo.com/software/housecall-pro/) - [Jobber](https://assistbpo.com/software/jobber/) - [ServiceTitan](https://assistbpo.com/software/servicetitan/) - [Shopify](https://assistbpo.com/software/shopify/) - [WooCommerce](https://assistbpo.com/software/woocommerce/) - [Amazon Seller Central](https://assistbpo.com/software/amazon-seller-central/) - [eBay](https://assistbpo.com/software/ebay/) - [Etsy](https://assistbpo.com/software/etsy/) - [AppFolio](https://assistbpo.com/software/appfolio/) - [Buildium](https://assistbpo.com/software/buildium/) - [Dotloop](https://assistbpo.com/software/dotloop/) ### Workspace, books and admin - [QuickBooks Online](https://assistbpo.com/software/quickbooks-online/) - [Xero](https://assistbpo.com/software/xero/) - [Airtable](https://assistbpo.com/software/airtable/) - [Notion](https://assistbpo.com/software/notion/) - [Google Workspace](https://assistbpo.com/software/google-workspace/) - [Microsoft 365](https://assistbpo.com/software/microsoft-365/) - [Asana](https://assistbpo.com/software/asana/) - [ClickUp](https://assistbpo.com/software/clickup/) - [Monday.com](https://assistbpo.com/software/monday-com/) - [Trello](https://assistbpo.com/software/trello/) - [Acuity Scheduling](https://assistbpo.com/software/acuity-scheduling/) - [Calendly](https://assistbpo.com/software/calendly/) - [Make](https://assistbpo.com/software/make/) - [Zapier](https://assistbpo.com/software/zapier/) - [Canva](https://assistbpo.com/software/canva/) - [ChatGPT](https://assistbpo.com/software/chatgpt/) [See all 80 tools we work in](https://assistbpo.com/software/) Product names and marks belong to their owners and are shown only to identify the software we work in. AssistBPO is independent and lists no partner, reseller or certification status unless held. Daily rhythm ## A day with your assistant Six beats from 7am to 7pm in your time zone, the same rhythm whether you have one assistant or a pod. Scroll to move through the day. 1. 7:30 ### Calls answered The phones open in your name. Overnight voicemails are cleared and the callback list is ready before you sit down. Handled 2. 9:00 ### Inbox to zero Every email triaged, labeled or drafted. Three need you; the rest are handled or scheduled. Handled 3. 11:00 ### Meetings booked Two consults booked, one rescheduled around your lunch, buffers protected, time zones checked. Handled 4. 1:00 ### Tickets closed Support queue worked in your voice and your macros; escalations tagged and summarized for the afternoon. Handled 5. 3:30 ### CRM updated Every call and lead logged with the fields your pipeline needs; follow-ups queued with lawful consent. Handled 6. 5:30 ### End-of-day report What was handled, what is waiting on you, tomorrow's plan. Two notes below. Done. Handled At the end of every shift the same document arrives, so you never have to ask how the day went. Daily rhythm ## The end-of-day report Executive and admin desk Handled ### Handled today - Inbox 74 emails triaged, 11 drafted for your review, 0 left unread - Calendar 3 meetings booked, 1 moved, buffers protected Thu - Travel SEA to SYD flights held, two options in your inbox - Follow-ups 6 sent, 2 replies logged in HubSpot ### Waiting on you - Approve the Tuesday agenda draft - Confirm which flight option you prefer ### Tomorrow - Board pack formatting - Vendor quotes for the new laptops Illustrative report. The format is real: every dedicated engagement sends one at the end of each shift, with timestamps. Two ways to start ## How do I get started with a virtual assistant? Talk it through on the phone now, or send the shape of the job and read a written staffing plan within 1 business day. Both reach the same team and a person answers either way. [Talk to a person now +1-657-777-0006 A receptionist answers at any hour. Ask for the receptionist demo, or for sales.](tel:+16577770006) 1. **A person reads it** Not a bot and not a queue. Your answers are mapped to a desk, the hours and a model. 2. **A written plan within 1 business day** In your currency, with the desks, the schedule and what sits outside the scope. 3. **A named assistant within 72 hours** With their CV, on a call, before you commit to anything. - [Hear the demo receptionist](https://assistbpo.com/demo-line/) - [Book a 20-minute call](https://assistbpo.com/book-a-call/) Compare ## Five ways to get the work done Every option has a place. The honest question is what your phones, inbox and customers need on a Tuesday afternoon when one person is out. | | In-house hire | Freelance VA | Premium onshore agency | AI receptionist | AssistBPO | | --- | --- | --- | --- | --- | --- | | Who does the work | One employee you recruit and manage | A contractor from a marketplace | US or UK-based assistant, often fractional | A voice bot on a script | A named, employed assistant with a backup and team lead | | Phones | Yes, in the office | Rarely | Rarely | Scripted answers only | Answers, books and transfers in your name | | Continuity | Sick days and turnover are yours to cover | Turnover costs 2 to 3 months of salary in lost productivity | Fractional; hours often expire | Always on, never learns your regulars | Backup covers leave; same person every day | | Hours | Your hours | Their hours | Business hours, limited zones | 24/7 | Your hours across US, UK, CA, AU; after-hours and 24/7 add-ons | | Published cost, for orientation | $4,700 to $9,100 a month loaded (US EA) | Upwork median about $13 an hour | $35 to $79 an hour (Belay, Boldly, Time etc) | $25 to $300 a month flat | Custom staffing plan within 1 business day | | Management | You | You | Agency account manager | Vendor dashboard | Team lead, weekly review, monthly QA scorecard | Third-party figures from PayScale and Indeed via Wishup 2026, Upwork median rates, Belay, Boldly and Time etc published pricing and OnceHub's September 2026 receptionist roundup; see [methodology](https://assistbpo.com/methodology/). AssistBPO does not publish a rate card: plans depend on hours, desks and coverage. Rate card ## How much does a virtual assistant cost a month? Four schedules, one named person on each, published in full. No setup fee, month to month, 30 days notice in either direction. [See the full rate card](https://assistbpo.com/pricing/) 1. ### Essential **$400** a month $10.00 an hour, effective 10 hours a week40 hours a month One overloaded workflow: the inbox, the diary, or the follow-ups. 2. ### Focus **$800** a month $10.00 an hour, effective 20 hours a week80 hours a month Half a desk covered every day, in a fixed window you can plan around. 3. ### Dedicated **$1,600** a month $10.00 an hour, effective 40 hours a week160 hours a month A full-time member of your team, in your hours, on your tools. 4. ### Specialist **$2,400** a month $15.00 an hour, effective 40 hours a week160 hours a month A regulated or technical desk: clinical intake, legal, bookkeeping, escalations. **Managed Pod** from $4,800 a month at three seats or more, with one team lead across the pod. Figures are in US dollars; [the rate card](https://assistbpo.com/pricing/) carries the sterling, Canadian and Australian equivalents, the add-ons and the six things that move a plan off the card. Case studies ## Which businesses hire a virtual assistant, and for what? Anonymized engagements, each written the same way: what the desk looked like before, what the assistant took over, what the client sees every day now. [All case studies](https://assistbpo.com/case-studies/) Recalls booked the same week Case study ### [Dental Practice Recovers Missed Recalls](https://assistbpo.com/case-studies/dental-front-desk-recalls/) A multi-dentist practice in the US South had a front desk that answered every call but never reached the bottom of the recall list. Hygiene recalls, unscheduled treatment and insurance eligibility checks sat in the practice management system while the on-site team handled the lobby, the phones and checkout at the same time. The practice added a HIPAA-trained scheduler on a dedicated AssistBPO desk, working the practice's own hours inside their practice management software, with a trained backup and a team lead. The scheduler took the recall list, the unscheduled treatment report and next week's eligibility checks off the front desk completely. The on-site team kept the lobby and the chairside work. Recalls now go out every morning rather than in whatever quiet hour appears, and tomorrow's schedule is checked for gaps the day before. Dental practice Peak season handled without a backlog Case study ### [E-commerce Brand Survives Peak Season Support](https://assistbpo.com/case-studies/ecommerce-support-peak/) A direct-to-consumer brand selling on Shopify did most of its year in six weeks. The rest of the year two people cleared the queue comfortably. In peak season the same two people were answering chat, email, Instagram messages and returns at once, first response times stretched into days, and shipping-delay questions arrived faster than anyone could answer them. Temporary hires had never worked out, because training finished about the time the season did. AssistBPO built a peak-season pod on the support desk: named agents with a team lead, trained in October, live from the start of November and stood down in January. The pod worked inside the brand's own Gorgias help desk using macros written with the in-house team. Tickets were tagged by reason so the operations team could see which problems were worth fixing at the source. Consumer e-commerce The inbox ends the day empty Case study ### [Founder Gets to Inbox Zero in 3 Weeks](https://assistbpo.com/case-studies/founder-inbox-zero/) The founder of a small software company in the UK was running sales, support and hiring from one inbox. Messages that mattered sat under newsletters, invoices and calendar noise, and the honest answer to most emails was a reply three days late with an apology at the top. Evenings went on catching up rather than on the product. AssistBPO matched a named executive assistant, employed by the group and working the founder's own hours, with a trained backup and a team lead. Week one was rules and labels, week two was drafting replies for approval, and by week three the assistant was answering routine mail directly under agreed rules. The founder now opens a short list of decisions rather than a wall of unread messages, and the day ends with a written report instead of an open laptop. Software startup For practices and firms ## Can a virtual assistant answer calls for a medical or law practice? The group has answered phones for US clinics, home-care agencies and transport operators since 2020. Medical and dental practices get HIPAA-trained receptionists under a BAA. Law firms get scripted intake and conflict-check capture. [Book a front-desk audit](https://assistbpo.com/book-a-call/?topic=front-desk-audit) [See the industry pods](https://assistbpo.com/industries/) - [Medical and dental practices](https://assistbpo.com/industries/medical-practices/) - [Home care and NEMT](https://assistbpo.com/industries/home-care-nemt/) - [Law firms](https://assistbpo.com/industries/legal/) - [Accounting and bookkeeping firms](https://assistbpo.com/industries/accounting-firms/) - [Insurance agencies](https://assistbpo.com/industries/insurance/) - [Financial advisors](https://assistbpo.com/industries/financial-advisors/) FAQ ## Frequently asked questions From named assistants and phone answering to security, pricing and the 72-hour match: the questions businesses ask before they start. Not here? A named person answers within 1 business day. [Contact us](https://assistbpo.com/contact/). ### What does AssistBPO actually do? We staff the desks you would rather not run yourself: executive and admin, front desk and phones, customer support, sales and lead generation, marketing and content, e-commerce operations, and data and back office. Each engagement is a named assistant who works your hours, a trained backup for leave, and a team lead who runs a weekly review with you. ### Where are you based and what hours do you cover? SS Support Network LLC is registered in Vancouver, Washington, with a second office in Pakistan. Between them the two offices cover US Eastern and Pacific hours, UK hours and Australian Eastern hours, with an after-hours desk and 24/7 pods on request. The coverage clock on this page shows what is staffed in your zone right now. ### Do you work in our software? Yes. Assistants work inside your CRM, help desk, practice system, phone system and store through your own user accounts: HubSpot, Salesforce, Zendesk, Gorgias, Clio, Dentrix, ServiceTitan, Shopify, Seller Central, Google Workspace, Microsoft 365, RingCentral, Dialpad and around 50 more. You keep the subscription and the data. Guides, scripts and templates ## Latest guides Delegation playbooks, phone scripts, SOPs and cost data for the four markets, written by the people who run the desks. [All guides and templates](https://assistbpo.com/resources/) 1. [Guide6 min read Delegating customer service without losing customers: a 30-day plan How to outsource customer service in 30 days: a week-by-week plan with gates, macros, escalation rules and the four numbers that tell you it is working.](https://assistbpo.com/resources/delegating-customer-service-without-losing-customers-a-30-day-plan/) By [Shahzaib Shah](https://assistbpo.com/team/shahzaib-shah/), updated Sep 2026 2. [Guide8 min read Dental front desk outsourcing: recalls, eligibility and scheduling done remotely How dental front desk outsourcing works inside Dentrix and Open Dental: recall lists, eligibility checks, no-show reduction, a week on the desk and KPIs.](https://assistbpo.com/resources/dental-front-desk-outsourcing-recalls-eligibility-and-scheduling-done-remotely/) By [Nimra Khalid](https://assistbpo.com/team/nimra-khalid/), updated Sep 2026 3. [Guide9 min read E-commerce virtual assistant: running a Shopify store with a remote ops team Ecommerce virtual assistant tasks mapped to Shopify, Gorgias and Klaviyo: WISMO, returns, listings, a peak season pod and the KPIs that prove it works.](https://assistbpo.com/resources/e-commerce-virtual-assistant-running-a-shopify-store-with-a-remote-ops-team/) By [Nimra Khalid](https://assistbpo.com/team/nimra-khalid/), updated Sep 2026 Updated September 2026 · Reviewed by [Nimra Khalid](https://assistbpo.com/team/nimra-khalid/) Next step ## Your desk, staffed. Wherever you are. Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/). - A named assistant proposed within 72 hours - Employed, screened and managed staff, never freelancers - Your hours, your tools, your data --- Source: https://assistbpo.com/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt