--- title: "Virtual assistant services Quebec, in local hours" description: "Dedicated remote assistants, receptionists and support agents for Quebec businesses, working local hours. See local calling rules and coverage hours." url: https://assistbpo.com/ca/locations/quebec/ updated: 2026-09-20 publisher: AssistBPO (SS Support Network LLC) language: en-CA --- # Virtual assistant services Quebec, in local hours ## What do Quebec businesses use a virtual assistant for? Quebec keeps Eastern Time and a working day that starts around 8am and ends near 5pm, with clinics, real estate teams and retailers running later. Our Eastern shift covers 8am to 8pm ET and the after-hours desk continues afterwards. The province's economy is distinct: aerospace and advanced manufacturing around Montreal and Mirabel, an artificial intelligence and gaming cluster, financial services and insurance, forestry and hydro power in the regions, tourism in Quebec City and the Laurentians, and a large network of owner-managed firms. Language shapes every brief. The Charter of the French Language requires businesses to serve consumers in French, so buyers ask first whether we can answer in French. Bilingual answering is available on request and confirmed before launch; our standard assistants work in English with Canadian spelling. Beyond language, Quebec buyers want a bilingual virtual assistant for scheduling and inbox triage, a medical office assistant for RAMQ-related paperwork, customer service agents for e-commerce brands, and a bookkeeping assistant on QuickBooks Online. Law 25 questions come next, answered with a written agreement and a privacy impact assessment. Updated September 2026 **Time zone** : Eastern Time **Plans quoted in** : CAD **Page covers** : Province, in Canada **Offices** : None in Quebec. Staffed from the group's two offices. ## Which hours does a virtual assistant in Quebec cover? AssistBPO staffs Quebec hours from the group's offices. There is no local office here. --:-- right now in Quebec Eastern Time - **Eastern shift, 8am to 8pm ET**Quebec businesses are covered by the Eastern shift, which follows the province's clock through the working day and into the evening for clinics and retailers. - **After-hours desk**From 8pm ET the after-hours desk answers, logs the call, books urgent appointments on your rules and texts the on-call person, with French greeting scripts where confirmed. - **Second office in Pakistan**Assistants work from the group's offices, 9 to 10 hours ahead of Quebec, so the Eastern shift is an evening shift for them and is staffed by people who chose that rota. Coverage ## Staffed now, in Quebec time Shifts run from the group's two offices. Pick your zone to see each shift in your local time and what is staffed right now. Your zone - **US Eastern shift** Checking 8am to 8pm ET, Monday to Friday - **US Pacific shift** Checking 8am to 6pm PT, Monday to Friday - **UK shift** Checking 8am to 6pm UK time, Monday to Friday - **Australian Eastern shift** Checking 9am to 5pm AEST; extended AEST cover available on request - **After-hours desk** Checking Evenings, weekends and holidays as an add-on; 24/7 pod on request Bilingual and extended AEST coverage are available on request and confirmed in your staffing plan. ## What rules apply to outbound calls and data in Quebec? AssistBPO makes outbound calls, texts and emails in Quebec only with lawful consent and do-not-call scrubbing. The 3 rules below are the ones that decide what that means locally. - ### Quebec Law 25 Quebec's private-sector privacy law, modernized by Law 25, requires a privacy impact assessment before personal information is communicated outside Quebec and a written agreement with the service provider. We provide the assessment inputs, sign the agreement and keep access least-privilege. The Commission d'accès à l'information oversees compliance. - ### CASL and the CRTC Commercial email and SMS need consent under Canada's Anti-Spam Legislation, with identification and an unsubscribe. Outbound calls follow the CRTC's Unsolicited Telecommunications Rules and the National Do Not Call List, always with lawful consent and do-not-call scrubbing. - ### Charter of the French Language Consumers in Quebec have the right to be served in French, and written customer communications must be available in French. Where bilingual answering is confirmed, greetings, voicemail and email templates are prepared in French and English and reviewed by you. Not legal advice; see the [compliance page](https://assistbpo.com/compliance/). ## Which industries do we serve in Quebec? AssistBPO staffs desks across 6 sectors of the Quebec economy, and each one asks a desk to do something different. - ### [SaaS, AI and gaming companies](https://assistbpo.com/industries/saas-startups/) Montreal studios and start-ups hand over support queues, onboarding calls and investor scheduling so teams stay on the product. - ### Aerospace and manufacturing suppliers Suppliers around Mirabel and Laval use assistants for order acknowledgements, supplier chasing and ERP data entry. - ### [Accounting firms](https://assistbpo.com/industries/accounting-firms/) Practices hand us client onboarding paperwork, deadline reminders and phone cover through tax season. - ### [Medical practices](https://assistbpo.com/industries/medical-practices/) Clinics add a medical office assistant for appointment confirmations, referral follow-ups and RAMQ-related admin. - ### [E-commerce](https://assistbpo.com/industries/ecommerce/) Quebec online brands add support agents for order queries and returns, with French replies where bilingual cover is confirmed. - ### [Real estate agents and teams](https://assistbpo.com/industries/real-estate/) Brokers want leads answered quickly, visits coordinated and the CRM kept current through the spring market. ## Tools Quebec businesses ask us to work in - [HubSpot](https://assistbpo.com/software/hubspot/) - [QuickBooks Online](https://assistbpo.com/software/quickbooks-online/) - [Shopify](https://assistbpo.com/software/shopify/) - [Google Workspace](https://assistbpo.com/software/google-workspace/) - [RingCentral](https://assistbpo.com/software/ringcentral/) - [Calendly](https://assistbpo.com/software/calendly/) [See all 80 tools we work in](https://assistbpo.com/software/) ## Services for Quebec - [Virtual assistant services Canada, in local hours](https://assistbpo.com/ca/services/virtual-assistant/) - [Virtual receptionist services Canada, in local hours](https://assistbpo.com/ca/services/virtual-receptionist/) - [Phone answering service for small business Canada, in local hours](https://assistbpo.com/ca/services/phone-answering/) - [Appointment scheduling service Canada, in local hours](https://assistbpo.com/ca/services/appointment-scheduling/) - [Customer support outsourcing Canada, in local hours](https://assistbpo.com/ca/services/customer-support-outsourcing/) - [Email management virtual assistant Canada, in local hours](https://assistbpo.com/ca/services/email-management/) - [Appointment setting services Canada, in local hours](https://assistbpo.com/ca/services/appointment-setting/) - [Data entry services Canada, in local hours](https://assistbpo.com/ca/services/data-entry/) - [After hours answering service Canada, in local hours](https://assistbpo.com/ca/services/after-hours-answering/) ## Frequently asked questions ### Do you have an office in Quebec? No. AssistBPO has no office in Quebec or anywhere in Canada. We are part of SS Support Network LLC, registered in Vancouver, Washington, with a second office in Pakistan. Your assistant works Quebec hours from the group's offices, answers on a 514, 438, 418 or 450 number and is an employed member of our staff. A backup assistant learns your account from day one, and a team lead runs the weekly review with you. ### Can you answer the phone in French? French answering is available on request. Because the Charter of the French Language requires consumer-facing businesses to serve customers in French, we treat this as a staffing question to confirm at the discovery call rather than a promise to make on a web page. Where French is confirmed, the assistant answers with a bilingual greeting, handles routine calls in French and prepares French email templates for your approval. Standard assistants work in English. ### How much does a virtual assistant cost in Quebec? Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. The plan itemizes the hours you want covered, the desks involved, whether bilingual cover is included and any evening cover, then gives one monthly figure. Canada-based VAs typically bill C$25 to C$60 an hour (Report sources, 2026), which gives Quebec firms a clear point of comparison when they read the plan. ### How does Law 25 affect using an assistant outside Quebec? Law 25 requires a privacy impact assessment before personal information leaves Quebec and a written agreement with the recipient that provides protection equivalent to Quebec law. We give you the assessment inputs, sign that agreement, keep access least-privilege with MFA and managed devices, and store nothing outside your systems. Your privacy policy names us as a service provider, and requests from individuals are routed to you the same day. ### Can a bilingual virtual assistant handle e-commerce support for a Quebec brand? Where bilingual cover is confirmed, yes. The support agent works inside Shopify and your helpdesk, answers order and return questions in the customer's language, applies your return policy and escalates complaints with a summary. French templates are reviewed by you before use. During peak weeks a second agent or the after-hours desk can be added, and the end-of-day report shows tickets closed and refunds waiting on you. ## Nearby and wider - [Montreal](https://assistbpo.com/ca/locations/montreal/) - [Ottawa](https://assistbpo.com/ca/locations/ottawa/) - [Ontario](https://assistbpo.com/ca/locations/ontario/) - [Nova Scotia](https://assistbpo.com/ca/locations/nova-scotia/) - [Canada](https://assistbpo.com/ca/) Next step ## Your desk, staffed. Wherever you are. Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/). - A named assistant proposed within 72 hours - Employed, screened and managed staff, never freelancers - Your hours, your tools, your data --- Source: https://assistbpo.com/ca/locations/quebec/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt