---
title: "Moneypenny vs AssistBPO"
description: "Moneypenny vs AssistBPO, compared on published pricing, dedicated versus pooled staff, phone cover, hours and countries. Read the dated breakdown."
url: https://assistbpo.com/compare/vs-moneypenny/
updated: 2026-09-18
publisher: AssistBPO (SS Support Network LLC)
language: en-US
---

# Moneypenny vs AssistBPO

Comparison

Moneypenny vs AssistBPO is the closest comparison on this site, because both offer a receptionist who is briefed by you rather than a pooled minute plan. Moneypenny publishes US telephone answering from $132 a month and AI answering from $99, with UK and US teams (moneypenny.com, September 2026). AssistBPO adds the admin: the same employed receptionist runs your diary, inbox and CRM between calls.

Updated September 2026 · Reviewed by [Nimra Khalid](https://assistbpo.com/team/nimra-khalid/)

- Checked on their own site
- Dated and sourced
- No ratings or rankings

## Overview

Moneypenny was founded in 2000 and describes its model as your own Moneypenny receptionist, briefed by you, supported by a wider team, with an AI receptionist option that can transfer to real people. The UK site cites more than 40,000 calls handled every day, tens of thousands of businesses on board and 1,000 UK and US team members, with sectors including legal, property, finance, private healthcare, care, hospitality and automotive. The US site, which VoiceNation now redirects to, lists telephone answering from $132 a month and AI answering from $99 a month, with 24/7 cover (moneypenny.com/uk and /us, September 2026). UK pricing is on request, and third-party roundups have cited an onboarding fee for dedicated teams. AssistBPO shares the idea of a named receptionist and goes one step further: that receptionist is an employee of the group working your hours from a second office in Pakistan, handling the call and then the diary, the inbox and the CRM, with a trained backup and a team lead. The table below shows where the two part company.

## What is the difference between AssistBPO and Moneypenny?

The same ten rows on every comparison page, so two providers can be read against each other without re-learning the layout.

| | AssistBPO | Moneypenny | Source |
| --- | --- | --- | --- |
| Model | Dedicated employed receptionist plus admin desk; named person, backup and team lead | Your own Moneypenny receptionist briefed by you, backed by a team; AI receptionist option | moneypenny.com/us, Sep 2026 |
| Where receptionists are based | Second office in Pakistan, on managed devices, in your hours | UK and US teams; 1,000 UK and US team members as published, Atlanta named on the US site | moneypenny.com/uk and /us, Sep 2026 |
| Pricing as published | Published rate card, plus a costed staffing plan within 1 business day | US telephone answering from $132 a month; AI answering from $99 a month; UK pricing on request | moneypenny.com/us, Sep 2026 |
| Dedicated vs pooled | Dedicated; the same person every day, with a front-desk pod for volume | A named receptionist with team overflow, as described on their site | moneypenny.com, Sep 2026 |
| Phones and live answering | Answer, transfer and make calls, then diary management, inbox and CRM in the gaps | Call answering, message forwarding, lead qualification, payment processing, appointment management, CRM integration as listed | moneypenny.com/uk, Sep 2026 |
| Hours and time zones | US and UK business hours staffed; AEST shifts and 24/7 front-desk pod on request | 24/7 call handling as published | moneypenny.com, Sep 2026 |
| Countries served | US, UK, Canada and Australia | United Kingdom and United States | moneypenny.com, Sep 2026 |
| Contract and minimum term as published | Set in your staffing plan | Not stated on the pages checked; an onboarding fee for dedicated teams is cited by third-party roundups | moneypenny.com; OnceHub roundup Sep 2026 |
| Industries | Pods for healthcare, home care and NEMT, legal, real estate, trades, accounting, e-commerce | Legal, property, manufacturing, finance, private healthcare, care, hospitality, automotive, home services, franchise, funeral homes | moneypenny.com/uk and /us, Sep 2026 |
| Tools | Your phone system and practice or case software through your own logins: RingCentral, Clio, Dentrix, HubSpot and more | CRM integration and a client app as published | moneypenny.com, Sep 2026 |

Moneypenny facts as published on the dates shown. The AssistBPO [rate card](https://assistbpo.com/pricing/) is published too, from $400 a month, and the staffing plan is what sets where on it you land. Spotted a change? [Tell us](https://assistbpo.com/contact/) and we update the row with a new date.

## Who should choose AssistBPO, and who should choose Moneypenny?

### Choose AssistBPO if

- You want the receptionist to run the diary, inbox and CRM, not just take the call
- You would rather pay per person than per call, with no overflow meter
- You trade in Canada or Australia as well as the UK or US
- You want a monthly QA scorecard and a 20-minute weekly review with a team lead

### Choose Moneypenny if

- You want UK or US-based receptionists and that is a firm requirement
- You need 24/7 telephone answering out of the box
- You want a human receptionist and an AI receptionist from one provider
- You prefer a large, long-established brand with a client app

## How does AssistBPO work?

A discovery call, then a named assistant proposed within 72 hours. That person works your hours inside your tools through your own user accounts, sends an end-of-day report, and is covered by a trained backup when they are off. A team lead runs a 20-minute weekly review with you and scores calls and tickets monthly. Assistants are employees of the group, never freelancers, and you never co-employ them. Plans start at $400 a month for 40 hours, at $10 an hour, and rates improve as you add assistants. Get a staffing plan within 1 business day.

## Keep comparing

- [Moneypenny alternatives](https://assistbpo.com/compare/moneypenny-alternatives/) Other providers people weigh against Moneypenny
- [Abby Connect vs AssistBPO](https://assistbpo.com/compare/vs-abby-connect/) Answering service
- [PATLive vs AssistBPO](https://assistbpo.com/compare/vs-patlive/) Answering service
- [Nexa vs AssistBPO](https://assistbpo.com/compare/vs-nexa/) Answering service
- [Davinci Virtual vs AssistBPO](https://assistbpo.com/compare/vs-davinci-virtual/) Answering service
- [All comparisons, by family](https://assistbpo.com/compare/) Including the rest of the answering services and virtual receptionists

## What this desk actually does

- [A receptionist who knows your business, not a call queue](https://assistbpo.com/services/virtual-receptionist/) Service
- [Every call answered by a person who knows your name](https://assistbpo.com/services/phone-answering/) Service
- [Front desk & phones](https://assistbpo.com/services/desks/front-desk-phones/) The desk this sits on
- [What moves a staffing plan](https://assistbpo.com/pricing/) The rate card, and the six things that move a plan off it

## Frequently asked questions

### Is AssistBPO cheaper than Moneypenny?

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. Moneypenny's US site publishes telephone answering from $132 a month and AI answering from $99, with UK pricing on request (moneypenny.com, September 2026). An entry answering plan is a smaller monthly figure than a dedicated desk. The comparison changes when you count the admin: if someone in your office is doing the diary and inbox that follow the calls, a receptionist who does both may replace two costs with one.

### Per call or dedicated: which fits my volume?

Moneypenny prices by plan with a named receptionist and team overflow, so it scales smoothly for a practice with a few hundred calls a month. A dedicated AssistBPO receptionist is a fixed person for fixed hours, which suits businesses whose call volume is steady and whose calls generate diary, intake and CRM work. If your calls are spiky and simple, Moneypenny's model fits. If they are steady and create admin, a dedicated desk usually does.

### How do the receptionist locations differ?

Moneypenny publishes UK and US teams, with 1,000 team members across both countries and an Atlanta presence on the US site (September 2026). AssistBPO receptionists are employees of the group working from a second office in Pakistan, on managed devices, in your business hours, after English and telephone assessment. We state it plainly. If an onshore voice is essential to you, Moneypenny is the honest fit and we will say so on the call.

### Does either provider offer an AI receptionist?

Moneypenny sells an AI receptionist from $99 a month on its US site, with the option to transfer to a person (September 2026). AssistBPO does not sell AI answering. Our assistants are trained on current AI tools for drafting and summarising, but the person on your line is a person. Many clients pair a human day desk with an AI or answering-service night desk, and we are happy to design around that.

### What happens when my AssistBPO receptionist is on leave?

A trained backup who has shadowed the role takes the line, and the team lead tells you at the start-of-day check-in who is covering. Diary rules, transfer lists and scripts live in the process notes, so callers get the same handling. Moneypenny's published model covers absence through its wider team. Neither approach publishes replacement numbers here; the difference is whether the cover is a named backup or the next available team member.

## Sources

- [Moneypenny US, telephone answering and AI receptionist](https://www.moneypenny.com/us/)
- [Moneypenny UK, telephone answering](https://www.moneypenny.com/uk/)

Next step

## See how a dedicated assistant compares on your numbers

Tell us the hours, the desk and the tools. A named person replies within 1 business day with a staffing plan and a plain answer on whether we are the right fit, or who is.

[Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/).

- A named assistant proposed within 72 hours
- Employed, screened and managed staff, never freelancers
- Your hours, your tools, your data

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Source: https://assistbpo.com/compare/vs-moneypenny/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt