--- title: "Virtual assistant services Ottawa, in local hours" description: "Dedicated remote assistants, receptionists and support agents for Ottawa businesses, working local hours. See local calling rules and coverage hours." url: https://assistbpo.com/ca/locations/ottawa/ updated: 2026-09-20 publisher: AssistBPO (SS Support Network LLC) language: en-CA --- # Virtual assistant services Ottawa, in local hours ## What do Ottawa businesses use a virtual assistant for? Ottawa keeps a public-service rhythm, with federal departments and their suppliers working roughly 8am to 4pm Eastern Time, technology companies in Kanata keeping flexible hours, and clinics, real estate teams and associations running into the evening. Our Eastern shift covers 8am to 8pm ET and the after-hours desk continues afterwards. The city's economy is built on the federal government and the consultants, IT firms and defence contractors that serve it, a technology corridor in Kanata, national associations and nonprofits headquartered near Parliament Hill, two universities, hospitals and research institutes, and a steady real estate market that stretches across the river to Gatineau. Language matters here: many businesses serve both official-language communities, so bilingual answering is available on request and confirmed at the discovery call. Ottawa buyers ask for help desk agents for software companies, membership and event admin for associations, proposal and vendor portal admin for government suppliers, a medical office assistant for clinics, a real estate assistant for busy teams and a bookkeeping assistant on QuickBooks Online. Assistants learn Ottawa-Gatineau place names and Canadian spelling first. Updated September 2026 **Time zone** : Eastern Time **Plans quoted in** : CAD **Page covers** : City and metro, in Ontario **Offices** : None in Ottawa. Staffed from the group's two offices. ## Which hours does a virtual assistant in Ottawa cover? AssistBPO staffs Ottawa hours from the group's offices. There is no local office here. --:-- right now in Ottawa Eastern Time - **Ottawa business day, 8am to 8pm ET**Your assistant works the Eastern shift on Ottawa's clock, covering the early government start and the evening hours when associations and clinics still take calls. - **Gatineau and Quebec callers**Calls from across the river are answered on the same desk, and where bilingual cover is confirmed the greeting is offered in French and English. - **After-hours desk**From 8pm ET the after-hours desk logs calls, books urgent appointments on your rules and texts whoever is on call, which real estate teams and clinics rely on nightly. Coverage ## Staffed now, in Ottawa time Shifts run from the group's two offices. Pick your zone to see each shift in your local time and what is staffed right now. Your zone - **US Eastern shift** Checking 8am to 8pm ET, Monday to Friday - **US Pacific shift** Checking 8am to 6pm PT, Monday to Friday - **UK shift** Checking 8am to 6pm UK time, Monday to Friday - **Australian Eastern shift** Checking 9am to 5pm AEST; extended AEST cover available on request - **After-hours desk** Checking Evenings, weekends and holidays as an add-on; 24/7 pod on request Bilingual and extended AEST coverage are available on request and confirmed in your staffing plan. ## What rules apply to outbound calls and data in Ottawa? AssistBPO makes outbound calls, texts and emails in Ottawa only with lawful consent and do-not-call scrubbing. The 3 rules below are the ones that decide what that means locally. - ### CASL for associations and suppliers Membership renewals, event invitations and product updates are commercial electronic messages under CASL when they promote something, so they go only to contacts with consent, carry your identification and an unsubscribe, and are logged. Campaigns run with lawful consent and do-not-call scrubbing under CRTC oversight. - ### CRTC rules and the National DNCL Sales calls to Ottawa numbers are scrubbed against the National DNCL, checked against your internal do-not-call list and placed only inside the CRTC's permitted hours, with your 613 or 343 number shown as caller ID. - ### PIPEDA, PHIPA and Quebec Law 25 PIPEDA governs private-sector businesses in Ottawa and PHIPA applies to health custodians; if you also serve Gatineau customers, Quebec's Law 25 applies to their information. Our written agreement covers all three, with least-privilege access and a notice on recorded lines. Not legal advice; see the [compliance page](https://assistbpo.com/compliance/). ## Which industries do we serve in Ottawa? AssistBPO staffs desks across 6 sectors of the Ottawa economy, and each one asks a desk to do something different. - ### [SaaS and technology companies](https://assistbpo.com/industries/saas-startups/) Kanata and downtown software firms add help desk agents, onboarding calls and CRM updates so engineers stay on the product. - ### [Nonprofits and associations](https://assistbpo.com/industries/nonprofits/) National associations hand us membership renewals, event registration admin and donor thank-you calls. - ### [IT and managed service providers](https://assistbpo.com/industries/it-msp/) MSPs serving government and business clients add ticket triage, licence renewals and customer onboarding admin. - ### [Legal](https://assistbpo.com/industries/legal/) Firms near the courthouse brief us on intake calls, court date calendars and document chasing across practice groups. - ### [Medical practices](https://assistbpo.com/industries/medical-practices/) Clinics add a medical office assistant for OHIP billing prep, appointment confirmations and referral follow-ups. - ### [Real estate agents and teams](https://assistbpo.com/industries/real-estate/) Ottawa teams want leads answered quickly, showings coordinated on both sides of the river and the CRM kept current. ## Tools Ottawa businesses ask us to work in - [Zendesk](https://assistbpo.com/software/zendesk/) - [HubSpot](https://assistbpo.com/software/hubspot/) - [Microsoft 365](https://assistbpo.com/software/microsoft-365/) - [QuickBooks Online](https://assistbpo.com/software/quickbooks-online/) - [Salesforce](https://assistbpo.com/software/salesforce/) - [RingCentral](https://assistbpo.com/software/ringcentral/) [See all 80 tools we work in](https://assistbpo.com/software/) ## Services for Ottawa - [Virtual assistant services Canada, in local hours](https://assistbpo.com/ca/services/virtual-assistant/) - [Virtual receptionist services Canada, in local hours](https://assistbpo.com/ca/services/virtual-receptionist/) - [Phone answering service for small business Canada, in local hours](https://assistbpo.com/ca/services/phone-answering/) - [Appointment scheduling service Canada, in local hours](https://assistbpo.com/ca/services/appointment-scheduling/) - [Customer support outsourcing Canada, in local hours](https://assistbpo.com/ca/services/customer-support-outsourcing/) - [Email management virtual assistant Canada, in local hours](https://assistbpo.com/ca/services/email-management/) - [Appointment setting services Canada, in local hours](https://assistbpo.com/ca/services/appointment-setting/) - [Data entry services Canada, in local hours](https://assistbpo.com/ca/services/data-entry/) - [After hours answering service Canada, in local hours](https://assistbpo.com/ca/services/after-hours-answering/) ## Frequently asked questions ### Do you have an office in Ottawa? No. AssistBPO has no office in Ottawa or Gatineau. We are the virtual assistant division of SS Support Network LLC, registered in Vancouver, Washington, with a second office in Pakistan. Your assistant keeps Ottawa hours from the group's offices, answers on a 613 or 343 number and is an employed member of our staff with a trained backup and a team lead. Onboarding and the weekly review happen over Teams. ### Can you answer in both official languages? Bilingual answering is available on request. Because so many Ottawa businesses serve both language communities, we treat it as a staffing decision to confirm at the discovery call rather than a promise to make here. Where French is confirmed, the assistant opens with a bilingual greeting, handles routine calls in French and prepares French email and voicemail templates for your approval. Standard assistants work in English with Canadian spelling. ### How much does a virtual assistant cost in Ottawa? Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. The plan itemizes the hours you want covered, the desks you need, whether bilingual cover is included and any evening cover, then gives one monthly figure. Canada-based VAs typically bill C$25 to C$60 an hour (Report sources, 2026), which gives Ottawa firms a clear comparison when they read the plan. ### Can an assistant run membership admin for a national association? Yes. The assistant processes renewals and new-member applications in your association management system, answers member calls and emails, manages event registrations and name badges, chases unpaid invoices politely and keeps the member database clean and current. Renewal reminders go out under CASL with consent and an unsubscribe. The end-of-day report lists renewals processed, registrations taken and member questions waiting on staff. ### Can you support a supplier bidding on federal contracts? Yes, within limits. Assistants working for Ottawa government suppliers handle proposal document admin, vendor portal updates, security-clearance paperwork chasing and inbox triage for account managers. They work inside your systems under a least-privilege login, follow your approval limits and never speak for your firm on contract terms. Access is covered by a written agreement under PIPEDA, reviewed weekly and removed when the contract ends. ## Nearby and wider - [Ontario](https://assistbpo.com/ca/locations/ontario/) - [Montreal](https://assistbpo.com/ca/locations/montreal/) - [Toronto](https://assistbpo.com/ca/locations/toronto/) - [Quebec](https://assistbpo.com/ca/locations/quebec/) - [Canada](https://assistbpo.com/ca/) Next step ## Your desk, staffed. Wherever you are. Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/). - A named assistant proposed within 72 hours - Employed, screened and managed staff, never freelancers - Your hours, your tools, your data --- Source: https://assistbpo.com/ca/locations/ottawa/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt