--- title: "Virtual assistant services Toronto, in local hours" description: "Dedicated remote assistants, receptionists and support agents for Toronto businesses, working local hours. See local calling rules and coverage hours." url: https://assistbpo.com/ca/locations/toronto/ updated: 2026-09-20 publisher: AssistBPO (SS Support Network LLC) language: en-CA --- # Virtual assistant services Toronto, in local hours ## What do Toronto businesses use a virtual assistant for? Toronto keeps long hours. Bay Street trading desks and law firms start before 8am, tech companies in Liberty Village and the Waterfront keep flexible days, and real estate teams and clinics run past 7pm. Our Eastern shift covers 8am to 8pm ET and the after-hours desk continues afterwards. The city is Canada's financial centre, home to the big banks, asset managers, insurers and the professional services that surround them, plus a deep technology sector, a legal profession clustered around the Financial District, hospitals and research institutes on University Avenue, and the busiest real estate market in the country. Buyers in Toronto ask for a virtual assistant Canada firms can trust with confidential deal and client data, a real estate assistant who can keep Follow Up Boss current while agents are at showings, a medical office assistant for clinics, customer service agents for e-commerce brands, help desk agents for SaaS companies, and a bookkeeping assistant on QuickBooks Online. They also ask pointed questions about PIPEDA, which we answer with a written agreement before anyone gets a login. Updated September 2026 **Time zone** : Eastern Time **Plans quoted in** : CAD **Page covers** : City and metro, in Ontario **Offices** : None in Toronto. Staffed from the group's two offices. ## Which hours does a virtual assistant in Toronto cover? AssistBPO staffs Toronto hours from the group's offices. There is no local office here. --:-- right now in Toronto Eastern Time - **Toronto business day, 8am to 8pm ET**Your assistant works the Eastern shift on Toronto's clock, opening before the TSX and staying on until the evening rush of calls from clients who could not phone during their own workday. - **After 8pm ET**The after-hours desk picks up at 8pm, logs the call, books urgent appointments on your rules and texts the on-call person, which real estate teams and clinics use nightly. - **Second office in Pakistan**Assistants sit in the group's offices, 9 to 10 hours ahead of Toronto, so an Eastern shift is an evening rota for them and it is staffed by people who chose that schedule. Coverage ## Staffed now, in Toronto time Shifts run from the group's two offices. Pick your zone to see each shift in your local time and what is staffed right now. Your zone - **US Eastern shift** Checking 8am to 8pm ET, Monday to Friday - **US Pacific shift** Checking 8am to 6pm PT, Monday to Friday - **UK shift** Checking 8am to 6pm UK time, Monday to Friday - **Australian Eastern shift** Checking 9am to 5pm AEST; extended AEST cover available on request - **After-hours desk** Checking Evenings, weekends and holidays as an add-on; 24/7 pod on request Bilingual and extended AEST coverage are available on request and confirmed in your staffing plan. ## What rules apply to outbound calls and data in Toronto? AssistBPO makes outbound calls, texts and emails in Toronto only with lawful consent and do-not-call scrubbing. The 3 rules below are the ones that decide what that means locally. - ### CASL for Toronto campaigns Every marketing email or text sent for a Toronto client carries sender identification and a working unsubscribe and goes only to contacts with consent under Canada's Anti-Spam Legislation. We keep consent per contact and send with lawful consent and do-not-call scrubbing. The CRTC enforces CASL. - ### CRTC rules and the National DNCL Outbound calls follow the CRTC's Unsolicited Telecommunications Rules: National Do Not Call List subscription and scrubbing, an internal do-not-call list, permitted hours in the called party's local time and your 416, 647 or 437 caller ID. - ### PIPEDA and PHIPA PIPEDA governs personal information at Toronto's private-sector businesses, and PHIPA adds duties for health custodians. We process data under a written agreement, keep access least-privilege with MFA and play a notice on any recorded line. Not legal advice; see the [compliance page](https://assistbpo.com/compliance/). ## Which industries do we serve in Toronto? AssistBPO staffs desks across 6 sectors of the Toronto economy, and each one asks a desk to do something different. - ### [Financial advisers and wealth firms](https://assistbpo.com/industries/financial-advisors/) Bay Street advisers hand us client review scheduling, KYC document chasing and inbox triage during market hours. - ### [Real estate agents and teams](https://assistbpo.com/industries/real-estate/) Toronto teams want leads answered within minutes, showings coordinated across the GTA and the CRM kept current. - ### [SaaS and start-ups](https://assistbpo.com/industries/saas-startups/) Founders hand over support queues, investor scheduling and CRM hygiene so they can stay in product and fundraising. - ### [Legal](https://assistbpo.com/industries/legal/) Boutique firms near the courthouse brief us on intake calls, court date calendars and document chasing. - ### [Medical practices](https://assistbpo.com/industries/medical-practices/) Clinics add a medical office assistant for OHIP billing prep, appointment confirmations and referral follow-ups. - ### [Marketing agencies](https://assistbpo.com/industries/marketing-agencies/) Agencies add a project coordinator for status reports, vendor chasing and client calendar management across accounts. ## Tools Toronto businesses ask us to work in - [HubSpot](https://assistbpo.com/software/hubspot/) - [Salesforce](https://assistbpo.com/software/salesforce/) - [Follow Up Boss](https://assistbpo.com/software/follow-up-boss/) - [QuickBooks Online](https://assistbpo.com/software/quickbooks-online/) - [Microsoft 365](https://assistbpo.com/software/microsoft-365/) - [Dialpad](https://assistbpo.com/software/dialpad/) [See all 80 tools we work in](https://assistbpo.com/software/) ## Services for Toronto - [Virtual assistant services Canada, in local hours](https://assistbpo.com/ca/services/virtual-assistant/) - [Virtual receptionist services Canada, in local hours](https://assistbpo.com/ca/services/virtual-receptionist/) - [Phone answering service for small business Canada, in local hours](https://assistbpo.com/ca/services/phone-answering/) - [Appointment scheduling service Canada, in local hours](https://assistbpo.com/ca/services/appointment-scheduling/) - [Customer support outsourcing Canada, in local hours](https://assistbpo.com/ca/services/customer-support-outsourcing/) - [Email management virtual assistant Canada, in local hours](https://assistbpo.com/ca/services/email-management/) - [Appointment setting services Canada, in local hours](https://assistbpo.com/ca/services/appointment-setting/) - [Data entry services Canada, in local hours](https://assistbpo.com/ca/services/data-entry/) - [After hours answering service Canada, in local hours](https://assistbpo.com/ca/services/after-hours-answering/) ## Frequently asked questions ### Do you have an office in Toronto? No. There is no AssistBPO office in Toronto or the GTA. We are the virtual assistant division of SS Support Network LLC, registered in Vancouver, Washington, with a second office in Pakistan. Your assistant keeps Toronto hours from the group's offices, answers on a 416, 647 or 437 number and is an employed member of our staff with a trained backup and a team lead. Onboarding and weekly reviews happen over Teams or Meet. ### How much does a virtual assistant cost in Toronto? Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. Toronto is the most expensive city in Canada to hire support staff: local VAs bill C$25 to C$60 an hour and executive assistants reach C$75 (Report sources, 2026). Your plan shows one monthly figure for the hours, desks and evening cover you choose, so you can set it beside a local hire with the backup and team lead included. ### Can a real estate assistant keep up with a Toronto team? Yes. The assistant works inside Follow Up Boss or your brokerage CRM, answers new leads within minutes with lawful consent, coordinates showings with listing agents across the GTA, prepares listing paperwork for your review and tags every contact. They do not advise on offers or contracts and follow your brokerage's rules under RECO. The end-of-day report lists leads handled, showings booked and follow-ups due tomorrow. ### Can you support a Bay Street adviser under securities rules? Yes, within the boundaries you set. Assistants working for advisers keep every client note inside your CRM, follow scripts on what they may and may not say about products, never give advice and route anything close to advice to you. Calls are recorded with a notice where you require it, notes are timestamped for compliance review and access is least-privilege under a written agreement that reflects PIPEDA. ### What do Toronto clients usually connect first? Microsoft 365 or Google Workspace for email and calendars, HubSpot or Salesforce for sales teams, Follow Up Boss for real estate, QuickBooks Online for bookkeeping and Dialpad or your existing phone system for a Toronto number. Access is granted at least-privilege level with MFA under the written agreement, reviewed at each weekly review and removed when the engagement ends. Nothing is stored outside your systems. ## Nearby and wider - [Ontario](https://assistbpo.com/ca/locations/ontario/) - [Mississauga](https://assistbpo.com/ca/locations/mississauga/) - [Hamilton](https://assistbpo.com/ca/locations/hamilton/) - [Ottawa](https://assistbpo.com/ca/locations/ottawa/) - [Canada](https://assistbpo.com/ca/) Next step ## Your desk, staffed. Wherever you are. Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/). - A named assistant proposed within 72 hours - Employed, screened and managed staff, never freelancers - Your hours, your tools, your data --- Source: https://assistbpo.com/ca/locations/toronto/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt